Wash N' Roll Car Wash - Phenix City

Delaine White

★★★★★

5 months ago

Honestly... Soo helpful today👌 Zero attitude and so understanding. Actually listened and everything was accomplished 😁

Shaniqua Bailey

★★★★★

2 years ago

The best car wash I’ve been to. Vacuums work perfect. Rags and cleaning solution is offered at no charge to clean the inside of car. Staff is very friendly and helpful. McKenzie was amazing and very sweet. I will most def be returning back to this car wash. Great customer service!!!

Hope Wilson

★☆☆☆☆

a year ago

Fairly new place in the area. Thought I'd try it. Wasn't expecting miracles but wash was $25 and don't feel it's very clean and big thing vacuums were either blocked off, broken, or falling apart. I definitely will not return

Natalie Rodriguez

★☆☆☆☆

Edited a year ago

UPDATE: As of 9/17/24 No one has called me or refunded my funds taken out by tricky and deceit by Rock and Roll Car Wash! Thank God for SOFI! I was refunded the $43.00 that was taken out of my banking account. Notice the renewal charge of $43, which represents the highest car wash to select of all the washes available. I truly believe either right away or many years in between, God's Justice will be done. I am always grateful for the lessons learned from injustices. Thank you SOFI and most of all GOD and my Guardian Angel given to me from GOD! DON'T COME HERE. THE NAME IS ROCK AND ROLL CAR Wash Used to be Phenix City wash. I wrote the lower part and as for the employees, were that day, excellent. I was quoted $25 a month with free 30-days I took that as 1 month free and one month as $25 ($73) not even $50. Why? They have now charged me for both months. There is no one to speak to, to get help. I called customer service. Two women played GAMES, and LIED! REFUSED TO ALLOW ME TO SPEAK TO ANYONE. Lie one: was told the 25 was a fee for the 30-day fee. NO, NO, N0! You can't give a price of $25 and then use the word free for 30 days. Place a one-time fee after the $25 on the deal. The two girls would not pass the call to anyone else. I called back the same girls with the same games. I was told to write to a PO box# and request help. This company has 50 cars washed in Tennessee, Alabama, and so on. They said the OWNER was the only PERSON in the building. "AND HE DOESN'T SPEAK TO CUSTOMERS." I was told this for more than one hour. I even said, to keep the 25, but refund the funds taken out TODAY No one loses and I will be a happy person. No, they double down! I pray they will Refund my charges for this month and if they do, I will delete this all in regards to this company. BUT the employees were very nice and hard-working employees in this location. [ I had to correct some spelling and wording. 10/07/2024. Below was my experience before the crazy charges. Also, the kindness of the staff was mentioned just above this correction. Not at the Corporate Offices.] To my shame, it has been a while since my car has been washed. I asked questions about the effectiveness ess of getting the whole car washed. The young lady was honest and found a solution to my car wash with 100% satisfaction. I received the unlimited car package deal. So I went through more than once and I left with a clean car and a "no excuses" deal to keep her clean and not go broke doing so.😊 Thanks to the three staff. VERY GREAT RESULTS, WITHOUT A CROWD OF PEOPLE TO WAIT ON!!

QueenB2018

★☆☆☆☆

a year ago

Should've looked at the reviews first!! If I could give minuses, I gladly would!! I decided to give them a try on 8/23/24. The prebrush done was VERY basic....couldn't even tell it was done. And the joke of a car wash had me looking around, thinking I was being punked! My windshield was so cloudy that it was difficult to see to drive around to the vacuum section. I didn't bother touching the unlabeled spray bottles. Their towels are on the flimsy, thin side. I started wiping down my car as usual & realized that bugs were EVERYWHERE!! On the towel, I was using to try to clear the gunk off my windshield!! In my grille!! I showed the prebrush guy. He told another guy, who told me, and I quote: "You can run it through again. If it doesn't come clean then, then there's nothing we can do." I called my bank IMMEDIATELY & started taking pictures. That's when I noticed that my tires were DRY....as if no wash had been done!! REALLY??!! By now, the young lady who sold me the unlimited package comes over while I'm still talking to my bank. She tells me, "Bugs are difficult to come off, so you can run your car through 2 or 3 more times if necessary." I told her, "I wash and detail my car every day at Snappy's up the street, and I've never had an issue with my car looking like this. My car doesn't even look like it's been washed. This is a 2024 that yall managed to make look like garbage. Besides, your sign says yall not responsible for whatever happens. How do I know if I keep running my car through this place that it won't jack up my paint job? Nah, I'm good." I didn't even bother with those things they call vacuums. I went right up the street back to Snappy's!! I showed them WashnRoll's "idea" of clean. Call WashnRoll's customer support. She apologized for the bad service. But said that there are no refunds since my car was "washed" and that I could still have unlimited use for the month. 🤣😂🤣😂

hallie annelien

★☆☆☆☆

a year ago

personally would not recommend. I got a flyer in the mail for a free car wash so I figured I would give it a try and now I see why it was free. The car wash was a basic car wash no complaints about that I guess but what was a dealbreaker for me was the fact that there was only 10 vacuums and maybe eight of them worked somewhat I couldn’t really even vacuum my floors with their vacuums cause they sucked so bad. And then they had floor mat cleaners but they weren’t even on and working so you couldn’t clean your floor mats either it was just a waste of my time honestly.

Melvin Henry

★☆☆☆☆

a year ago

The young lady with the dreads is very rude and disrespectful. I asked her a simple question about using cash instead of my card and she got really smart at the mouth with me. I tried to find the corporate number to talk to someone about my experience but there's no phone number listed for them. I wouldn't recommend this place to anyone, not even to wash my riding mower if it needed it. That young lady is not only rude, disrespectful, but it's also lazy as hell.

Lavern James

★☆☆☆☆

10 months ago

I pay a monthly fee automatically and everytime I go they have cones up and Noone is allowed to wash. And barely any soap on the car when we are allowed in. I will be canceling my service. 👎🏼😡

Terri Weber

★☆☆☆☆

a year ago

On February 3rd 2024 I went to this car wash before leaving to Ft.Bragg NC. I was told by a young guy that for 10.00 I can have unlimited washes for the month. After a couple of mths, I realized that I was being charged 19.95 on the 3rd of March, April and May. I contacted customer service and I explained to the lady that I was not informed of being charged these charges every month if I did not come in and stop it. The lady told me that I was not going to be refunded back a total of 59.95 because their rules don't allow that even though their employees apparently are not being trained properly or the young man just didn't want to inform me of what was going to happen the following months. I have not even been back there since February so why would I continue to pay 19.95? They are stealing customers money and I don't think it's right

Nikki Lynn

★★★★★

5 months ago

Great car wash and vacuum only $15 for a suv

kristye11

★☆☆☆☆

a year ago

I've been here twice and both times the blonde hair guy was so nasty and rude. When I say I just want a one time wash, that is what I mean. I had a free wash one time and I did not want a membership. He was rude that time as well. No issues with anyone else. The washer itself was fine but the guy at the Paystation was nasty mannered. If you don't purchase a membership with them he will be rude and nasty to you even if you are still buying a one time wash. This was my experience. I can't speak for anyone else but I won't be back because of the rudeness. It gave me anxiety after I drove off to go through the wash. I was upset.

Cassandra6 “His Vessel 4 Life” Lindsey

★★★★★

4 months ago

Keontae gave amazing service. Very friendly and nice. Best service from any of the previous attendants.

Brittney Phillips

★☆☆☆☆

5 months ago

Manager . Was very dirty , it was uncalled for , for what he did ! Managers are suppose too be , a role model for that location ! Got all up in our faces ! No wonder this location has a little over a 2 star rating. Insurance hasn’t fixed my car yet . So he looked down on me , for what my car looked like ! And that shouldn’t be the case ! Promote , someone else that actually wonts the job and is gonna be an excellent role model for the business ! What he did , is not what managers are suppose too do ! He actually scared my children ! And I will be posting on all my social medias ! Thanks ! Hopefully someone will take care of this problem.

Keiundra Smith

★☆☆☆☆

2 months ago

Poor service tried to accuse me of sticker swapping! Perfect example of want our money but don’t want us there! Upgrade your systems so you can know which sticker go to the correct vehicle! I will be posting on TikTok I will make an example out of this car wash!!! Cancel my membership!!!

RJ Smith

★★☆☆☆

5 months ago

I paid $25 for the top service. After I went through, my truck was still very dirty so I got in line to speak to the young man about it. He was rude and demanded I get out of the line even though there was no line behind me..it was in fact raining..though he had the authority to simply usher me back through a second time (I did just drop $25 on a wash and wax)...he made me leave the line to go to the office to speak to his manager..who seemed dumbfounded and annoyed that he didn't have the sense to just handle it by running me through again. Hire better people or lose customers! That was definitely not good business.

Paula Jordan

★☆☆☆☆

2 weeks ago

Beware after canceling your membership they wait a couple months and will start charging your card again. Customer service isn't worth calling. They claim to cancel again. They won't refund the money they took out of your account without authorization! They won't be in business long doing things like that.

Jamie Gregory

★★★★★

Edited 6 months ago

Absolutely the best customer service that I've had in a longgg time. The price was affordable and the car wash was what I needed to clean my dirty car. But this place took it further. Chris, the gentlemen who washed the cars, came around to check on everyone while we vacuumed our cars. He even grabbed my car mats and pressure washed them!! Just a kind person who, it appears, loves providing a top notch service to others. The lady attendant was very friendly also. This will definitely be my go to car wash, from now own. I'm loving the new management. Keep up the great work...