Advance Auto Parts

Sergio Rey

★★★★★

3 years ago

Good place, the girl who attended me was very helpful and fine. She accepted me 5 old batteries and gave me in "gift card", $50 even though I didn't purchase a new battery.

Randy Rice

★★☆☆☆

7 years ago

I needed my battery replaced and it was done quickly. The downside was the the clinical term is obese employee who looked at me three times and said that the clerk who was waiting on another customer would help me as soon as he was done. The large employee was just standing down an aisle doing nothing while I waited. I got fast service from the second employee but was ignored by the first. Will Not return to this location.

paul rodney

★☆☆☆☆

3 years ago

Purchase a battery about 6 months ago unfortunately the car did start yesterday so I took the battery that has 3 year back to store #9601 Jesus tested the battery for some reason tested ok,I told him that the battery doesn't start the car and I need to move the car so could he exchange it. He said due to companyr policies he can't I had purchase another battery put it in the car the started right up he saw and understand but I have to speak with a manager.This morning went to the store to see a manager (DESTINY) First of all I would to know when did Advance auto customer service fell to this new low,she has kid running around the store like a daycare she's wearing these dirty flip flops I didn't that's how managers presented themself NO customer service skills what so ever. Jesus was so pleasant and understanding. NOW I have 2 battery and can't get a refund or exchange. I understand companyr policy but there are times where common sense is use to take of a customer.

Patrick anderson

★☆☆☆☆

2 years ago

Nothing like spending 242 dollars on a sensor, wait until next day when it comes in from a warehouse. Then find out it is not even for the make of my car , nor listed as a part for my car. Then get told it's electronic part no refunds. To sell it online...... I didn't even leave the store. Since the part looked nothing like what I had in my hand. So thier mistake is my problem.

Chris Nissen

★★★★★

3 years ago

Needed a new battery in the minivan. I didn't have a lot of time, and when I called them, they quoted me a price that included the battery, disposal of the old battery, and install of the new battery. From the time I walked in the store to when we drove away with the new battery installed it took all of 10 or 15 minutes. Excellent! I appreciated the help regarding what battery to choose, and getting the battery installed so quickly. Thanks Jeff!

Taryn Tonan

★★★★★

5 years ago

Had such a great experience having my battery changed here yesterday afternoon. Joel helped me out and installed the battery for me, even though my battery is an absolute pain to get out!! And of course it started to rain as he was installing it, because it’s florida! His service was excellent and he was so friendly I had to go back in the store and buy a couple seat covers and accessories just give them more business for having such a great associate. Whatever you do make sure to keep Joel around and you’ll have a customer for life!

David Murchison

★★★★★

4 years ago

The manager at this store is amazing. I came in on a Sunday night b/c my battery in my tahoe went dead while I was in Orlando. She started to replace the battery when out of nowhere it started pouring rain. Rather than stopping and running back inside she kept working while I held an umbrella for her....it was raining so hard I don't think it really did anything. By the time it was done we were both soaked. She went above and beyond to help me out. Awesome Customer Service at this store.

GJEE WADE II

★★★★★

5 years ago

This location really focuses on customer service, and makes sure that you have a great shopping experience. Jeff is a great wealth of knowledge, and Dylan provided above-and-beyond customer service. I was able to get my CRISTAL. (Which is hard to find) as well as a few more products! Awesome experience !! 5 Star!

Mukesh Makwana

★★★★★

10 months ago

Got battery replaced here while on vacation to LEGOLAND. They did a good/quick job. Convenient location for travelers.

Tan L

★★★★★

3 years ago

friendly service! I was asked by a young lady if I needed help finding anything as I entered which put me at ease. I rarely go in auto parts places so I appreciated the offer. my son needed a waterproof adhesive, which she located and then I shopped around and Mr Rojas checked me out. he helped me with a brake light for my vehicle. they were both friendly and upbeat. I recommend going to this location!

hunter holloway

★☆☆☆☆

a year ago

The laziest staff. I will never go to this store again. If it's not easy for them to look up, then you're not getting helped. If there is 3 employees, 2 are hiding. I needwd an older part, the boy behind the counter told me it would take too long to look up. Then just stared at me. Had another employee argue that they dont cary a spark plug that i bought from that same store earlier that year. He ended up finding the spark plugs in the back once I LOOKED IT UP MYSELF. These people have no interest in helping customers. I'll be at O'Reilly from now on.

Daniel Wallace

★★★★★

9 months ago

Jeff was very helpful and a very nice guy. He didn't have the part in the store but he called another store and found the part for us. Fantastic experience!

Leighnae Hanley

★★★★★

7 months ago

My brake light wouldn’t turn off and I didn’t find out till about 7:15 PM so I called Pepboys where I usually go but they said they couldn’t get to me. Next I drove to Discount Tires, but they were already closed. Desperate, I went to Advanced Auto ( all were in the same block of Cypress Gardens Blvd., Winter Haven) and a young man named Jaime helped me out. He looked at my car and said he was sure he knew what to do and showed me a quick YouTube about replacing my brake light pad. So I bought the little part and went home and did it! Empowerment! Thanks to Jaime and his time at Advanced Auto!

Retricia Richardson

★★★★★

2 years ago

Was helped with all my auto needs for the day and Jeff was even kind enough to assist me with getting everything into my vehicle. Thanks you are appreciated!

Tammy M

★☆☆☆☆

5 months ago

All I needed was help with a blown fuse in my Nissan Rogue. I was told they couldn’t come look at my fuse box because it was a liability. Zero help. Didn’t seem interested in helping anyway. I went home, looked on YouTube and figured it out myself. Thanks anyway. Sure won’t be going back there.

Tony Snyders

★★★★★

3 weeks ago

This is always my go to location when it comes to all my automotive needs! Staff is amazing especially Jessica! She went above and beyond helping me and was extremely knowledgeable when I had to purchase a new radiator yesterday! Thanks again! Highly recommend ⭐️⭐️⭐️⭐️⭐️

Adam Roberts

★★★★★

2 weeks ago

Khris has taken care of me several times in the past year. He’s always willing to help me identify what I need. He gladly changed my car battery free of charge and with a smile on his face. It’s rare to find customer service like this nowadays!!!