Google Reviews
Jimmy Bobberman

★
☆☆☆☆
Edited 4 months ago
Full of lazy incompetent workers, just hand wash your car folks. Express washes WILL damage your car. Also they only care about sales, not you.
Clari Lopez

★
☆☆☆☆
a month ago
Make sure you check your vehicles before you leave there machine leaves scratches, & the head manager won’t do anything to correct the situation.
KK

★★★★★
5 months ago
Absolutely love Tommy'S off 1st Ave, Cedar Rapids. All locations are great but this one always goes a step above with customer service. I so appreciate them!
Allie Tucker

★
☆☆☆☆
11 months ago
Please save your money. I paid for the $25 car wash and it didn’t even come close to getting my car clean. I’ve had better luck with the least expensive car wash option at Casey’s down the road, take your business there instead! On top of that they have a super aggressive/nosy sales pitch about getting a membership. Some or us just want to get a car wash without being answering a million questions.
Amanda Starr

★★
☆☆☆
Edited 8 months ago
Called because I’ve been paying for The Works but I don’t think that’s what I’m getting when I called to troubleshoot with the person on the phone was very unhelpful and didn’t want to resolve the issue at all. Definitely no tire clean or shine happening. I was signed up The Works subscription for June. When I called and he wasn’t able to resolve it and said he couldn’t check to see if there was a problem I asked him to cancel it.
Troy Walls

★
☆☆☆☆
a month ago
Will scratch your car up, for the monthly price there’s no reason besides greed that’s it not touchless.
Kylee Sakulin

★★★★★
a month ago
Avery was the sweetest thank you for being so kind on my birthday <3 only car wash I go to!!!!
Lindsey Lippincott

★
☆☆☆☆
Edited 2 years ago
Spent $21 on a car wash after tax and all it took off was the dust/dirt. Still have bug guts all over my front end and windshield. Always leave with soap along the top sides and back end. You can get your car cleaner if you do it yourself. Photos were taken as soon as I got home (about 2 miles away). Edited to add - did not notice the lack of cleanliness until I got home. I didn't expect my car to not be clean after paying for a $20 car wash, hence why concerns were not raised on site.
Cohen Johnson

★★★★★
4 months ago
The sales team is great I enjoy the wash it makes my vehicle look new every time love Tommy’s and will keep washing there.
Meagan Johnson

★
☆☆☆☆
a year ago
Paid $20 for the ultimate car wash and this is what my vehicle looked like after going through the wash. Extremely disappointing. I reached out to the owner, hoping he would make it right and haven't heard anything back from him. Won't be returning. Avoid this car wash.
Carol Sparrow

★★★★★
7 months ago
This is the best car wash ever. I never worry whether my car will be clean when I come out. If you do have an issue you can always go back through. We like it so much that we bought an unlimited monthly membership. Go as often as you want! 😃
Bruce Knutson

★
☆☆☆☆
a year ago
I have used Tommy's mainly during the winter to try and keep the salt cleaned off. This year I bought some gift cards during their black Friday sale. The 2nd wash and the back window of my pickup got busted out. I filed a claim and am still waiting to hear from Mike the results of his investigation. In the mean time I was quoted almost $1k to replace my power sliding rear window. From reading other reviews I'm not too optimistic about what I am going to find out about the being liable. I don't think that it's unrealistic to want your vehicle to come out of a car wash the way it went in.
Karter Mason

★★★★★
a month ago
I came through the wash and was greeted by Brad he was polite and let me know about the different wash packages which was very helpful! I will definitely be coming back through.
Rick Stevo

★★★★★
4 months ago
I got a free wash coupon in the mail I took it to the Westdale Tommy’s and I was greeted by Rachel. She was very polite and explained what the free Wash got me and then also told me how to sign up for that $23 Deal for unlimited works car washes and I’ll definitely be back to sign up with her.
Lawrence Raine

★★★★
☆
3 months ago
Wash system is designed for daily driver city traffic cars. Does not do well getting highway dried on bugs off mirrors shells nor grill. Skips over back window off 3/4t crew cab truck truck and barely touched tailgate. Ran through 2x and still didnt get bugs off mirrors.
Eduar Gomez

★
☆☆☆☆
3 weeks ago
Never replace vacuum cleaners that work perfectly. They're useless; they just want money for themselves and don't invest in anything. Those vacuum cleaners are worthless.
Lisa Martino

★
☆☆☆☆
a year ago
Leaving this review to hopefully save others from getting ripped off. We went to Tommy’s for the first time this weekend and will not be back. We got “the works” for about $25 and afterward the car was still dirty and there were scratches on the passenger side door that hadn’t been there before. We called the location asking for a refund and they said the best they could do was have us come through for another wash. Why would we want to bring our car through again when it was scratched up the first time? Since they wouldn’t refund us, we reached out to Tommy’s corporate office and they were unable to issue a refund since all the locations are independently owned franchises. With the insane amount of car washes in Cedar Rapids I’m sure you can find somewhere other than Tommy’s that won’t damage your vehicle or leave it dirty.
Aaron MacTaggart

★★★★★
a month ago
Don’t come here a lot and as soon as I pulled in to the cashier, Bradley was there to guide me through the different washes, I wasn’t sure which one I wanted and he let me know the different tiers and which one would clean the under body of my car. Definitely will be coming back to this location again. Bradley was super friendly and had a great positive vibe. I will definitely be coming back. This was at the Westside Cedar Rapids location! My car looks great too!!
S Wagner

★★
☆☆☆
a month ago
15 cars in line. Great business. However if you’re up-selling memberships while the cars waiting are blocking the roads perhaps you should take a page from Chick-fil-A’s handbook and send someone mobile to do so before they get to the window. When I finally got to the window & said I just wanted the $22 wash and the young lady started to up-sell I said nope, just want the wash. She continued on, I again said “just the wash” and her response, “Well ya don’t have to be rude!”. Rude for telling her 3 times I JUST WANT THE WASH.?? Nice customer service Tommy’s🙄