Tommy's Express® Car Wash

Allie Tucker

★☆☆☆☆

11 months ago

Please save your money. I paid for the $25 car wash and it didn’t even come close to getting my car clean. I’ve had better luck with the least expensive car wash option at Casey’s down the road, take your business there instead! On top of that they have a super aggressive/nosy sales pitch about getting a membership. Some or us just want to get a car wash without being answering a million questions.

Amanda Starr

★★☆☆☆

Edited 8 months ago

Called because I’ve been paying for The Works but I don’t think that’s what I’m getting when I called to troubleshoot with the person on the phone was very unhelpful and didn’t want to resolve the issue at all. Definitely no tire clean or shine happening. I was signed up The Works subscription for June. When I called and he wasn’t able to resolve it and said he couldn’t check to see if there was a problem I asked him to cancel it.

Troy Walls

★☆☆☆☆

a month ago

Will scratch your car up, for the monthly price there’s no reason besides greed that’s it not touchless.

Kylee Sakulin

★★★★★

a month ago

Avery was the sweetest thank you for being so kind on my birthday <3 only car wash I go to!!!!

Lindsey Lippincott

★☆☆☆☆

Edited 2 years ago

Spent $21 on a car wash after tax and all it took off was the dust/dirt. Still have bug guts all over my front end and windshield. Always leave with soap along the top sides and back end. You can get your car cleaner if you do it yourself. Photos were taken as soon as I got home (about 2 miles away). Edited to add - did not notice the lack of cleanliness until I got home. I didn't expect my car to not be clean after paying for a $20 car wash, hence why concerns were not raised on site.

Cohen Johnson

★★★★★

4 months ago

The sales team is great I enjoy the wash it makes my vehicle look new every time love Tommy’s and will keep washing there.

Meagan Johnson

★☆☆☆☆

a year ago

Paid $20 for the ultimate car wash and this is what my vehicle looked like after going through the wash. Extremely disappointing. I reached out to the owner, hoping he would make it right and haven't heard anything back from him. Won't be returning. Avoid this car wash.

Carol Sparrow

★★★★★

7 months ago

This is the best car wash ever. I never worry whether my car will be clean when I come out. If you do have an issue you can always go back through. We like it so much that we bought an unlimited monthly membership. Go as often as you want! 😃

Bruce Knutson

★☆☆☆☆

a year ago

I have used Tommy's mainly during the winter to try and keep the salt cleaned off. This year I bought some gift cards during their black Friday sale. The 2nd wash and the back window of my pickup got busted out. I filed a claim and am still waiting to hear from Mike the results of his investigation. In the mean time I was quoted almost $1k to replace my power sliding rear window. From reading other reviews I'm not too optimistic about what I am going to find out about the being liable. I don't think that it's unrealistic to want your vehicle to come out of a car wash the way it went in.

Karter Mason

★★★★★

a month ago

I came through the wash and was greeted by Brad he was polite and let me know about the different wash packages which was very helpful! I will definitely be coming back through.

Christi

★☆☆☆☆

3 years ago

So I've gone here on and off since it opened really, mostly winter time as I tend to wash it myself when the weather permits me to do so. One of the first times going through my passenger mirror got knocked off track and folded all the way in to the car like it does when I lock it (minus the off track part).. happened one more time and then I just got in the habit of folding my mirrors in before going in the wash. Fast forward a couple years and I come out of the wash and notice the housing on my passenger side mirror is completely gone, wires exposed and all. I call and they confirm that they found the piece of my car so I go and get it back however the clips that hold it on were broken so I had to use some epoxy to get it back on there. Well the epoxy was no match for this wash because the next time I went through my mirror cover was MIA. AGAIN. I didn't even bother going back for it this time since I knew the broken clips wouldn't help much to hold it on so I had to order the part and also send it to the body shop at the dealership to be painted to match and clear coat. I have also noticed multiple scratches and missing paint in spots assumed to be from the wash as I don't know what else they would be from however I obviously don't have direct proof so it is what it is. Definitely do not recommend this place if you care what your vehicle looks like.

Rick Stevo

★★★★★

4 months ago

I got a free wash coupon in the mail I took it to the Westdale Tommy’s and I was greeted by Rachel. She was very polite and explained what the free Wash got me and then also told me how to sign up for that $23 Deal for unlimited works car washes and I’ll definitely be back to sign up with her.

Lawrence Raine

★★★★☆

3 months ago

Wash system is designed for daily driver city traffic cars. Does not do well getting highway dried on bugs off mirrors shells nor grill. Skips over back window off 3/4t crew cab truck truck and barely touched tailgate. Ran through 2x and still didnt get bugs off mirrors.

Eduar Gomez

★☆☆☆☆

3 weeks ago

Never replace vacuum cleaners that work perfectly. They're useless; they just want money for themselves and don't invest in anything. Those vacuum cleaners are worthless.

Lisa Martino

★☆☆☆☆

a year ago

Leaving this review to hopefully save others from getting ripped off. We went to Tommy’s for the first time this weekend and will not be back. We got “the works” for about $25 and afterward the car was still dirty and there were scratches on the passenger side door that hadn’t been there before. We called the location asking for a refund and they said the best they could do was have us come through for another wash. Why would we want to bring our car through again when it was scratched up the first time? Since they wouldn’t refund us, we reached out to Tommy’s corporate office and they were unable to issue a refund since all the locations are independently owned franchises. With the insane amount of car washes in Cedar Rapids I’m sure you can find somewhere other than Tommy’s that won’t damage your vehicle or leave it dirty.

Aaron MacTaggart

★★★★★

a month ago

Don’t come here a lot and as soon as I pulled in to the cashier, Bradley was there to guide me through the different washes, I wasn’t sure which one I wanted and he let me know the different tiers and which one would clean the under body of my car. Definitely will be coming back to this location again. Bradley was super friendly and had a great positive vibe. I will definitely be coming back. This was at the Westside Cedar Rapids location! My car looks great too!!

S Wagner

★★☆☆☆

a month ago

15 cars in line. Great business. However if you’re up-selling memberships while the cars waiting are blocking the roads perhaps you should take a page from Chick-fil-A’s handbook and send someone mobile to do so before they get to the window. When I finally got to the window & said I just wanted the $22 wash and the young lady started to up-sell I said nope, just want the wash. She continued on, I again said “just the wash” and her response, “Well ya don’t have to be rude!”. Rude for telling her 3 times I JUST WANT THE WASH.?? Nice customer service Tommy’s🙄