Flagstop Car Wash

badmofo

★★★☆☆

3 months ago

So getting only three stars fue to the reason I ended up getting the amazing customer service I got at 530 in afternoon so I went to the location in Chester off rt 10 well the pressure is so low and brush so soft. I truly know my truck looked worse then when I started. so I went to the office and was greeted by a young man by the name Tishawn .. I stated what the problem was .. He walked back to the bay with me and looked at My truck and seen the soft brush and he himself checked the pressure in all bays then !! He came back and proceeded to use the remote to make sure the water stayed on the entire time it took me to clean my truck the way it should be and my truck is white lol !!!! Then he came back with a pack with other cleaning stuff and air freshener in it and gave it to me .. He then proceeded to apologize for the issue and said he would let his manager know the problems I faced. !!! Never have I had a young man take such drive and purpose in his job to make 100% Sure I was happy at his age I am glad to say they have amazing employees at this location!!!!

Dylan Roberts

★★★★★

a month ago

I came to the Flagstop expecting it to be closed but it wasn’t. Wyatt came to assist me and explained the wash to a T. Emphasized on safety protocol (I was new to the self-direct wash) what a great experience!

Kristin Williams

★★★★★

Edited 2 weeks ago

This is the best subscription wash service in RVA! Multiple locations some 24 hrs. The location on 2500 W Hundred Rd that uses the machine to 360 the car is my favorite. They provide outstanding customer service! Wyatt W. Is amazing, super friend and attentive!

Leslie Blacka

★★★★★

a month ago

I had just signed my dad up for an account and I had added an extra letter onto his license plate number. Wyatt helped get it corrected and helped connect my dad’s credit card information to his membership because that didn’t sync when I opened the account for him. Great customer service for my dad’s first time using this company.

Tre J

★★★★★

a month ago

Had a great experience at this flagstop today with Wyatt W. Even though it cold and rainy outside he was still very nice and inviting. He even helped me with the vacuum coin after I couldn’t get it to work. Thanks to him and I appreciate it.

Victoria Childress

★★★★★

a month ago

Flagstop offers a superior car wash to other chains in the Richmond area. I'm always happy with the results! Jessica S. assisted me today and was very friendly and professional.

Glenn Wise

★★★★★

2 weeks ago

Wyatt was superb. He helped me have a very fluent and easy wash. Great employee. Couldn’t be happier. Would return.

Karvell Ford

★★★★★

a week ago

Wyatt was great and very helpful. Met me at entry to help assist me with my wash. Very attentive, making sure everything wash good while going through the wash.

Candi

★★★★★

a month ago

Wyatt has the absolute best personality! It was very helpful in getting me started with my membership and explaining all the details to me if you go to Flagstaff car wash in Chester and Wyatt is available make sure you tell him hello he’s a great addition to the company

Latoya Spence

★★★★★

3 weeks ago

Wyatt W. was fantastic. Very knowledgeable, professional, and easy to work with. He explained everything clearly and made the process seamless. Truly appreciate his support and the high level of service he provided.

joe lane

★★★★★

3 weeks ago

Wyatt was great. He helped me start a new membership as I do. Uber and I was coming every day since it’s been snowing and he showed me how much I will be saving just by having a monthly membership. Thank you so much. I will recommend coming to this place anytime.

Jas Rodriguez

★★★★★

3 weeks ago

First of all… why y’all got Wyatt out here in the cold like he’s part of the wash cycle at the self-serve 24/7 car wash?! 😂 That little baby is ALWAYS out there greeting folks with a smile. Half the time I’ve already scanned my QR code and I’m in the queue, and here he comes anyway making sure everything is running smooth like he personally owns the place. Give that man a heated vest or a promotion! lol Some jokes aside … Outside of Wyatt’s top-tier customer service, I absolutely love Flagstop. I’ve had a membership since memberships became a thing. All my vehicles have been white, so you KNOW I’m particular. Especially during these snowy, slushy winters when the roads are disrespectful! But Flagstop keeps my car looking fresh every time. Thanks Flagstop… and somebody bring Wyatt some hot cocoa! ☕😂

Richard Dorta

★★★★★

2 months ago

I had an outstanding experience at the Flagstop Carwash on West Hundred Road in Chester thanks to Tishawn and Chris. From the moment I arrived, they were friendly, professional, and went above and beyond to make sure my car was spotless. Their attention to detail and positive attitude really stood out — it’s clear they take pride in their work and care about their customers. Tishawn made sure every step of the process was smooth, and Chris double-checked the finishing touches so my car looked brand new. It’s rare to find such great teamwork and customer service these days, but these two set the bar high. If you’re looking for a carwash where you’ll be treated with respect and leave with a sparkling clean vehicle, I highly recommend stopping by and asking for Tishawn and Chris. They truly made my day!

shakeem sellers

★★★★★

3 weeks ago

Great experience from start to finish. Watt W. was very professional, helpful, and friendly. He explained everything clearly, answered my questions, and made the whole process easy and stress-free. Customer service was top tier and I really appreciated his positive attitude. I’d definitely recommend this place and will be back again.

Taylor D

★★★★★

a month ago

Wyatt was excellent. He had a smile and a pleasant attitude. I will be returning to this location. The wash here I feel is more efficient and doesn’t seem rushed at all. I also prefer this location because you do have to put your tires into a system that pushes the car along. Park and enjoy the wash! The only downside is that you have to pay for the vacuum.

Samantha Woodruff

★★★★★

a month ago

I had an outstanding experience at Flagstop Car Wash thanks to Jessica Stevens, whose customer service truly went above and beyond. From the moment I pulled in, Jessica greeted me with a warm, genuine attitude that immediately made the visit feel easy and welcoming. She took the time to walk me through the different wash options, helped me choose the one that best fit what my car needed, and made sure I understood exactly what I was getting. Her professionalism stood out, but so did her kindness — she treated me like more than just another customer in line. What impressed me most was Jessica’s attention to detail. She didn’t just point me toward the wash; she made sure everything was set up correctly, checked that my vehicle was aligned properly, and ensured I felt comfortable with the process. It’s rare to find someone who brings this level of care and pride to their work, especially in a fast‑paced environment. Thanks to Jessica, my visit was smooth, quick, and genuinely enjoyable. Employees like her make a huge difference in the customer experience, and Flagstop is lucky to have someone who represents the company with such positivity and professionalism. I wouldn't typically get a membership for car washes, but I couldn't pass one up after the visit I had. So, I will be signing up and ONLY going to flagstop for now on. Highly recommend visiting this location — and if Jessica is there, you’re in great hands.

Reyner Cirino

★★★★★

3 weeks ago

I recently had the pleasure of being assisted by Wyatt, and I couldn’t be more impressed with the level of service I received. From start to finish, Wyatt was attentive, knowledgeable, and genuinely dedicated to helping me resolve my issue. He took the time to listen carefully, answer all my questions, and make sure everything was handled correctly. What stood out the most was Wyatt’s professionalism and friendly attitude—he truly went above and beyond to ensure I had a positive experience. It’s rare to find customer service this thoughtful and efficient! I’m extremely satisfied with the outcome and grateful for Wyatt’s help. Highly recommend his customer service to anyone looking for someone who truly cares about their customers.