Google Reviews
Matthew Moran
★
☆☆☆☆
a year ago
Every time I come here, I'm disappointed with the quality of the wash and dry service offered. These aren't isolated complaints; EVERY TIME I COME HERE I HAVE A QUALITY PROBLEM. EVERY TIME. I've been down this road so many times, I won't be using this business again. Today was the straw that broke the camel's back. "Come back and we'll make it right" is no longer an acceptable path forward. "We're so sorry to hear about your negative experience" is not an acceptable path forward either. Today I had to bring it back because Teague didn't vacuum the trunk, or dry the car, or clean it for that matter. I'm sick of wasting money here. Cars are expensive and maintaining mine is important to me... I'll find another business to help me keep my car in tip-top shape.
R Tracy
★★
☆☆☆
2 years ago
Disappointing. Paid for the works, left a $10 tip (in advance because I didn’t have cash). I told one of the people I was going to pick up my in-laws, so please help me out with a thorough clean, and this is the final product. They did the interior in about 10 minutes and it shows.
Karen Buerkle
★★★
☆☆
Edited 3 years ago
I'm adding a star and adding this follow-up to the below review: After my review Autobell reached out to me and I ended up going back for a repeat wash. This time they did pay attention and I did hear the manager showing the other employees that were there the problems with debris in the hatch. I don't know if all the employees will be retrained. I appreciate the follow-up to my concerns. No attention to detail. Interior was okay but no care was taken to actually wipe pollen from edges, corners, wipers etc and you'd have to be blind not to notice all the leaves in the hatch while vacuuming the back... For the price which was the highest "Rain Repellant Special" you get much more detail from the competitor just over the bridge...
Alison Price
★★★★★
2 months ago
Autobell is the best! Switched from the competitor wash up the street because at Autobell my car is noticeably more clean when coming through the car wash. The customer service at Autobell is excellent too.
Taylor Minnich
★★★★★
2 months ago
AutoBell on Folly Rd. has helped bring my car back to life after many road trips and life in general with toddlers. Their employees are always so kind and treat my car so well!
Elijah Rivers
★★★★★
Edited 2 months ago
Very courteous, and professional service. I just wish they would do a better job cleaning the interior windshield. I ask them to please ensure that there are no streaks on the interior windshield, but there always are.
Sammy Smith
★★★★★
3 weeks ago
Excellent job cleaning my car. These guys always do a great job and I appreciate coming back.
Alexis Moseley
★★★★★
2 months ago
Martin and Chase were incredible. Very kind and did an amazing job detailing my car that was in rough shape after a road trip with 2 little boys!
Hope Smith
★★
☆☆☆
3 years ago
Most of the staff are courteous, however, not experienced/well trained. I have the monthly membership, so I frequent this business quite regularly and usually receive less than satisfactory service. My rubber mats are never cleaned thoroughly, underneath the mats are poorly vacuumed (if at all), and crevices like in between/ underneath seats, cup holders and door panels are typically overlooked. You literally have to hover over the staff to give precise instructions, which is absurd. This is the closest car wash to my house, however, I’m beyond sacrificing quality service for convenience. This has been highly disappointing and I’m seriously considering canceling my membership and returning to In and Out Car Wash on Hwy. 17.
lorrie calupas
★★★★★
a week ago
Martin & Chase always do a great job cleaning my SUV! Highly recommend.
Michael Whitlock
★★★★★
2 weeks ago
Came in with a dirty dirty dirty kids mobile and Martin, Chase and Mark took great care and paid close attention to all the crumb spots. Will be back with another equally dirty backseat … probably tomorrow
S & R Graham
★
☆☆☆☆
a year ago
Talked to the young man about what wash and clean package would get the bugs off of the front of my vehicle. I quoted me the most expensive one. I ended up going for the middle is the ground one at $24.99, he stated that he couldn't guarantee that it would get clean. I asked why not, so he pointed to the sealant coating. I'm no genius, but sealant coating usually makes it harder to get stuck on grime. When I was walking back to Autobell, another young guy went running to get my keys. As I walked up to the to front I noticed that the front end was nearly as bao as when I got there. I asked about it and the original young guy came out and asked what the problem was. I stated that there was still a nasty mess on the front (he is the one that decided he didn't need to wipe down the front of my vehicle. He said I needed to talk to the manager and walked off. Needless to say, this isn't the first time l've had issues with Autobell, but each time it's gotten better on the next visit. This is two poor showings in a row. They didn't get my normal tip, or any tip for that matter this time out.
C K
★★★★
☆
5 months ago
Definitely didn’t wipe my wheels down today. They did the minimum of wiping down the exterior and interior and vacuuming. They were both super polite and nice. But when i got home my wheels almost looked more smudged than they did before i got there.
Man Down
★
☆☆☆☆
3 weeks ago
I’ve visited this place twice to get my truck cleaned but I wasn’t happy with the work the first time. So I waited a month and went back only to find it even worse. The kids working there seem more concerned with their income than the quality of the work.
Matthew Moran
★★
☆☆☆
a year ago
This place USED to be A LOT better than it is now. If you need a quick wash after being at the beach, this place is alright. If you're a details person and want attention to detail in a car wash, this place isn't for you. The kid that worked on my car today is pretty new on the morning shift and clearly wasn't interested in being there. The windows are still covered with a hazy residue, the door sills and mirrors weren't dried, the trunk wasn't vacuumed, there's a bug on a headlight that is casting a shadow on the wall of my garage... Before you say anything, autobell, the solution isn't a free wash to fix mistakes, the solution is doing it right the first time. Just a little attention to detail would go real far; just telling that kid to try to fake giving a damn would be welcome. I spend so much of my time sitting in this car, i dont wanna see mistakes the whole time. This is several washes in a row I've been seriously annoyed with quality so I'm considering cancelling my monthly subscription to this place.
Cayton Keller
★
☆☆☆☆
a year ago
No! Don’t waste your money. I am 9 months pregnant with baby coming soon and wanted a nice clean car to take the hospital and bring baby home in. I usually go down to zips and do it myself but it’s just gotten too hard because I am so large. Visited here today and let me be clear I WILL NEVER RETURN. 3 young men working and my car looks terrible. They didn’t even touch the back row of my mini van. Cup holders are still dirty, dash board, glove box, radio, door handles. You name it, it WASNT cleaned. They hardly vacuumed then sent me on my way. What a waste of money. When I pull off, all 3 are on the cellphones. Lack of work ethic or care in their performance is obvious. So disappointed!!!! Update to add: Jacob calls to apologize for poor labor on his guys part and asks if I can bring the vehicle back in. I decline and explain that I have a lot to do before going to the hospital in less than 32 hours to have my baby. This was one of the things on the list and auto bell already failed the task. I said I would just like a refund please. His response is well since I already paid my guys labor, that isn’t an option. WHAT LABOR? They didn’t do their job. So not only is poor performance an issue here but caring for the customer is just a hard 0. Go elsewhere people!
jeff Cohen
★★★★★
3 weeks ago
The guys at James Island autobell are the best! Super friendly, and great attention to detail when handling my car. Clean inside and out every time!!!
Jordan Croft
★★★★★
a week ago
I come here all the time!! Martin, Jacob and Chase always take the best care of my car! Have two young kids that frequently make make my car a mess and they are always getting it looking brand new!
Brittany Howard
★★★★★
3 weeks ago
Such awesome customer service and car cleaning was amazing! Car look so great inside and out and smells wonderful too! Highly recommend! Luke and Martin were awesome!
MJ
★
☆☆☆☆
a month ago
Absolutely zero effort. Not worth $5 let alone the $30 they charge for the basic wash. I had to vacuum the crumbs off my center console myself, my windshield was so streaky that I had to pull over and wipe with a napkin just to see safely, and the back window still had my dog's nose print...they didn't even bother to hit it with Windex. Absolutely would NOT recommend. You'd be better off paying some kid in the neighborhood to do it if you can't do it yourself. Zero stars.
