Google Reviews
Joe Lara
★
☆☆☆☆
4 years ago
So I found a Groupon code for the 4star wash, and my car really needed some attention, so I decided to give it a shot. The outside staff was friendly, but the staff inside was pretty standoffish, and somewhat gave off vibes as if though my questions were a bit of an inconvenience. I was left very underwhelmed with the results of the car wash. The wheels were "halfway" cleaned- there's still a lot of dirt and grime stuck. The interior "detailing" was ok- a lot was left untouched or not vacuumed. On top of it, no indoor fragrance was used- yes, I could have asked someone to do whatever fragrance they use, but I felt like I would rather take the loss than to "bother" someone and ask them to complete the job which I paid for. Overall, I feel like I could have gotten a better (or just as good) wash from an automatic drive through car wash. *and in case you're wondering, no, they weren't really busy. There were 0 cars in line waiting for the initial process to be started (the vacuuming), and my car was 1 of 5 cars which were being "detailed" at the end. I at least don't think this was very busy* I would like to add that the owner was nice enough to respond to my review which I placed on a different platform. Very quick to respond which was nice, and he did mention that if you are unhappy with the wash that they offer a free wash as compensation- which is nice, but I only stopped by since I was in the area. I would also like to add that he stated that the employees work hard and are sometimes under appreciated- I will certainly agree that the majority of the staff here works hard, but not everyone is on the same level. In addition, in my review I do not feel as if though I was under appreciating the people, however, I did not appreciate the entire service which was received.
Dave Seim
★★★★★
2 weeks ago
Julian was awesome for my detail. He took a lot of time and it looks brand new!
Riza Khan
★
☆☆☆☆
Edited 2 years ago
Bad customer service. Bad carwash. Poorly trained on putting cars in neutral. When I walked in the girl at the register rolled her eyes and held her hand out without saying a word to me. I thought she wanted the items I was buying so she could scan them. So as I begin handing her the things I'm buying she SNATCHES the receipt from my hands. 😂 Meanwhile the carwash attendants had no clue how to put my car in neutral. Which is OK because the car can be confusing - but I asked the guy and he confidently said he's got it. Cool, he knows the drill. Then he got stuck on the track when he couldn't put it in neutral. Which could damage the track or the car. Once it was all said and done, the car was not anywhere near as clean as I’d expect from a place like this. See my after photos below and judge for yourself.
Jyvina Humphrey
★★★★★
3 weeks ago
Had a gift certificate to this car wash and will now be a regular! Staff, specifically Julian, was super helpful!
Paul Scott
★★★★★
6 months ago
My experience was very pleasant. They cleaned my car and my tires were shining. All of the car wash workers were polite and professional. In the words of Arnold Swatzernager "I'll be back".
Christopher Padilla
★★★★★
2 weeks ago
5 Stars For 5 Star car wash and especially Julian. He was very helpful and pleasant.
Joseph Van Looy
★★★★★
2 weeks ago
5 stars for 5stars car wash thank you Julian for all the help our car looks great! See you again soon!
Marie Monsen
★★★★
☆
a month ago
My car looks great... I did have to go back over some of the stuff but that could just be me being picky... But the car was not filthy and the cup holders were not cleaned...
Aaron Stickel
★
☆☆☆☆
a month ago
Pay $50 for the 5 star wash and they don’t wash your seats or cup holders. Told me I had to pay $35 more just to get those extremely basic car wash services. I’ve never been to a car wash where I have to finish washing it at home. Ridiculous
Jack Miller
★★★★
☆
3 weeks ago
They drive thru for you. Knowledgeable drivers, they know how to turn off wipers and bring in the mirrors.They wipe the entire car down, including the tail end of my SUV.
Ramee' Jones
★★★★★
2 weeks ago
I’ve been going here for YEARS and Makayah consistently has a smile on her face is always super friendly!! Love going to this car wash just for her!!
Sir Jones 78
★★★★
☆
8 months ago
If you go to the website you can recieve a free exterior car wash. The business is clean inside and out. There are restrooms for the customers as well as outdoor seating. They also offer other full detail services.
Tanya O'Brien
★★★
☆☆
a year ago
I purchased the five star package which was $40. It includes detailed washing inside and out. It was my first time coming and I'll be having my baby in two weeks so I wanted to make sure I got my car cleaned and ready for my newborn however I feel as if they did a rush job. My carpets were not fully vacuumed My cup holders and seats were not clear and my rims still had brake dust. I paid for a full service and that was not what I received wast of money
Olivia Selden
★
☆☆☆☆
8 months ago
Entire dashboard and inside center console wasn’t wiped down. I made time with a toddler to have my car cleaned and paid the 5 Star. After sending photos and explaining I’m unable to come back with a small child until my next day off for them to rectify the issue, I was told I only have 24hrs to bring the car back. Unfortunately with fixed childcare and work hours, I can’t just come back within 24hrs, this is why I made the time that day. Once I was more than halfway home and started to see when the sun hit inside my car I noticed the whole inside was skipped. I also have to mention that the same thing happened to my husband’s car coming to this place. They move fast, busy or not, but they overlook the basics of what you pay for.
Big Red
★★★★
☆
3 weeks ago
Shoutout to Julian at 5 Star Car Wash! He was professional, friendly, and did an excellent job on my car. You can tell he really cares about the details and making sure customers leave happy. I’ll definitely be back because of his great service.
Michael Sugrue
★★★★★
3 weeks ago
5 Star Car Wash is the only place I trust to wash and detail my Corvette and classic Datsun 280z! The manager (Leo Castro) has always gone out of his way to provide excellent customer service, attention to detail and superior service. I’ve been going to 5 Star for over 20 years and will continue to go as long as they are in business! Highly recommend!!
sidney laws
★★★★
☆
3 months ago
I went and got a car wash close to closing about 4:00pm on a Sunday. The place was not packed and it didn't take long. When I approach the car there was a spot on the back of the truck that I asked them to remove. It was sticky so they actually scrubbed it and got it off. When I drove off away from the sunset, I noticed that my windows in the interior and actually windshield was not cleaned properly. I didn't notice as I was driving away because I was facing the sunset but as I drove away I was able to see that it was a shoddy job that they did.
hermes castro
★★★★★
3 weeks ago
Five Star Car Wash in Vacaville didn’t just wash my car — they brought it back to life. The moment I pulled in, the crew was welcoming, fast, and clearly knew what they were doing. Every inch of my car was spotless, gleaming, and smelling fresh like it just rolled off the showroom floor. The attention to detail is next level. Wheels shining, windows crystal clear, no missed spots anywhere (and I usually find something). On top of that, their customer service is top-tier — friendly, respectful, and genuinely proud of their work. If you want your car looking brand new without the headache, this is THE spot in Vacaville. Five stars isn’t enough — I’m a customer for life.
Razor
★★★★
☆
3 weeks ago
I had a great experience at 5 Star Car Wash thanks to Julian. From the moment I pulled in, he was friendly, professional, and clearly takes pride in his work. He paid close attention to the details and made sure my car looked spotless inside and out. What really stood out was his customer service — he took the time to answer my questions and made sure I was satisfied before I left. It’s not every day you come across someone who genuinely cares about doing a great job. If you’re heading to 5 Star Car Wash in Fairfield, ask for Julian. He definitely deserves recognition for his hard work and positive attitude.
Alfonso Corrales
★★★★★
2 weeks ago
Julian did an outstanding job. From the moment I pulled in, he was professional, detail-oriented, and took real pride in his work. My car honestly looks better than the day I bought it, spotless inside and out. He didn’t rush anything and made sure every detail was handled. If you want quality work and someone who actually cares about the result, ask for Julian. I’ll definitely be back. I’m telling all of my friends.
