Take 5 Oil Change

Trevor Storms

★★☆☆☆

3 months ago

The shop was grate friendly people they expanded everything well and were fast. The problem I had was with the customer service line for take five I originally called the Shop number off Google and requested an estimate for the oil change on my car. A lady answered and told me it’d be $55 and that included 5.5 quarts of any oil and they would send me a coupon for $25 off which was significantly cheaper than anywhere else so I went there when I got there they had already drained the oil out of my car before telling me the price was not with the lady on the phone said When I checked out, it was $112 after that $25 off I could’ve got the oil and filter and changed it myself at AutoZone for $45

Eddie Durham

★☆☆☆☆

3 months ago

The person that answered my call said the price would be $49.00 because I got a $25.00 discount. When I got there after they started then showed me a chart with prices starting at $108.49- $208. Then said the person on the phone doesn’t know what she is talking about . I told them that was false advertising reconstruct my motor I’ll go elsewhere

Krissa Robert

★★★★★

2 months ago

The line took a while but it was worth the wait when Dee was servicing my car and took extra time to make sure my air filter was changed! He was fun and very helpful.

Mariah Caballero

★☆☆☆☆

2 weeks ago

if i could give zero stars, i would, waited over an hour for 3 cars ahead of me just for them to tell me when it was my turn that they don’t carry the filter for my car. i also called ahead and asked and they told me that they had it. waste of my time. not to mention they also tried to offer me a coupon that is already offered to every guest and tried to tell me it was for my inconvenience. you don’t even service my vehicle why would i want a coupon i can’t use?

Amanda Ross

★★★★★

a month ago

The wait after 5:30 pm was kind of long due to all the cars, but the workers were sensitive about the time it was taking and even asked if I wanted to keep waiting. Once I got to the front of the line, they were very informative and even gave me a discount for waiting so long.

Misty Duron

★★★★★

a month ago

I needed an oil change and I am so grateful that they close at 8:00pm. This is a definitely a plus! Gary and Gab were very helpful and friendly. I’ll definitely be coming back!

Michelle Felan-Palmer

★☆☆☆☆

3 months ago

I was greeted right away and I thought this was going to be a great experience. But after an hour and 10 minutes of waiting with no one else coming to let me know hey gonna be a few more minutes. I literally was sitting there for an hour and 10 minutes at a five minute oil change. I just talked to the car behind me told them I had to back up and leave and I left. I will try somewhere else later definitely not here. Do not recommend.

Jana Brockman

★★★★★

a month ago

The one in Hewitt, Texas didn’t have “time” for me even though it was only 4:07pm on a Sunday. These guys on Valley Mills Dr in Waco got me right in with a smile. They were so kind and helpful and did an outstanding job! I’m fairly new to Waco and they have my business from now on! Way to go Valley Mills Take 5!😃

Chad Vaughn

★★★★★

5 months ago

Used to come here back when this place was Championship. Never was the biggest fan but it was cheap and got a free car wash with it. I went there today, and the crew at Take 5 took real good care of us, don't even care about not getting a free car wash. Gary and Leo communicated with us through the whole process, didn't try to upsell us on stuff we didn't actually need, did a thorough check on our car while changing the oil and we didn't even have to get out of the car. Probably the most professional I've seen that place run. 5 out of 5, will be recommending to friends.

Manda W

★★★★★

4 months ago

Whitfield is a perfect example of what exceptional customer service looks like. He's knowledgeable, friendly, and takes the time to truly take care of his customers. This is not what I expected from a quick oil change establishment. He's truly a pleasure to work with. I highly recommend this Take 5!!!!!!

brittany mosher

★★★★☆

3 weeks ago

Even though I had a bit of a wait, no fault of the two technicians who were working, I still had a great service. They interacted and spoke to me as though I was a person and not just a car to get through. They explained things to me in a kind way that did not make me feel like they were “mansplaning” but honestly helping me understand. Will go back!

Lillian Montalvo

★★★☆☆

2 months ago

I’ve gone to other Take 5 Oil Change locations before and it has been great! Unfortunately this one I did not have the same experience. It didn’t take 5 at all, in fact it took an hour and a half! Not only that but after I had waited in line for an hour the my came out to get my mileage and didn’t give me a water or anything. Once I got to my turn it took them an entire 30 just to START working on my oil. Not the biggest fan of this location unfortunately.

Melissa Bobo

★★★★★

a month ago

Jose, Gary, and Whitfield were amazing! Explained everything in detail and the cost. No pressure for things that were not needed. He was outstanding and provided excellent customer service skills. Thank you all! See you guys soon. 😃

WhereIsCynthia

★★★★★

3 months ago

Honestly the most fun oil change of my life 😂😂 Gabe and Kendrick made me feel so welcome. You can tell they truly find joy in their work and in taking great care of their customers. They did a thorough job on *everything*, going above and beyond, from explaining things i didn't know about my car to voluntarily cleaning my windshield. I will try to come back to this particular Take 5 the next time I need an oil change -- and I don't even live here lol (I'm visiting from Dallas). Thank you for such a positive, memorable experience -- we need more men like this in the world. Somebody give these guys a raise!

Kurt Cob

★☆☆☆☆

2 months ago

Everything was awesome until the manager came over! The manager is a jerk. I go here simply because I have a busy schedule and this is the bare minimum option I will trust for an oil change. They have messed up so many times in the past. And I'm using the word trust lightly here..... I actually don't trust the technicians at all. I trust that corporate will pay for a new motor, wich they have before. That was until Nick. I can tell there's something different, a genuine care about me, my car, my life. On top of all that, Nick explained things in a way no one has ever done there. I can tell he is a true professional and not just someone who pushes ridiculous sells. I will return and specifically asked for Nick, because I trust him. I've never been treated so respectfully before at Take 5. Nick you deserve better.

Rainey Brooker

★★★★★

a month ago

Jose was great, very polite and worked swiftly. Explained everything they were doing. Gave me a discount along with a coupon I had. Truck is running great! Will definitely keep this place as my "go to" for my truck.

Jason Langley

★★★★☆

2 weeks ago

Well it took almost a hour to get it done. But they were extremely busy. Once in the bay, Everything went very quickly. The customer service was top notch. Employee who help me was great!!!