The Home Depot

brad

★☆☆☆☆

11 months ago

Worst Home Depot I’ve ever been too. Needed to buy a sink, faucets, and some cabinets for a kitchen remodel. Couldn’t find any help with getting a cabinet down. Asked one and they were busy and didn’t know where someone was to help. Just told me to check an area. Couldn’t even get down the faucet isle. Had it blocked off for 32 for restocking before I just said never mind and left. Then on the way out had two ladies trying to get money in the parking lot. I would definitely go to another one or just go to Lowe’s up the road like I did. Definitely don’t recommend.

William Hebert

★★★★★

5 months ago

The staff at this location has always been 100% friendly and helpful to me every single time.

Bridget Larriviere

★★★★★

6 months ago

Juan Sierra of store of #0376 in North Lafayette, LA is marketing your company in the greatest light! He’s such a sweet soul that deserves recognition!

Creole Chef

★★☆☆☆

Edited 7 months ago

The gentleman who helped me in the lumber section and the lady working the register in that section were awesome.The Home Depot needs more employees like those two as opposed to the rude employee I encountered in the self-check area. I asked her to relay a customer concern to management about the lack of people working the registers. I did let her know that I know it's not her fault that they choose not to have more than one or two register open at a time. Instead she just chose to be rude instead.

Mrs B.

★☆☆☆☆

8 months ago

employees here are horrible. asked an employee how i would go about purchasing a griddle. he told me i have to go outside and get the tag, bring it back in and check it out. so i did, and after purchasing i asked an employee working by the returns area to unlock the one that was outside for me. she did, and we asked her if someone could help unload it for us. she said she would get someone. we went outside, no one came. while waiting, my husband noted the knob on the griddle was broken, so we went inside to ask another employee if we could swap it out for another griddle. she immediately had an attitude. customer service just doesn’t exist anymore.

Jules Perrodin

★☆☆☆☆

Edited 4 years ago

Don’t buy a washer or a dryer at HOME DEPOT I bought a set and the first day it did not work had it for 7 months and it still don’t work.will not buy a nail at Home DEPOT VERY DISAPPOINTED Brought this washer in January, by March it was broken.In 3 months we have had several major parts repaired, now the motherboard is out we have been waiting on it for about a month. I have to go to a laundry mat 3 times a week. I’m taking care of someone that is elderly in my home and I desperately need my washer to be fix. I bought a Maytag because I believed in the brand name and history for being the best, but it’s been a totally disappointment. It’s already paid for and all Home Depot could say is that” will fix it for the first year because it’s s under warranty.” I went there to buy a Samsung, the sales person convinced me to get a Maytag because Samsung parts were not available. It is the same thing that happened with Maytag. I haven’t been able to use my washing machine since March and I’m still promised that the part has been expedited and will be there as soon as possible. All you get is apologies.The first time my washer was repaired it was doing some functions that it was not doing before it got broken, ( agitator wasn’t working)so evidently the washer was defective to begin with. Then the repair man cut the water line by mistake and had to wait another month for that part to come in. I will never buy another major appliances from Home Depot or Maytag/Whirlpool. It’s 5 months now . It’s a very stressful situation. My old washing machine was a GE, it work for 20 years + I wish I could have it back. It would’ve been easier to fix. I would Not recommend buying any appliances from Home Depot and all. Buyer beware! It’s 5 months Now!!

Darrell Guillory

★★☆☆☆

2 years ago

You have 50 employees moving stuff all over the store but only 1 doing check out and then shut down the self check out....this is not acceptable.

Elliot Baltazar

★★★★★

a year ago

I like Home Depot pretty well, but for me, it's the staff at this location that makes it great. Oftentimes, Home Depot offers great sales on items, but once you get to the store, locating said items can be nearly impossible. Recently this happened to me, and two young ladies, Lisa and Kaylee were amazing while helping me find my items. Both women were friendly, professional, and kept me laughing while the search continued. This is what made it worth shopping here for me. I won't hesitate to return for any supplies I need in the future!

Karen Davenport

★★★☆☆

8 months ago

It is fine. The cashiers are helpful. There may just be a worker shortage, but there really wasn't many people to get assistance from. I was trying to get some PVC planks on an endcap. I was struggling because it was towards the back and the planks were displayed my chin height and higher. Some help would have been nice, but there was no one around to ask. Again, it wasn't a bad experience and HD is probably feeling the effects of the worker shortage, too. This was just my experience.

Courtney Jeffries

★☆☆☆☆

2 months ago

Terrible customer service. Lots of employees standing around doing a lot of nothing but avoiding customers. Won’t be back.

Angel

★★★★★

8 months ago

I Love 🥰 THIS STORE ...it's Amazing How Fantastic This place is I wish they were still in Opelousas' , but I get it..They have the most wonderful People working here!!!🥰🥰 Their Prices make you 🌟 FEEL like you MATTER 🌟even if you're the little guy... AND ITS ACTUALLY REALLY GOOD QUALITY!! It's Geared towards helping their customers Not Feel Cheated Nor Taken Advantage of... I LIKE IT A LOT ..!!!!

Gav F

★☆☆☆☆

a year ago

Home Depot what's going on?! Are you having an identity crisis. Your outside sign says 10pm for store hours but your inside sign says 9pm. I show up 955p (I know not cool but I had an emergency.) And y'all are locked up... So what's up? It's cool if it's 9pm, could you up update your signs and Google Maps? Then I won't drive all the way over, wasting both our time! Still love ya. If Walmart can't help I'll see ya at 0600 tomw! ✌🏼

Lo Thibx

★★★★★

8 months ago

Went in today on the Fourth of July to purchase a small refrigerator and Employee was very helpful And Service was quick, a very nice professional experience in and out of the place within an hour.

Stewart Woods

★☆☆☆☆

5 months ago

So I went to purchase a lawn mower Grant it was on clearance sale. But it was broken and it wasn't for sale and they had it for sale so that when they do they inventory count they can count it it seems a little sketchy to me. It was very unprofessional from the clerk to the manager me and my company probably would never go back to this location

Travis Dufrene

★☆☆☆☆

4 months ago

Worst Home Depot by far ever walking into. I went in to buy lumber but needed to use the restroom first and on the way in the middle of the isle one guy was break dancing listening to rap blaring on his phone who looked straight off the streets so I navigated my way around him then made it to the bathroom just to be greeted by a pile of smeared human feces all over the floor that would need a shovel to be cleaned up with. Needless to say I took my business elsewhere and won’t be back.

Anita Garza

★☆☆☆☆

a year ago

Their curbside pick up service is the worst possible. I’ve tried unsuccessfully several times to park my car and wait for somebody to bring my merchandise but no one ever showed up. I have ended up going into the store myself and have had to ask for somebody to bring my merchandise to me. The staff in the aisles are fine and helpful when you can find them but curbside pick up is atrocious. When I finally did go into the store to pick up my package, which was a $200 gorilla garden cart, I was horrified to see the condition in which it was in. The box was ripped open and the clerk wanted me to take the box as it was. I refused, but before I refused, she asked for somebody to come and help try to find another box and they ended up waiting for 45 minutes. So a trip that should’ve taken five minutes ended up taking two hours.

Brandon Lewis

★☆☆☆☆

2 months ago

The rental department here will try and charge you a arm and a leg when you return equipment. I was charged 200$ for some dirt on the tracks of a excavator. Dirt that washed off the first rain. The equipment wasnt clean when I picked it up. Its a excavator. They get dirt on them. The worker tells me take it to a car wash. Sounds great besides the fact im 3 hrs from home and in a time crunch on the job. If your renting equipment try and make it easier on the contractors renting it. Not charging them 200$ for some dirt stains on a ran down beat up excavator. I wont rent from home depot again. This was the first time ive ever been charged cleaning fee in the 10+ years as a contractor. Preciate Home depot and mark for making sure the big corporations keep the little guys down.