Google Reviews
Mark Kerce
★★★
☆☆
5 months ago
Help was great but this is third time I’ve been there and tunnel equipment has been broken. Apparently upper management not paying attention to servicing the equipment. Passenger lower side of my car was completely missed. I Will not be returning.
Sara Marie
★★★★★
8 months ago
Victor was awesome! They had just cleaned the car wash and when we went through none of the soap came out. They rectified the issue immediately, gave me an upgraded car wash and went back through. Everyone was so sweet and helpful. They even came and checked on me while I was vacuuming. Car looks amazing now!
skdunmire
★
☆☆☆☆
4 months ago
Doesn’t get my car clean and worse, it leaves soap all over the car. After showing the guy on duty the soap suds that were everywhere, he let me go through a second time. There was still soap all over the car. They never have enough towels either.
Roger Wilson
★★★★★
Edited a year ago
Would like to acknowledge Jarod and Michael at going Beyond exceptional customer service. I was greeted with a smile and left with a smile. Thank you for the great service! Been close to a year now.Same faces Jared and Michael go doing a great job.We'll continue using the business because employees make it happen!
Olivia Lemmon
★★★★★
8 months ago
I had no intention of signing up for a membership when I pulled into Zips, but Austin completely changed my mind. He was exceptional!! Super informative, not pushy at all, and genuinely helpful. He answered all my questions with patience and was incredibly attentive. It’s rare to come across customer service this good these days. Austin made the whole experience easy and pleasant. I ended up getting the top tier membership because it’s cheaper than a 1 time wash with all the extra treatments
jack hanzlovic (NOMAD)
★★★★★
6 months ago
Dee and Michael were terrific helping me update my account due to CC hack, and they took extra care plus very professional attention to my needs! They are GREAT ambassadors for Zips and the standard of customer service others should strive to achieve!
Tyrone Powell
★★★★★
2 months ago
Went there while on Vaca at my happy place, amazing service everything except towels was at your disposal, perhaps I didn't see them but this place is worth the wash!!!
Patricia Taylor
★★★★★
a month ago
Michael was patient kind knowledgeable. Made signing up effortless. I give him 5 stars
Daphney Garcia
★★★★★
9 months ago
We had an amazing experience at Zips Car Wash! The service was great, and everything went smoothly, but what truly stood out was the incredible staff. Nicole was so sweet and outgoing - she went above and beyond by helping clean our rims, even though she didn't have to. Her kindness and positive energy really made our day! I also want to give a big shoutout to the manager, Kristen. She was very understanding, approachable, and handled everything with such professionalism and care. it was refreshing to meet someone so warm and genuine in a leadership role. Thanks to Nicole and Kristen, this visit was far better than we expected. We'll definitely be coming back!
AMIT KUMAR
★★★★★
5 months ago
⭐️⭐️⭐️⭐️⭐️ Austin was awesome! He was super friendly, patient, and really helpful in explaining everything without being pushy. He made the whole experience easy and pleasant. Definitely recommend this car wash and will be coming back!
Joni Johnson
★★★★★
4 months ago
Zips car wash is the best one out there and Logan makes the experience that much better. He is very knowledgeable and professional. What an awesome employee and an awesome car wash. 5 ⭐️’s
Leahjane Lavin
★★★★★
5 months ago
Michael was super helpful. I’ve been a member since they opened in MB and love that they added one a block from my house. I needed help with my membership bc I got a new cc. Michael could not have been nicer! From your loyal customer
Ty Schweninger
★★★★★
4 months ago
One of the best places I've been to for getting my car vacuumed. From customer service to the service itself was done phenomenally. However, one worker that stood out was Logan, I would've thought he was trying to sell me a car with how great the customer service was!!
Lorena Mravunac
★★★★★
5 months ago
I had a fantastic experience and i could not recommend Austin enough! He was friendly, professional and paid close attention to detail. I could tell he really cares about service he provides. It’s rare to see someone put so much effort into their work. I’ll definitely be coming back and recommending this place to friends and family! 🙏🏼
Patrick Donahue
★★★★★
a month ago
Only car wash in Myrtle Beach I use. Seems like the soap water etc actually works and I don’t have to scrub my car after going through. Nice employee Austin (?) always says hello and is easy to work with when selecting an appropriate wash. Thank you all.
Tommy Trammell
★
☆☆☆☆
5 months ago
Let’s see - have to go find towels as their signs say they keep getting stolen, when you find them, their “clean” towels smudge the windows (see pic) and the vacuums must be the weakest on the eastern seaboard as they barely pick up dirt. The punch line? They try to get you to sign up for a membership. You’re better off driving your car in the ocean than going here 🙄
Al Gomez
★★★★★
2 months ago
Went to Zips Car Wash in person to ask about a membership. The manager, Kristen, greeted me with a nice smile. She explained to me the different plan options and found one that was in my budget. I really appreciated her professionalism, and her answering all the questions that I had. I will definitely refer friends and family to the car wash.
David Haynes
★★★
☆☆
4 months ago
For the most part customer service is good although some locations will scrub the front and windshield with a brush and others don’t… this one hasn’t since I’ve started going there. Since I live at the beach I decided it’d be a good idea to purchase a monthly membership for both our cars. I got the Premier packed for both cars because I not only wanted Lava Shine but more importantly Tire Shine. However no matter what day, time or location I go to the tires come out looking dull and little to no tire shine at all. While I love the fact this location is around the corner I’m considering canceling my membership and going elsewhere for better results
William O'neil
★★★★★
3 months ago
I'm a longtime customer and dropped something out of my car last week here and thought it was gone, but the staff had retrieved it and saved it for me. Thanks so much for your professionalism and honesty. Btw, this location is THE BEST and newest car wash in Myrtle Beach and the vacuums work great. Don't go anywhere else.
Amy Sundgren
★
☆☆☆☆
Edited 5 months ago
Absolutely unacceptable! I purchased an $18 Basic Plus car wash. After running my Jeep (pavement princess) through the car wash I proceeded to the vaccum area. I noticed my grill and headlights were still covered in bugs & my windshield was also still dirty. I drove back to the attendant & asked if I could run it through again because it was not clean. He proceeded to get the manager. The manager approached my vehicle and very rudely stated, "This car wash won't get bugs off your grill. This is a maintenence car wash!" Then denied me the re-wash. What the heck is a "maintenence car wash?" Will NOT be back. 😡 😠 😤 #CarWash #CustomerService #RipOff #Manager #Jeep #Bugs #Headlights
