Budget Home Supply

David Deering

★★★★★

2 years ago

Visiting budget home supply I was shockingly surprised with the level of customer service. I am a contractor and I must say I was very happy. Bob that works back in the decking department is one of the most helpful and courteous people I have everhad the pleasure of dealing with! 5 stars for Bob!!!!

Josh Jackson

★☆☆☆☆

2 years ago

You'd be better off smashing your head into the parking lot outside than bothering trying to get anything from this place, most importantly customer service. Tried to get the guy to even consider helping me do an order for a product and he could not make excuses and lie fast enough. "Never hear of them." "We don't do business with them." "We don't carry their products." They have hundreds of products from this company taking up one half of an entire aisle, but this guy could not possibly be bothered to pretend to care. This place was good before the old man died, not is is a useless dump, filled with useless people.

Jerry Morrison

★★★★★

5 years ago

Very nice store for lots of years! Their kitchen/bath area including tile is likely the best in the city! We were treated great by Valerie in my wife's many trips to figure out our tile and everything was seamless to the pick up. Definitely give them a shot as they are NOT a big box store. This is a large store, but locally owned and well managed. We highly recommend it!

Veronica Shaughnessy

★☆☆☆☆

Edited 2 years ago

The cabinet department was great. The door department was a mess. We gave them our architectural plans. They messed the order up. They are the experts. They had sizes wrong fortunately I caught those. They ordered 4 sets of doors instead of 4 doors. How are we supposed to know that a double door is not 2 doors? They are supposed to be the experts. They requested our arch plans. They will not take back the extra doors we paid for from their mistake. We are out $1700! They are not professional. They are not willing to work with us after we spent $82k with them. Stay away from this business! Experts they are not!!

HN “HND” D

★★★☆☆

Edited a year ago

For the most part, I like BHS, right now I'm trying to plan a deck project and the online store doesn't provide any info as to what is in stock or have pricing. Upgrade your website please. It's hit or miss with customer service, most days the in-store and warehouse/lot employees are helpful and friendly. I was in yesterday and the guys at the back desk were less than enthusiastic, no offers of help, they responded to questions only minimally. I felt like I was a burden to them instead of a customer willing to spend my hard earned dollars there. One didn't seem to want to get out of his chair to bag my purchase, like I was gonna just carry a dozen small items in my hands. Everyone has their bad days, it's understandable, but geez! Might as well go to Home Depot or Lowes. UPDATE: 6/12/24. I posted this 2 weeks ago and no reply from management. I bought my decking from them a week after posting this, the sales person was a little more helpful when they figured out I was going to spend a lot of money.

Timothy Skinner

★★★★★

a year ago

We started our business in 2018 and Budget Home Supply has been integral to our growth ! Tony is our inside sales rep. and we could not be happier with his management of our orders & deliveries. The big box stores are NOT less expensive and cannot come close to providing the level of service we achieve at BHS. -Tim & Megumi [High Country Decks]

Wylie Borden

★☆☆☆☆

9 months ago

This place ghosted me. I picked out deck boards to buy and was promised a quote soon. After 3 weeks and multiple follow-ups, I never heard back. I went to Home Depot instead and purchased identical boards same-day.

D Wills

★☆☆☆☆

a year ago

Very disappointed! My husband and I thought that going to Budget Home Supply instead of Home Depot would be a good choice. Our first encounter five years ago was with a woman who helped us pick out floor tile and shower onyx. She was great! We went back for bathroom supplies and she was gone. So we dealt with another woman. We trusted she was going to take care of us. We had to order more onyx so she started putting in the order when my husband noticed the measurements weren’t correct. She assured us she was going to make sure it wasn’t an issue. The order came in wrong and instead of reordering at no charge she charged us for a replacement piece! My husband is a nice guy didn’t want to argue about it. Then she gave us two referrals for bathroom contractor. The first one we called never got back to us. The second one ended up doing a below average job. Busted a water pipe, tiled over a bathroom vent and cut the onyx crookedly. Lost the toilet parts and so on and so on! My husband had to stop the work. He’s now having to finish the job himself. We will never use Home Budget Supply again!

Charlene Vogel

★☆☆☆☆

Edited a year ago

Edit: Turns out the manager we talked to was Sean, the "vice president" Seems the original owners did a terrible job of handing over the business. I truly hoped this would have been a great store for us and our projects. I spent 3700 for decking materials and ended up needing to exchange them for a different style. Not only was the sales rep Morgan extremely unprofessional, but then the store manager got in on it as well. The store manager cussed at us over the phone, and he changed the restocking fee from 20% to 25% because we argued paying a restock fee when they delivered the wrong material.

David Bishton

★☆☆☆☆

11 months ago

This large store has possibly the worst customer service I've encountered in home improvement. A cashier and a few other employees near the front door look bored while they hang out and chat. They may or may not notice you. Beware if they direct you back to the contractor desk. There a half dozen employees sit around, most doing busy work and not looking up. If you get someone's attention you either find out they don't know what's in the store or that they can't help a non-contractor person. This has happened twice in one week, including a Saturday afternoon. Is it any wonder that both times the parking lot was mostly empty and there were probably less than ten customers in the entire store? How do they stay in business? Never again.

Colorado Mountain Views

★★★★★

Edited 4 years ago

If you remember what a hardware store was 20+ years ago, before the big box orange and blue places came into existence, then this is the place for you. Yes, it is a throwback, but because of exceptional customer service, it is in the best ways possible. You won't feel pressured to sign up for a credit card with every checkout, nor will you hear super nanny messages on the store radio about keeping young kids in check. So slow down and accept this is an actual hardware store that values quality over quantity. Yes, you possibly will pay a touch more, but that difference is in the value of having your exact needs met and listened to. Bonus is that absence of feeling like you are a sheep rushed in to check out.

Enrique Morales

★★★★☆

6 months ago

I really like this store, they have all the construction materials, everything is professional, and I will mention Tony, a very good worker, very attentive and professional, but I can't say the same about a worker who treated me very badly, I think his name is Cameron, he discriminated against me, ignored me and made fun of me. I hope his boss calls him to attention.

Noah Sackrison

★☆☆☆☆

Edited 3 years ago

Will NOT ACCEPT Returns even when completely wrapped in original packaging!! We bought 4 sections of metal railing and seven posts with anchors. Could not do the installation due to concrete issues but Budget wouldn't take them back. I've spent thousands of dollars here and have even had my home improvement contractor shop here as well as it is a local business. NEVER AGAIN! UPDATE: So I bit the bullet and started to install these only to find that the clown that sold me this stuff sold me 1/2" wedge anchors when the attachment holes on the posts are 7/16". The place is a circus, stay away.

Owen McGrath

★☆☆☆☆

7 months ago

Wow, it's rare to have customer service that bad. Visited on Saturday to pick out doors for a home remodel. Gave the full specs and my phone/email to the rep who said he'd call for a quote first thing Monday as the supplier is closed on the weekend. Didn't hear by back Monday afternoon so called and left a message with whoever answered. Still no quote by Weds, so I emailed the door rep. Got the quote Thursday am, and called him straight away to place the order. Was told I had to come back into the store to sign off on specs and pay in person. When I got there, the door sales rep was on lunch. There were 6 guys behind the counter, all with blank stares on their face. None of them talking to customers. None of them could do anything to help me place the order. Just told me to wait for the door rep to come back. Couldn't believe it. Took my business elsewhere.

Lindsay A

★★★★★

Edited 9 years ago

We visited more than a dozen design and show rooms looking for cabinetry during our home remodel. Rita and Susanne at Budget Home Supply were far and away the best to work with in terms of price and communication. We purchased kitchen and bathroom Diamond Cabinets (at the lowest price we were offered anywhere) and could not be happier with the outcome. We enjoyed the process so much, we still drive to Longmont from Denver for our other home supply needs!

Juan Acosta

★★★★★

4 months ago

Budget Home Supply has been a reliable source of high-quality landscape materials for Acosta Landscapes. As a small business, having access to their wide selection has made our local projects in Longmont, Boulder, and surrounding areas much easier to complete. Their materials help us deliver beautiful results and keep our customers happy. We highly recommend Budget Home Supply for landscaping supplies.

Wayne Tolliver

★★★★★

3 months ago

Budget Home Supply is a hidden gem 💎 in Longmont. A referral from my neighbor and being a local FlexFence retailer got me in the door. They have a great selection of products and in some respects, high quality power tools for example, carry a better selection that surpasses the big box retailers I call Orange and Blue. But the best part is the helpful, friendly and knowledgeable staff at Budget Home Supply. It’s always a crap shoot at Orange and Blue. >80% of the staff working the floor at Orange or Blue cannot answer basic home improvement or hardware questions other than what aisle something can be found on. I suspect I’m keeping the youngsters at Orange and Blue from their precious unsocial media apps on their phones and away from their PlayStations. Ugh. And Budget Home Supply’s prices are great too. So no more Orange or Blue for me unless Budget doesn’t have what I need and I’m in a pinch. I’ll do my best to plan ahead so I can deal with a local business that employs helpful people.