Advance Auto Parts

Karrie Lawson

★☆☆☆☆

4 years ago

Went to pick up an exhaust pipe. Sign on the door clearly said open until 9PM. Try the door and it's locked? This was at 7:15. Double check online, says open until 9PM. The store lights are all on. Someone is in there. So I call. Asked why the door was locked if the sign said open until 9PM. Was told it's because they're closed. Asked why closed if the sign CLEARLY states open until 9PM. Couldn't make out the answer over the traffic. So my son calls. Gets some runaround and attitude about being short staffed and having to work 12 hours. Apparently from another review on here, short staffed isn't a new thing. If you're not a fan of working 12 hours, being a business owner probably isn't for you. So O'Reilly has our business.

Thomas Beebe

★★★★★

11 years ago

Best experience with an auto supply store ever. The staff worked with me on the phone and had the part I needed waiting at the counter when I arrived. When I asked if I could install the part in the parking lot, they went a step further and offered to waive the core charge while I removed the old part and rolled out a tray of tools that I could borrow if mine were not sufficient. Highly recommended!

Dan Y

★★☆☆☆

Edited 2 years ago

Get better employees and actually put effort into who you have working for you and this place wouldn't be too bad. Sadly this place will hire anybody. Not a clue what they're talking about. Big heads up, shop online and you'll get what you need. DO NOT RELY ON THE EMPLOYEES!! If you do you will definitely be making a second trip

Fastlane Motorsports club Vicksburg

★★★★★

3 months ago

Very friendly and had the part I needed.

Abbey McKenzie

★★★★★

2 years ago

Had a great experience, great customer service! Was struggling with a dead battery. Cody helped me out, gave me a discount on a new battery, and helped me jump start my car to get home. I was so so thankful!

xiutae

★★★★★

2 years ago

Stopped in yesterday after another store was no help, and the man that helped me was great! I wish I caught the name, but he got us what we needed very quickly and had great customer service. Even gave my daughter a treat and was super kind. Thank you again!

Dee Yost

★★★★★

2 years ago

I purchased rain x truck and suv wipers for my Nissan pathfinder and I wanted to share how much I love them. The best ones I have ever purchased. The staff in this location are always helpful and wonderful to work with. We purchased ours from Cody who even installed them for us. Thank you Westnedge for a great experience. Dee Y

Edward Smith

★★★★★

a year ago

The service was prompt and friendly. I got very good advice. Bobby did a great job, going out of his way to solve the problem and get the job done in a timely way.

anthony garthe

★★★★★

8 months ago

Cody is the best manager I've ever met from paw paw to Kalamazoo he's always done a terrific job with customers

Ben Morris

★★★★★

3 months ago

Replaced my windshield wiper quick and perfectly, thank you!

Jennifer Frick

★★★★★

a year ago

very knowledgeable staff, very professional, and very helpful. Needed new wiper blades and they got me an extremely good quality with a very good replacement plan for the future. Very highly recommended, especially over the auto zone around the corner. sending my husband here later today to get wipers on his vehicle too!

Brandon Cassada

★★★★★

a year ago

I went into advance on Westnedge. I have visited on numerous occasions over the last few years. Lately I have seen a major improvement on the store and the staff. There now more helpful and extremely nice. Meeting us at the door offering to help us to find the item we need I'm impressed and will continue to visit this location For my automotive needs. Thanks to the staff.

Marty Zoerner

★☆☆☆☆

9 months ago

The manager refused to honor a return that his employee previously said they would do. Proper training isn't the customers responsibility. If the representative isn't authorized to transact on the stores behave, make that clear with a sign that says every transaction MAY be reviewed and altered by the store manager. Shifting the problem to the customer isn't right.

B. Rose

★☆☆☆☆

2 months ago

ill never buy here again. 38 yrs of service and yall treated that man so poorly. kaplan louisiana you know exactly what im talking about!! poor man gave yall decades and yall let him go when his cancer took over. sickening!

Maulik Shah

★★★★★

a month ago

I had a dead car battery, and whether to replace the battery in a bad weather, the service was excellent change the battery and provided free installation after some wait. Friendly and courteous customer service. Will go there again for future vehicle needs

Kathleen Weessies

★★★★★

3 months ago

I have never never had anything but a totally positive experience . On the number of occasions that I have been in for one reason or another over many years, I have always found every member of the staff to be friendly, knowledgeable, and helpful. Today I came in to purchase a wiper blade, which they installed about 6 million times faster than I could’ve possibly ever done myself (if at all) They were also kind enough to install a second wiper blade that I had purchased elsewhere and had been tearing my hair out trying to install myself. Lee is a great guy!

Bob Doppel

★☆☆☆☆

a month ago

I typically try to avoid complaining, but the way this situation was handled was so unprofessional and disrespectful that I feel it needs to be brought to your attention. I own a Toyota Corolla that needed a new battery. I purchased a battery from your store for $190.00, brought it home, and installed it immediately, as the car was stalled on the street. The vehicle started, but the battery warning light remained on. I was able to get the car into my driveway, removed the battery, and returned it to the store to be tested. My initial assumption was that the battery may have been defective straight off the shelf. I will also admit that I did not request a bench test prior to purchase, which is a mistake I will not repeat. When the battery was tested at the store, it showed approximately 50% CCA and was only partially charged. The tester indicated “recharge and test again,” which the store did. When I returned, the battery tested fine — however, given the initial results and the immediate issue I experienced upon installation, I was not comfortable accepting that same battery and requested either an exchange or a refund. At that point, the employee assisting me told me I would need to speak with the “big guy” (I do not know if he was the store manager or shift manager). From the moment he approached me, his demeanor was gruff, hostile, and confrontational. He was rude, dismissive, and repeatedly interrupted me while I was attempting to explain the situation. Rather than addressing the issue professionally, he cut me off with statements such as: · “I can’t do anything about it.” · “The computer won’t even ALLOW me to return this.” · “It must be something with your car.” He insisted the problem had to be a draw on my vehicle, despite the fact that the battery had just been installed. He even stated that he could create a draw that would drain a battery in three hours, which was completely irrelevant and did nothing to resolve the situation. I shop at that store frequently because it is convenient and, until now, I have always found the staff to be friendly and helpful. However, this individual’s behavior was unacceptable and completely out of line. When I stated that he was losing a customer over a battery, his response was, “We don’t make a habit out of loaning out batteries,” implying that I was attempting to take advantage of the store or get something for free. That accusation was offensive, inappropriate, and completely uncalled for. I paid for a new battery, received one that initially tested poorly, and simply requested a reasonable exchange or refund. Instead, I was treated with hostility and disrespect.