Tommy's Express® Car Wash

Rylie Pond

★★★★★

a year ago

I had an amazing experience at Tommy’s Car Wash! The service was quick and efficient, and my car has never looked better. A special shoutout to Chance Hedges at the window, who was incredibly helpful and made the whole process easy and enjoyable. Highly recommend this place for anyone looking for a top-notch car wash!

Ryan

★★★★☆

a year ago

The facility and branding are well maintained. The customers who utilize the app or monthly unlimited wash plans seem prioritized over single wash customers. The gentleman who conducted the transaction was mono toned and that was heightened when I declined an offering he pitched (I think it was a monthly wash plan). I rounded the corner and entered the wash where I was met by another employee who seemed disengaged and motioned a few things with no eye contact. The infrastructure and equipment are fantastic, they look well serviced with minimal corrosion. Our vehicle was cleaned and dried to our standards. The free vacuums are optional and are a nice perk. If the employees showed more interest in the consumer it would encourage me to come back more often. But I suppose I am of a generation that still values positive employee engagement.

Clint Heiser

★★★★☆

a month ago

Not too bad. If only they would slow the pass thru down to better clean the front and rear.

Lily grace

★★★★★

a year ago

I had an absolutely wonderful experience at Tommy's Express Car Wash! The service was top-notch, and my car has never looked better. I have to give a special shout-out to Chance Hedges and Perrier, who were truly amazing employees. They were incredibly friendly, attentive, and went above and beyond to ensure that I was completely satisfied with my visit. Their professionalism and dedication to customer service made my day, and I can't recommend Tommy's Express Car Wash enough! August was not present during my most recent visit (about twenty minutes ago) but he too is a great employee, management give these boys a raise!!!!

Rory Francisco

★★★☆☆

6 months ago

Tommy's is my favorite car wash chain in Richmond, but there were a couple of things at this location today that annoyed me. First of all, Tommy's is now cashless, even if you have exact change. I had a credit card with me so this was not a huge deal but still a little inconvenient. Also, I arrived at about 7:50 PM, 10 minutes before closing, and by the time I vacuumed and wanted to use the mat wash machine it was exactly 8:01. The attendant had already locked up the mat washing machines and just said "sorry we're closed". Aside from these inconveniences, this is still my go-to car wash but I wish they would accept cash and wait until all customers are gone to lock up the machines!

Chelsea M

★★★☆☆

7 months ago

First, the positives: the staff here are friendly, the location and ease of use are very convenient, and I appreciate the low cost of the monthly membership which allows me to drive right up, have my license plate scanned, and go right through the wash with (typically) no wait. Sadly, the positives will likely not be enough to keep me coming back. First and foremost, the wash doesn’t really get my vehicle very clean, even when it’s not super dirty. There are ALWAYS bugs left on the front (some residue is to be expected because of how many there are here, but it seems that there are still a lot left after the wash), there is still dirt in random areas on the body panels, and back windshield doesn’t get very clean at all - though my 4Runner does have a rear spoiler that impedes cleaning back there, so I won’t hold that too much against them. I would be tempted to just go right back through the wash again to see if that would help, but I have a problem: the wash has damaged my license plate and now catches on it every time, pulling it forward and bending it more. My license plate is relatively new (2.5 yrs), didn’t have any prior damage, and is in a very low-profile silicone license plate frame. I guess one of the washing strips on the rotating washers caught on it and bent it forward (out from the front of the vehicle). I bent it back into place after the wash, but it still sticks out some on that side. I hoped it was a one-time thing, but it happened again today when I brought my truck through for the first time since the initial incident. I’m worried it will cause damage to the front bumper if it keeps happening, so I may just need to cancel my membership. I have had misgivings from the beginning about the potential damage to my vehicle from this contact car wash, but I loved the convenience and used it relatively sparingly. However, the recent experiences I’ve had have unfortunately made the wash too risky, and I don’t think I’m willing to see what else might happen. I feel like ultimately there would be less potential for damage and my vehicle would get a better clean (water/soap better able to reach non-flat areas of the vehicle, like the grille, under rear spoiler, etc.) if it was a touchless wash. Tl;dr: convenient, friendly staff, damaged my license plate multiple times, wish it was touchless

Jeremy Kane

★★★☆☆

3 years ago

Been here 3 times, and I've been underwhelmed by the quality of the wash 2 of those times. The photos show dirt that wasn't there before the wash, which leads me to believe the brushes were dirty. It's okay, just not great. For much less, I can get a brushless car wash that does an equally okay job.

Mickey Mahieu

★☆☆☆☆

6 months ago

Paid for the ultimate wash and my truck never got clean.

Ken Jordan

★★☆☆☆

a year ago

Nice people, convenient but the wash is simply subpar and a waste of money. I’ve given the wash a chance - probably 8-10 times with multiple cars since this location opened and it just isn’t good enough. A few times I circled back around to go through a second time. Still not good enough. - wheels never get clean even if you get the ultimate or works (triple? Come on now) - the dryers are simply terrible or not long enough. I always have to bring towels and dry by hand. - it simply does a poor job getting bugs or dirt off. And so I end up pulling around to the vacs and spending another 10-15 minutes between drying and wipes spots that weren’t clean. Pointless. Pics are of my wheels immediately after the ultimate wash are below. And I even sprayed wheel cleaner on just prior.

Jamie

★★★★★

6 months ago

I've been to a lot of car washes, but Tommy's Express Car Wash is in a class of its own. It's incredibly fast, so I'm in and out in no time, but they never sacrifice quality for speed. My car comes out sparkling clean every time, from the wheels to the roof. The equipment is top-notch, and the staff is always friendly and efficient. If you want a quick and thorough wash that leaves your car looking its best, Tommy's Express is the place to go. You won't be disappointed!

Average Joe

★★★★☆

2 years ago

Not sure how I feel about Tommy's. I want to initially compare it to flagstop. But I believe Flagstop offers a much better value on the subscription. We got an $18 Car Wash and it was okay. The kind of bummer thing about it is is they don't bring you, or give you, any towels to dry the car with although they're blow dryers do a pretty good job there. The quality of the wash is pretty much on par with other drive-through car washes. They did have a pretty nice mat cleaner there that actually used water much like the one at flagstop. The monthly subscription is $35 compared to $22 I believe at Flagstop.

Monica M

★★★★★

3 years ago

This place is great for full car cleaning. The free mats wash and free vacuum are why I keep coming back. Like most drive through places, there are still some streaks and water marks after going through if you do not wipe down your car after. The mat washer really works well. Wish I took a before and after photo since I just had some mud on my mats and they got it off with one pass in the auto cleaner.

Nicholas Richey

★★☆☆☆

5 months ago

Below average quality compared to other chain quick car wash style drive through options in my normal area. Fair job at cleaning mild road dirt at best, did not clean all of the easy accessible panels. Does not apply tire shine upon exit like certain washes do a courtesy (rollers at the exit). Vacuum area has an additional charge for rags/towels that are included free at my normal places (lousy busines practice). Will not use Tommy's again, they seem to offer very little to nothing especially at the base $10 price.

ronald wright

★☆☆☆☆

2 weeks ago

Worst car wash ever!!! Do not take your car through this location as my vehicle got damaged and they won’t do nothing about it! After admitting they were at fault. Mrs. Jones is very unprofessional after stringing me along for weeks.

Ursula G.

★★★☆☆

2 months ago

I visited here for the first time and compared to Flagstop, I won't be visiting again. My car wasn't thoroughly cleaned after the wash. I still had bird poop and the front of my car still had bugs and dirt by the grill. There's no free window wash or anything besides the vacuum. At Flagstop they give you free rags and window cleaner. You can pay for these items, but I didn't feel like doing so after the wash I already paid for. The employees were friendly, but I won't be returning.

Jacolby Washington

★★★☆☆

2 months ago

Mat cleaner says it would dry the mat as well. Didn't learn until after using it that the drying part was not functional, now I had to carry a wet mat around in my trunk. Decent wash and they did have a promo for a month membership that was the same cost as the wash.

james Nichols

★★★★★

7 months ago

I enjoy going to the car wash all the time because the people are there great because it’s like family people that work at the location on the art Ash Boulevard everybody knows Mr. James because that’s what’s on the front of my Bo Bo. Everybody knows me when I come in. They’re always kind and generous and I’ve been Tommy’s car wash since they open up.