Google Reviews
Tina Souza
★★★★★
a year ago
I'm officially reaching out to autozone's CEO or the head honcho. I would like to share how amazing, professional, polite and helpful you're employees are. Both Mikael and Liz were outstanding. I appreciate and highly recommend this autozone because of them. Both being a great asset to this company. I feel deserve a raise and or bonus. At the very least to be acknowledged for their excellent service. Thank you for listening and Have have a great day!!!!
Pam Zahedani
★★★★★
a year ago
Stopped in for new wipers and Liz at the Sonoma store was super helpful and had me set up and back on the road in under 10Mins! Clean store, friendly team, reasonably priced.
Mary Z
★★★★★
Edited a year ago
I did a return for windshield wipers because I purchased the wrong size. Ladiora (hope I’m spelling name correctly) assisted me in my return and a couple of issues came up because I didn’t have the card I used. She went above and beyond to help process the exchange. Then her manager Liz came and also assisted with the return then asked if I need help with the installation. I did need assistance and she changed my wiper blades super fast. This Auto Zone employees had awesome customer service. Very helpful and informative. Thank you Liz and LaDiora for your help. ☺️☺️☺️☺️
Arturo S.
★★★★★
a year ago
Went in there for lug bolt security locks for my wheels. I bought the wrong ones by accident. The person at the register made my return very easy. Although they didn't have the right one I need, She gave me the information I needed to buy the right one next time.
Linda Arseneau
★★★★★
a year ago
My battery needed replacing. I couldn’t turn off my vehicle because it wouldn’t start again. I bought a new battery from them with a good warranty, and they installed it free for me. Very happy with the service, especially on short notice at a very busy time for them.
Farida Fajardo
★★★★★
4 years ago
I have the BEST EXPERIENCE WITH THE STAFF! From staff Julian , Edrick to its manager charlie ! They went all out their way to assist me in putting parts that I purchased in my car and not asking anything for it☺️ best store of autozone. I have been a very loyal customer of autozone and in military family so I have been across all states in amerika and this is the best branch if I could give 100 stars I would🙌♥️♥️👏👏👏👏👏👏👏👏👏⭐️⭐️⭐️⭐️⭐️⭐️⭐️💫💫🌟🌟🌟🌟⭐️⭐️⭐️⭐️🌠🌠🌠🌠
Horizon Kent
★★★★★
2 months ago
Customer service was really helpful and knew what they were doing. #RareNowadays
Vanesa
★
☆☆☆☆
9 months ago
I went there with my family to buy a few things and ask a few questions and we were being helped, The lady there, she seems like a manager or whatever but she came pretty rudely to respond to a question that wasn’t asked to her, no type of respectful customer service. I heard her talk to someone else and as well and the way she just speaks to customers isn’t appropriate. Customers should be treated kindly not like we are bothering especially if we are spending our money and are just looking for guidance in a store. Definitely not going there again.
Alicia Swagerty
★★★★★
2 months ago
They were so helpful Christine Thomas and ken they helped me get the right coolant and helped me put it in
Emma Craig
★★★★★
7 months ago
Every dang time I come out to the Vallejo Auto Zone I experience top notch customer service! Store manager Liz helped me out today and I was in and out in under 5 minutes with exactly what I needed (in this case a steering wheel cover for under $10).
luis carbajal
★★★★★
7 months ago
I went in for a simple window switch. Ken was helping me out with finding the part and other stores. He took his time and called an other store. At the end of the day I bought my right part, everyone that helped me was all ears.
Element Autocare
★★★★★
2 months ago
The team at this location. Is great. Always get orders on time
Lars Engelsen
★★★★★
2 months ago
The staff and management at this location has excellent knowledge and customer service. I would highly recommend them to anyone needing advice or parts.
Jesus Cee
★★★★★
2 months ago
Great customer service - staff was very friendly and the manager Heath was super helpful / very knowledgeable
Lakiessa Antone
★★★★★
a month ago
My experience was great Mr.Ericc help me and got everything I needed great team player
Constance Jaramillo
★★★★★
2 months ago
They helped me install a battery and were very nice. They helped me with every step of the process, great customer service!
Indiana Montes
★★★★★
2 months ago
Just moved to Vallejo and I went to visit this store for some small needs since it going to start raining soon. And I really appreciate the great service. It was clean and very welcoming, thank you for that.
ralph lauren
★★★★★
a week ago
Liz gives the best customer service. Makes the rental tool process easy.
Michelle Hylton
★★★★★
a week ago
Thomas was amazing. Super friendly and professional. Changed my battery no problem. Highly recommend this AutoZone
Artur Vardanyan
★
☆☆☆☆
a month ago
At this AutoZone location, aggressive non-employees are regularly present near the entrance and parking area, approaching customers and pushing unauthorized services. Although these individuals are not AutoZone employees, they operate openly on the premises with no apparent intervention from store management. After I politely declined one of these individuals, he began shouting, whistling, and ultimately insulted me using a vulgar term in Spanish. This occurred in the store’s parking lot, an area where customers should reasonably expect a safe and respectful environment. No staff member or manager took any action. This situation creates a hostile and unsafe atmosphere for customers and raises serious concerns about customer safety and potential liability. The lack of response suggests that this behavior is being ignored or implicitly tolerated by store management. I expect AutoZone to maintain a safe environment for its customers. I strongly urge corporate leadership to review this location and take immediate corrective action.
