Google Reviews
J0k3rB
★★★★★
a year ago
Great car wash, I love the little dash cleaners they give with every wash. The free vacuums with drying rags are nice too. I Signed up for the unlimited wash which is a good deal. Customer service was legit, texted another vehicle license plate to the customer service number and they were able to add it within minutes.
Sharifa
★★★★★
Edited a year ago
Never a long wait, even for the vacuum section. Some of the vacuums don't have great suction but I think they just need to be cleared out from the heavy use. I don't know why they put the bag on your back wiper but I prefer to not use it as my house has trees around my driveway and the spiders like to hang out in the wiper too. But when I ask to not put it it's not a problem. Overall staff are decent dont really speak much. I've been a member for over a year and so far I have no plans on changing that. Update: the young man who sprays your car down before you go in is always on his airpods and seems annoyed when you don't want a bag on your windshield. Never speaks or smiles. Feels like you're bothering him. Not very welcoming. Still it's not a problem but you're in customer service, you should definitely have a better demeanor. And instead of watching a customer who doesn't know how the new vacuums work and watching her with your girlfriend in the parking lot you should use your customer service and go assist the customer instead of laughing and talking about her. Very rude and inconsiderate.
Tiffany Johnson
★★★★★
a year ago
I’ve been a member since they first opened on Anderson st in Suisun. I have never had a problem. The staff has always been personable, professional, and helpful. When my membership needed to be renewed they let me proceed even though I couldn’t renew in the spot because I didn’t have my cc on me. I came there because of the location I stay there because of the service and staff. If the younger staff members at top tier! I appreciate them all, and look forward to my daily visits. Once i even had a rental and was allowed to bring it through, in preparation for its return, on my membership!
desi torres
★★★★★
a year ago
Employees are friendly and accommodating. Your car wash is one of the best places to go. It cleans and wash cars thoroughly. It has everything vacuums, a machine for cleaning rugs for cars and this is all free. The monthly cost is so cheap and affordable.
Red DragonX87 (Monkey)
★
☆☆☆☆
3 years ago
This is my first and last time I go here my door bottom trim came off my car and I called to let them know and the maniger said due to my car being old and bien in a previous accident in the front bumper that had nothing to do with the car wash, they blamed it on my car being old and damged I have always been to the Six Flags car wash in Fairfield since I own the car and this has never happened there and it happens specifically on this car wash you can clearly see in the pictures what type of damage was done to the car I don't see no vinyl or Magnus holding the metal trim
Lisa James
★★★★★
a year ago
I just got a membership here and I'm so happy I did! Getting in and out is so easy and convenient. I love that I can pull up right after the wash and vacuum my car. I can use the other machine for my floor mats, too. The whole lot is very clean and spacious.
Randy Subaba
★★★★★
a year ago
Everything is available here at Zip Thru to get your car washed, self-serve vacuums, automatic floor mat cleaning machines, etc. They also provide sponges and towels for your car, if needed. I enjoy the monthly membership which allows unlimited car washes. If you like your car to look great at all times, it's a great deal. I would recommend them to everyone.. 5 stars!!
Michael Franco (Franco)
★★★★★
a year ago
They do wonderful service. They have powerful a suction vacuums which is always important for me. The location of the car wash it’s perfect because either when I leave house or on the way to the house I can get a car wash. I always appreciate it when they give me a package towelette to wipe down my dash. When it’s raining or sunny, they’re open.
April B
★
☆☆☆☆
11 months ago
If you bring any issues about your car being damaged in this car wash to their attention, they will send you in circles with no solution. On more than one occasion I was told to bring my car back to let a manager see the exact same thing they had me send pictures of. Every single time they would schedule a date and time to meet with management, they would never show up and would act like they had no idea what you were talking about . They claim the management is always too busy to handle any of these issues . The “ management” as well as the customer service is extremely unprofessional and rude. They will waste your time and then make up lies about your car having a history of “ defective paint”. They could’ve just said from the beginning that they had no intentions of correcting the damage caused by their car wash. This business has been posted in local Facebook groups with several other people complaining about the same issues, windshield wipers being ripped off and paint being blasted off of their vehicle after going through the car wash. They take absolutely no responsibility for anything. Extremely rude people working here. They do not appreciate or care about maintaining relationships with long time paying customers. I do not recommend this car wash to any other location due to my vehicle being damaged and poor customer service. Just wait for their lying response claiming they are perfect and never have any issues with their car wash.
Theresia Nowland
★★★★★
a year ago
Absolutely the best car wash in town! The staff is always friendly, and they get the job done so fast without sacrificing quality. My car always comes out looking spotless, and the service is consistently top-notch. Highly recommend!
Cheri Andre
★★★★★
Edited 9 months ago
Great neighborhood self-service carwash. Only thing I don't like is that the vacuums stop working periodically while you're vacuuming your car. They eventually start back up but it's a little annoying. All in all it's a good carwash spot and I will continue to be a loyal customer
Trudy Anderson
★★★★
☆
5 months ago
I really like this car wash. Most don't clean my back window well. The price is good, too.
Gio Sandoval
★★
☆☆☆
2 years ago
I traded this place for 7 flags because they stopped the heat dry there and my car had spots....well this place leaves them too. Their air dryer doesn't get the back very well and leaves water marks. The carwash doesn't clean my rims very well either. I don't need a reply from the owners either. Just fix it before my free month is over so that I don't have to discontinue my subscription, I'd appreciate it.
Elayna Marie
★★★★★
a year ago
I absolutely love this car wash for its convenience and value! The monthly membership is worth every penny, giving me unlimited access whenever I need a wash. It’s not just a basic car wash—they provide vacuum cleaners, air compressors, towels, and more, making it easy to detail the inside of my car as well. What I appreciate most is that it’s not too busy during the times I visit, so I never feel rushed or like I’m inconveniencing others when using the vacuums. There’s plenty of space for everyone. The staff are always friendly and accommodating, even when I’ve needed assistance over the phone. Highly recommend this place for anyone looking for a hassle-free, high-quality car wash experience
Kathy M
★★★
☆☆
a year ago
This is the 3rd review I have left for this car wash. I know they must have read at least one of my reviews because I’ve noticed that some things have changed! So here I go again. 1st the dry roll at that rolls over the hood always lifts before it drys a large part of the hood of my car. 2nd the back is never dried, you should put 2 Lg blowers on each side to dry the back bumper area. 3rd is having to leave my car and belongings to go get towels to dry off my car is very annoying! I was told by management before that they were going to be putting towels at each station, but that never happened!!
Michael Alcantara
★★★★★
a year ago
Best customer service ever using the phone to add additional cars! Also, when adding our first car, the person at the location was really helpful and quick. I never imagined I would buy the top of the line package including the waxing, but I am really pleased. I love washing my own car and detailing it, but I do not need to detail after using this facility. Also access for vacuuming after the run through is so easy. I love this place and will add two more cars!
Raquel Escobosa
★
☆☆☆☆
3 months ago
This place damaged my vehicle threw away the piece to my car in the trash and called the police on me for trying to get their information to file a claim with my insurance never come to this car wash. I do not recommend to anyone. It is a horrible establishment and the owner is a liar and a cheat 0 stars horrible! FYI the response is more lies save your money read the reviews of this place on yelp The police told your employees it was a waste of time being there this place wastes tax dollars and profiles their customers
Ianmae Masiglat
★
☆☆☆☆
Edited 5 months ago
They are ridiculous people. Casher has no professionalism handling situation with the customer, she should not let her voice up while talking to a customer. I do have a membership and went to the window to update my payment because my card on file was expired so i need to update. The lady cashier say's is the car is under my membership? and told her that i need to update my card on file. All she says with her high pitch voice, "Your membership is expired".. and told her what do you mean expired? She continued and saying you need register again!!! So meaning i need to start the process?!!!! Never again to go back this place, anyways, i registered my 2 cars under them, all we got during cleaning is water. no soap!! Gesh practise the right way handing business!! What kind of system you guys have!!? Zip Thru Express Car Wash - Free Wash - ask Attendant (Owner) 14 hours ago We do not see any membership with our Suisun’s City location. We are not able to update the card on file, since there is no membership. I am not sure why you felt that there is an account with us. There is no way we can update the card on file when there is no membership. We see that you wash your vehicle every time by paying for single washes. My response: Kindly don't deny that i do have an account.. see attached photo of my receipt that was automatic deduction on my account for my two cars for car washed. Aren't you guys be glad that customers will continue doing business? If i were you do re orientation with your staffs how to handle scenario with customers and include yourself!!!
Angela J
★★
☆☆☆
2 months ago
First time, last time. The attendant was courteous, the price was right and the process was quick. I got the $16 service and realized too late that this place uses thick heavy strips to clean the car. The entire process seemed to take less than a minute and I don’t think I received all the features that were supposed to be included. After drying, the entire back end of my SUV looked like it had been washed with dirty water. (I posted a photo showing the “bad streaking after drying) in the gallery). I had to re-wash my car when I got home. This franchise has multiple locations but I will not use any of them again.
Pastor Dre
★★★★★
a year ago
Hello there fam. If you’re looking for a good place to wash your car that has a vacuum cleaner rug cleaner and a nice car wash. This is the place to be. It’s well worth the money. They even have accessible trash cans throughout the whole car wash. The atmosphere is great. I highly recommend it. If you stop by, let them know Pastor Dre sent you.
