Google Reviews
Szymon Zmijewski
★★★★★
5 years ago
Brooklyn Car Spa has rebranded and under new ownership. This is their new name and they’re redeveloping their exterior look. They take their time to focus on the details of your vehicle. It is a hand car wash so there are no cloths beating up your shiny exterior. The crew was friendly and took charge in making sure you get your money’s worth. I purchased the Gold wash which includes a interior detailed vacuum and some extras on the exterior as well. Lobby is renovated, spacious and full of necessary products for purchase. Good job to the new owner who cares about customer satisfaction, prompting my return to this hand car wash. I will surely return!
Mitish Verma
★
☆☆☆☆
2 years ago
Had 3 other friends cancel the membership 95$ a month because they stop taking the cars around 5:30pm. Don’t waste your money here specially 95$ a month plan instead go somewhere else to private cleaner who will charge about the same price and much better cleaning. Never coming back to this place. Again don’t waste your money here.
Romy Simon
★★★
☆☆
3 years ago
I take my car to this place from time to time. They are not the worse in Brooklyn but the service is sometimes unsatisfactory. The place is equipped to provide professional car detailing but you have to be on top of the workers to demand that they do what you paid for. Of course, they do not like that but I prefer they be mad than I be mad because my car wasn't cleaned properly. Nevertheless, I try to understand them because washing cars all day, every day is an exhausting job. I can tell because I usually take the rest of the day off after I washed my car. After all, it is a physically harsh underpaid job. That is why I tip them if they make the effort to provide a decent job. My issue with this place is that it's been a while since they don't accept credit cards pretending the machine is not working, but they install next to the cashier an always-working commercial ATM that charges a hefty fee for using it in addition to your bank fee. This is double dipping. An increasing number of small businesses in NYC are using this technique to rip off their customers. If I don't have the cash to pay I just walk away. I refuse to use their shady machines. Business credit card machines, when broken, are generally repaired or replaced the next day. If the machine is broken for months or years the business is being dishonest. This is why I give this car wash business only 3 stars.
Evan Sorkin
★★★★★
3 years ago
WOW! WHAT A GREAT WASH! It was a little busy when I got there but patience is virtue! I got the mini detail it took about an hour which at first I didn't understand, but after my car was done I was soooo happy. My car looked brand new! The workers are great so don't forget to tip them! I will definitely be coming back with my wife's car.
Philip Lowery
★★★★★
3 years ago
They did an amazing job with my car.Looks brand new.Very fair prices and very quick.Well be back.Highly recommended 👍🏻👍🏻
Louis Gabrie
★★
☆☆☆
3 years ago
Beautiful experience, first time checking them out and loved how they cleaned car until I saw a huge nick on dashboard! Owner neglected that it occurred as a result of their services. I'm left with a clean but damaged car, really unhappy how they went about handling this manner. All being said, great service and they really took their time cleaning the car throughly. To management, you guys need to hold yourselves more accountable. To customers, be proactive, even if a place has 5 stars make sure to take before and after pictures of your vehicle to ensure you leave with a undamaged and clean car
Taylor Cintron
★★★★★
2 months ago
Great service and quality it definitely had improved from previous owner
Sharon Zee
★★★★★
3 years ago
If I could give this hand wash a 10/10 I would. I’ve become a regular customer here just because of how amazing their service is. I haven’t went back to a regular car wash since trying this place. I usually get a mini detail and my car comes out looking spotless & brand new. They also take time with cleaning your car to ensure you’ll be happy with its cleanliness. Highly recommend!!!
Robert Silverman
★★★★★
5 years ago
Great no English very good worker's. They have one by my house I don't go there. 2 busy and more cash. Work isn't as good. Like this spot.
Mohammad saiful islam
★★★★★
2 months ago
Good car wash service. super net and clean 🧽
Mr. D
★★★★★
a year ago
I think everyone who writes a review must visit a particular place 2-3 times before you lambast a business. That one bad experience could have been a mix of you and whoever you had to deal with having a bad day. If you visit 2-3 times and you get the same treatment then we know they have issues. I had a soso experience first time around, guess what, they’ve been my carwash ever since. Sometimes it takes us as customers to enhance our experience. They do an excellent job inside and out consistently and above all else the prices are still reasonable. Stop by try them out get the deluxe 😂
Carlos Martinez
★★★★★
3 years ago
Great place and awesome service. Highly recommend!! Get your car wash at Brooklyn Car Spy and keep your car looking Beautiful.
Kristina Shults
★★★★★
4 years ago
Outstanding car wash! Hand wash only, leaving my car with absolutely no scratches from all the unnecessary brushes. After a mini detail my car looked like it just came out the dealership! Never going to another car wash again, highly highly recommend!
Robert Cortes
★★★★★
4 years ago
Did my research and decided to give this wash a shot based on all the reviews...I am pleased to say that I found my NEW HAND CAR WASH HOME! From the minute I pulled up the attendant was pleasant and chill. He offered me the $59.99 Mini Detail service but was not pushy. I had read about this service and was excited to have my car get the clay bar treatment and interior detailed so I said let's do it! Went in to pay and was greeted by the cashier Christina who was pleasant and courteous which I appreciated it. These days a little customer service goes a loooong way! To top it off the Dunkin Donuts is located right in the front of the wash (can't beat that...lol). Got my caramel iced coffee, sat back and let the staff do their thing and about 25 minutes later these folx had my car clean enough to eat off of. The staff was kind and friendly. They worked hard and paid attention to all the details...true sign of a quality car wash. They even cleaned the crumbs out of both my car seats! Don't let the gas station busy-ness deter you. This car wash is a hidden gem and I will not be going anywhere else from now on 😍!
Ashikul Islam
★
☆☆☆☆
a year ago
I came here for car wash they didn’t even wash it properly. All the snow is appear in my car . When I talk to lady who sit In reception she were so rude . Didn’t not listen my probs at all . I suggest not to go there ever .
Bahram Agaev
★★★
☆☆
2 months ago
I paid for a gold treatment it's few above the regular wash and 1 or 2 below the top of the line, and of course I'm always giving a tip to the workers. Bur when my car came out I find out that the trunk wasn't even opened. I moved out all my stuff to prepare for a good cleaning (car wash), but nobody even vacuumed it, the dust was laying inside untouched. When I tried to figure out what's going on, I got kind of rough answer, that "trunk doesn't include in the gold package and it cost $42.5 after taxes without tips. 1st its should be enough money at least for a vacuuming and 2nd if it's not enough and needs a few bucks more, as customer who was coming every month couple of times I think I deserve to been told that there are a few dollars need to be paid more. I was very disappointed, and now I'm guessing is it because of the new management or that because I met such working shift. But anyway, the people who was working there didn't even propose to take care of the trunk for a few extra dollars. Despite the quality in the beginning was pretty good, the attitude from the working crew forced me to forget that place. I have a few more carwash in my neighborhood and one opens recently with no-brush washing, so I have no idea how the new management will supervise that carwash, but the start was very negligent towards the customer.
Taif Rahman
★
☆☆☆☆
2 months ago
This is the only hand car wash in my neighborhood. First time i want they broke my phone mount but i let it go bc hey mistake happens then i want 2nd time they pill off my tint like seriously they really don’t care about your car. They just want to finish the work that’s it. Please don’t go. It’s not worth that of the money and ruining your car at the same time.
Zack Bahram Aghayev
★★★★
☆
3 months ago
I was a permanent customer with a membership card. I liked a quality of the carwash despite it's kind of far away from my home. Everytime I was spending from $32 till $47(silver&golden packages) including tips. And when the card has leftover 2 or 3 carwash to get a free carwash, on the cashier told me that its under new management and card not working anymore. It's feels like you got tricked, especially I was driving alk the way from Brighton Beach Area. I hope the new management will do something about, because otherwise it's no sense to come all the way here, when a few carwash around the area I live. But anyway, Goodluck to the new management and I hope they will figure out something about.
Ajay
★★★
☆☆
2 weeks ago
Great but not consistent. Workers reuse the exact same mitts that they've used on the vehicle in front of yours. Its dunked in a bucket that has all the dirt and grime from other vehicles, spectate for yourself. Also, not always, but sometimes they will start using the mitt before even applying soapy water to the car. That's how scratches are formed at our expense. For the owner, please live up to the name of your establishment. This is one of the very few hand wash car washes that are in Brooklyn. Whether or not under new management, the same principles apply when washing cars, no matter what package the customer chooses.
alfonso lum
★
☆☆☆☆
a month ago
This is my usual car wash place and it typically is ok, no major issues. Today I had the unfortunate luck of getting my MDX driven into the car wash puller rail by the spanish guy with the beard (wearing the knit cap). I noticed he drove my car fast into the area and the driver side wheel jump a bit once it got aligned. Not thinking much of this, I thought it was just the wheel getting over the roller that pulls the car. I left the car wash and went to gas up at the gas station closer to my house, which in turn, I noticed 2 scratches on the front driver side wheel. So annoyed! Was very tempted in going back to the car wash place and voice my complain to the manager, but, what would it had accomplished? I got no proof and, unfortunately, having my car hand washed in this place (even though they use so-so towels) is better than the standard hanging rags and rollers from other car wash places. From now on, when I go to this place, I will make sure I point out whoever is handling my car to be careful lining up the front driver side wheel with the roller and will tell them why & if they don't like it, I will tell them if it (the rim) gets scratched, the person doing the damage will pay to have it re-touch. Now I gotta find the time to get this repaired. Very disappointing to say the least!!!
