Valvoline Instant Oil Change

Angela Hudson

★★★★★

a year ago

5 stars is all I can give or i would give them a 10! The guys were super nice and made my quick oil change fun. They were very professional. I will be back! You can tell they love their customers and care.

Judy Paschall

★★★★★

Edited 5 months ago

Extremely attentive, Professional, and fast Service! I will Definitely be a repeat customer!

Sunnie -Soleil- Parker

★★★★★

6 months ago

Andre and Jamal were excellent and expedient! Friendly fellas that id be happy to have help me again

Maxwell Wallen

★★★★★

7 months ago

Great service! Always fast and friendly.

Cas Choate

★★★★★

7 months ago

Every time I go there the people working there are so nice and helpful. I’ve been to other Valvolines in NWA and this one has always given the quickest service. Yall should give your technicians a raise since I doubt the company pays them what they deserve.

Dave L

★☆☆☆☆

7 months ago

I want to express how completely dissatisfied I am with this location, of Valvoline instant oil change! Recently I visited the Springdale Arkansas location again. I have been there in the past. When doing my oil change play topped off my radiator fluid in my washer fluid. Unfortunately they put them in the opposite places that they should have. I found this out when it started raining and I used my windshield wiper fluid to clean my windshield. The radiator fluid sprayed over my windshield and I can barely see to even get over to the side of the road. The unfortunate thing is that I gave Valvoline the opportunity to fix the problem and they refused. Worse than that is that they denied that it happened. They said they watched video of the service and could assure me I was mistaken. Customer service is everything. I will not return to this location and I highly encourage anybody who reads this to choose a different company to get their service. This is very rare for me to leave a review good or bad. I'm that completely unsatisfied with their customer service. Stay away from them if you can!

William Perea

★★★★★

a year ago

I honestly love their service here! I’ve been coming here for past 3-5 oil changes and they’ve always were very kind and worked in a timely manner!

Gee degracia

★★★★★

3 months ago

Always breaks it down on what services would be needed and respectful! They always do good to me! Thanks guys!

Kyle Cruikshank

★★★★★

7 months ago

As I pulled up to the bay Jamal was friendly and helpful. He let me know what services were due or services that were coming due. I had a wonderful experience. I’m thankful for such an upbeat & positive experience. Jamal was great!!

Stacy Scher

★★★★★

8 months ago

The young men where nice and polite from the moment they directed me into the bay. The young man was thorough and polite explaining all my opinions to choose plus all the added things and fluid checks. They didn't realize the oil filter for my car was out of stock. He politely explained that and one would be there quickly and was apologetic. Overall very nice polite young Man. You don't see that often anymore.

Chris Patterson

★★★★★

a year ago

Hugo was very respectful and knowledgeable. I drove from Rogers to Hugo because he takes such good care of his customers. If you need anything done Hugo is the best!

Laura Chrest

★★★★☆

5 months ago

I asked for my tire pressure to be checked but they forgot. Although I really enjoyed my time there. Jamal was great.

Keisha Burnett

★★★★☆

2 weeks ago

Great service and explained how I can get more discounts in the future!

Lauren Larios

★★★★★

7 months ago

Stopped by today for an oil change and Jamal was the greatest help! He walked me through maintenance services to pay attention to in the near future and overall just displayed such a pleasant and upbeat personality. Not to mention how fast the oil change was! He made this Valvoline my new go-to spot. Thank you!

Dustin Honeysuckle

★☆☆☆☆

10 months ago

Been going to this location for years. Even when this was a Pennzoil location long before valvoline took over. Twice now they have cover my truck under neath in oil and have not cleaned it up even after having them do this once before in the past and I specifically asked them to please clean up the mess. They even have a note in the system to make sure it doesn’t happen again. Well it did. And I have got the run around with customer support and the manager Hugo. I asked for a refund and they send me a coupon through my email. Very disappointing. Strongly recommend to use anyone else but this company. Terrible customer service. They don’t make it right. I asked they clean up any mess and they said yes sir. They did not do anything they said. The store manager didn’t even apologize truly. Said they would use this as an example/ training exercise!! Are you serious!?! Absolutely pathetic!!! Spent hour or so pressure washing off. Pics show the oil in the water .

Jodi Brown

★★★★★

2 weeks ago

I went to Valvoline with a work van. The workers were so nice and helpful. When I didn’t know where things were on the van, they knew. They weren’t pushy about buying other services. I recommend them to anyone.

Sandra Vargas

★★★★★

2 months ago

Excellent service from the Valvoline oil change technicians! Shout out to Andres, Miguel, and Juan! The team was professional, efficient, and very knowledgeable. They took the time to explain everything clearly and made the entire experience smooth and stress-free. I truly appreciated their great attitude and attention to detail. Highly recommend! 15/10 service!!