Google Reviews
Joseph Uhrich
★★
☆☆☆
Edited 8 months ago
I paid 20 for the works and it did nothing to remove the bugs. The attendant said if not I could go through again. The treatment failed to remove the bugs. I drove around again and the manager looked and saw all the bugs remaining and approved the second $20 wash. Seriously. It failed AGAIN. But thanks to the free holiday rags and and cleaning cloths I used to clean the bugs, I have a clean car. They were really stuck on and I pretreated with a bug tar remover before I drove through. Nevertheless. Tommy's failed the bug test. Big time. Photos after SECOND wash. Look close.
Osvaldo Vera
★★★★★
5 months ago
I got the $20 package deal and it got all the dirt and old rain stains off my car but the only down side is that there was still a few water marks when I was finished I wish they would supply microfiber towels by vacuums or an air pressure machine but overall will come back
Anthony N Smeraldo
★★★★★
2 months ago
This location really cares about its customers. All the vacuums work, the place is kept clean and they are always cleaning the car wash.
platinumwayz
★★★★★
5 months ago
Only car wash that can fit my Jeep Gladiator with wide wheels! Need one in Joliet IL and Kankakee
Justin Niersbach
★★★★★
a month ago
The staff and management was great. I have a larger pickup truck and they were able to accommodate me. Not many in the area that can do real trucks.
Stacy Helfand
★
☆☆☆☆
6 months ago
I’m literally leaving right now. Talked me into the $20 car wash because “that’s what will get the bugs off” … Not only didn’t get the bugs off. It didn’t get off one other thing on my car. I’m literally sitting at the vacuums, scrubbing and cleaning my car still. Vacuums also suck. No power whatsoever. Last time I come here.
Bryce Sears
★★★★★
a month ago
Only place around that I was able to fit my Dually truck, the employee who was helping to load me onto the track was very helpful and patient. I would highly recommend if you have a bigger truck or vehicle.
Suzanne Dinkel
★★★★★
a month ago
Since joining Tommy's Express, we've had two cars with high mileage kept in pristine condition from the care from Tommy's. We love the mat cleaners, the vacuums, and the shine on our windows!
Nick Dinkel
★★★★★
a month ago
I have been washing for over 3 years at this location and have never had a bad experience. The staff is attentive and the management is top notch. Highly recommend!!!
Vanessa Hill
★★★★★
a month ago
Customer service here is always top notch and i always feel well taken care of. I can’t believe that even when they were CLOSED because it was literally colder than Antarctica….they went above and beyond by answering calls! You just don’t get that level of customer service anymore these days!
Clare Blumenstein
★★★★★
a month ago
The customer service here is top notch! Management was extremely helpful! Rob helped me at the window and was so professional. I will definitely recommend getting services done here to all my friends and family! Thank you so much!
Bre Muller
★★★★★
a month ago
I went to Tommy’s to get my car washed the other day. It was closed. When I called to ask why, they let me know they were closed due to the temperatures outside. Not a lot of businesses have their employees stay to let their customers know they’re closed.
Lindsey Simon
★★★★★
a month ago
I absolutely LOVE this place! I will go out of my way, just to come here! Staff AND management were all extremely friendly, professional, and made sure I was taken care of. Best customer service I've come across in a really long time! I will refer anyone I know, to this establishment!
David Brooke
★★★★★
a month ago
Amazing place. Sub zero temps and the employees still got the Benz spotless. I work outside in this weather and a I appreciate how courteous the employees were despite the weather. Will be back!
Brad Wilkins
★★★★★
a month ago
The staff are stellar and very professional. They are polite and kind and very attentive. My truck was mint until we got hit with all the snow. Even with the deep freeze, the staff was on-site to answer calls and questions.
Kendra D
★★★★★
4 months ago
Just went tonight to their haunted car wash. I never knew they did that and I always take that street . I saw all the cars in line and the sign on the way home and had to stop with the kids. It was fantastic the Beetlejuice looked pretty close to the real one from the movie. The decorations and the goodie bags was a nice touch too. It was well put together. Great job to the staff! The only negative is the traffic backed up on the main street it was hard getting in and out. Otherwise great expierence! Great job to the staff!
Alyssa Hovanec
★★★★★
a month ago
I love this car wash!! It does a great job cleaning my car and everyone there is always so nice and polite! Any problem I’ve ever had they solved it quick. Great management and team members! Highly recommend this wash!
Kyle Muller
★★★★★
a month ago
Such an amazing place to get a car wash. I've never been to a car wash where the employees are always smiling and happy to greet you. Everyone at this company does an amazing job at what they do! To be honest I don't know what I think is better the service or the hospitality from the employees. Every single time I get a car wash it's like my vehicle is brand new again. The monthly membership is by far the most Superior of any car Wash company around. I like to get the works for $35 a month I wash my car frequently due to the unlimited services with the monthly package. They also have floor mat cleaners that work amazing with my WeatherTech floor mats. They also have a floor mat cleaner for regular mats as well too. The fact that the vacuums are free is the icing to the cake. 10 out of 10 I'm coming back again.
Lams Lams
★
☆☆☆☆
2 weeks ago
DAMAGED my license plate! DO NOT RECOMMEND. I’ve been to many different similar car washes without any issues. First time (and last) using this place and was SHOCKED to see my plate like this. Completely unacceptable. Emailed them and they said they can’t do anything about it. Extremely disappointed - do not come here unless you want to risk this type of damage to your car. You’ve been WARNED
Lynn Sheridan
★★★★★
a month ago
This carwash will always be my #1 choice. The machines washed my vehicle to excellent standards and it looks perfect! The staff works so hard to keep things running smooth in these frigid temperatures and they are very polite. They have the best equipment around. The manager Chris was very helpful. If you need a great wash from a trustworthy carwash. Go to Tommy's They will treat you right!
