a2 auto image

Judith Staley

★★★★★

14 years ago

Took my daughter's car in last week to get detailed. It was in AWFUL shape - very dirty from dogs and her dad (who gets in there after driving a semi all week and hauling steel). It was quite odorous from this steel smell and they managed to get the odor out with their ozone treatment system. It came out very clean!! The owner is very courteous and professional. I would definitely recommend this shop to anyone who wants to have their car detailed.

Brandon Demory

★★★★★

8 years ago

I really appreciated the time they spent with me explaining things. I was able to have a discussion with the owner and she helped me to get the package that was best for me. They didn't try to oversell me anything and were very knowledgeable. The people there are down to earth and I recommend them fully. Plus they do good work. My car I almost did not recognize. Worth every penny.

Patty McPhail

★★★★★

6 years ago

My car was accidental sprayed with road tar in my work parking lot. I spoke to Brandi and they got me in right away. Brandi was great and dealt with the insurance company. It took her staff a few days but my car looks like new. Super appreciative of her and her staff.

Jessica Kowalczyk

★★★☆☆

10 years ago

So I recently took my families vehicles in about a month apart with the same Groupon voucher (cost $109 for a $200 elite service).. the first time I brought in a work truck which is very messy dog hair and dirt all over with beat up leather seats and we were very impressed with the outcome. They kept it an extra long time so they could really detail it and it showed. The second time I brought in my car which was dirty but not at all where the truck was. First I was told I did not have an appointment (the appointment was made before I left when dropping the truck off. When I came to pick it up I was told the seats could not be completed removed of stains and pet hair because that would have been an extra charge that they assumed I would not want to pay (did not ask me.) Then there were visble spots that they obviously missed right when you open up the door. I recall the first time, when the truck was brought in, the man said the owner was coming in on a Saturday to help him out, and it showed. There was no discussion of extra fees for pet hair removal and they took their time and effort to complete the job. When I brought my car in it appeared rushed and they did not have the same level of detail. I hope this is helpful, try to choose a day when the owner is there to supervise.

Michelle Williamson

★★★★★

9 years ago

Outstanding. I recently took my car for an elite detail and was amazed at what my car could really look like. I have 4 kids and they managed to make it look new again. They removed stains I thought would be there forever. And the outside it cost little more but they even removed the scratch I put on it backing out of my garage. They are the BEST

Felecia Smith

★☆☆☆☆

2 years ago

I canceled my appointment right away when dropping off my car. I saw stickers by the front desk that I found distasteful and rude. I believe in freedom of speech and try to respect people with views different than mine but I can also choose to take my business elsewhere. Multiple trump stickers… but the worst one in my opinion was an image of someone urinating on the word LIBERAL. Just a side note…When I voiced my concern about the stickers and my need to cancel I was not treated poorly.

Timothy S

★☆☆☆☆

10 years ago

Stay away. Absolutely terrible cleaning service and customer service. Dropped my car off over two weeks ago for detailing (in& out) and paint correction services. My car was relatively clean inside as well as the exterior. They called me the next day saying they needed the car for another day. Sure - not a huge a deal, so i said ok. I picked it up the following night around 5:30pm (2 whole business days later). Once i opened the door to my vehicle i could tell right away that not much had been done, in fact i don’t think anything was cleaned correctly inside. There was dirt in my trunk (that was not present before i had dropped it off), none of the cup holders or armrests were cleaned, the seats were not cleaned, there were stains on the carpet larger than before (most likely due to a bad cleaning or attempt at it). Dirt was coming out of my floor mats while the worker assured me they cleaned them. I specifically pointed out my concerns before i dropped off the vehicle to the employee working and to the owner, “Chris". None of these were addressed. As far as the paint correction services - absolute shame. The owner had two days to work on it and didn’t even touch the car. The scratches they promised to remove were not even touched. Its been two weeks since I’ve been calling every day..and the owner is no where to be found and will not return my calls. The $300 i paid you for services could’ve been done myself in the car wash line. Terrible experience, i would not recommend this place to anyone. Still waiting to hear back from the owner Chris who promised to take care of my vehicle.

CindyW

★☆☆☆☆

6 years ago

Brought car to Novi location for "Elite" detail. When I picked up the car, it was dirty. Not only was the grill work not polished, it wasn't even clean. There were scuffs on the paint that I easily removed with a rag, so if they polished it at all, they missed several spots. It looked almost as good as if I had taken it to a full service car wash - but at $152, it was alot more expensive!

Sunny Gaul

★★★★★

7 years ago

Really nice place! Brandi did the scheduling and was super great at communicating and answering all my questions and was fine with phone or email, which is much appreciated. The guys did a great job, it was the first time I've had detailing done so I didn't know what to expect. I really wanted the interior cleaned and it looks and smells great! But what really surprised and delighted me is how SOFT the outside is. I don't know anything about cars so I don't know what they did, wash and wax I think? But I don't think the car was this smooth and soft and downright pettable when it was brand new! It sounds so weird since I've never appreciated just touching my car before, probably because it was dusty and dirty, but now when I have to touch it to close the trunk or door, it's not gross anymore, it's actually pretty pleasant! If all of this sounds insane, go here and have them detail your car and see for yourself!

Alex

★★★★★

9 years ago

I had a great experience and wonderful people. Very attentive and straightforward. They went out of their way to fix some of my paint chips in addition to the full detail of the inside and outside. Good and reasonable recommendation on any additional service for my leather interior. I will be taking my 2nd car there shortly and have already recommended them to my friends and family (even if they have to drive an hour).

Rachel Danyko

★★★★★

9 years ago

What a great experience 😃 This family owned and operated business was such a treasure to find. Not only was it easy to make my appointment but they were very friendly honest and a pleasure to talk to. I admit I chat it up a little bit when I'm nervous ( my car was not the cleanest) but they assured me that they are all about quality and that's exactly what I got. My car was truly clean. Better than when I thought. These people cared enough to even walk over the vehicle with me to make sure I was satisfied ( something you rarely find ) and discussed removing some scratches I had. At a pretty affordable price. So happy I found my car detailers for life. Thank you so much auto image for making me feel welcomed and satisfied I will tell everyone I know your the best!!!!!!

Lynn Schwiderson

★★★★★

6 years ago

I first used Auto Image 6 years ago and was well pleased with their attention to detail. Fast forward to last week and they still ROCK! Since I suffer from severe chemical sensitivity, they use enzymes and products which don’t affect my health negatively. This kind of service and attention to a customer’s specific needs is impossible to find elsewhere. Brandi was wonderful to deal with and operates a fun, family operated business. Everyone did a superb job at a fair price. Hence, my 2006 Saturn Vue has never looked better. At 13 years old, it’s very close to ‘showroom new’, but without the nasty new car smell! In other words, it’s PERFECT! If only they could do for people what they do for automobiles, I’d be 62 going on 25🙂!!!

Blake Armstrong

★★★★★

2 years ago

Brought in an older corolla for an interior detail. The previous owner didn't take good care of the interior and it smelled like food. Carpets weren't in great shape. A2 auto image finished my car same day. Car smells amazing now and feels new. Far exceeding my expectation for the price - will return on the regular and recommend to family and friends.

Ahmed Ali

★★★★☆

4 years ago

Got basic detailing package for my SUV for $150. Price was better than many other local places. Did a nice job with my car. Communicated via text when I tried calling them. Pretty short turnaround to appointment time (had available within a week). Dropped car off in AM and picked up later in PM. Took cash or check only.

Jeff Parness

★★★★★

3 years ago

It is very rare to find a small business where people truly go out of their way to provide exceptional service with tremendous pride in their work to make sure the customer is fully satisfied. A2 Auto Image on Jackson Road in Ann Arbor is one of those special places. From the prompt call back to schedule my job to the meticulous attention to detail that Brandt and her whole team demonstrated up until the last moment I drove away. Brandy and her team wanted to make sure I was totally satisfied and that the smallest details were taken care of in restoring my 2015 Mazda to a near factory finish. Exceptionally fair price for the work and value provided and I would highly recommend this business to anyone willing to invest the money to return their car to pristine condition. Bravo Brandy and A2 Auto Image. I will definitely be back next time - Jeff P

Domenico Mattozza

★★★★☆

4 years ago

They did a good job cleaning my vehicle. It was a good price for the service recieved. Friendly people. It was difficult to communicate with them as they didn't answer the phone often. But they were very busy.

M. Edward Burton

★★★★★

3 months ago

I had my 2023 Mazda CX-5 detailed last week at A2. It's the first brand new car I've ever owned so I was a little worried about it's care. I must say, Marlon and his crew did a fantastic job with it. No greasy surfaces, no smudges on the windows, it looked like a brand new car again inside and out! I told him I'd be back in the Spring and that I'd be recommending A2 auto image to anyone looking to have their car detailed.