Serramonte Ford

Faren Reyes

★★★★★

2 weeks ago

Anton is fantastic! He takes care of all of our cars with professionalism and a fast response time. We truly appreciate his dedication and excellent service. I highly recommend Anton to anyone looking for reliable and efficient automotive care. Thank you, Faren

Christopher Childers

★★★★★

a month ago

5 stars again! I brought my 2017 in for the recall with Ford and my service advisor, Moe, was nothing short of amazing! Fast repairs! Moe is a great communicator and always lets me know via text, what is going on before he orders the work. I cannot recommend this place highly enough! Thank you Serramonte Ford! 👌🏻👍🏻

Gabriela Hernández

★★★★★

5 months ago

I bought my 2025 Mustang Mach-E, kenope and Luciano they were great in all my business! Thank you ! 100% recommend

Aleksandr Liakh

★★★★★

a month ago

I’ve been servicing my Ford Maverick here for a while now, and it’s definitely not my first visit. Every time I come in, I’m really happy with both the service and the people who work here. The staff is friendly, professional, and clearly knows what they’re doing. Special thanks to Kyle - a true professional. You can tell he really understands his work and takes pride in it. Overall, big thanks to the whole team for taking care of our cars and making the process easy and stress-free. Highly recommend this Ford service center to anyone looking for quality and honest service

A Trafton

★★★★★

a month ago

I drove 3hrs from home to buy my vehicle and it was worth every minute. It was a great buying experience all around. Their price was very competitive and the customer service was top notch. No pressure, just polite, professional people. My salesman, Jason, was excellent and so was the sales manager and the gentleman in finance. I can't recommend them enough.

Stephanie McBride

★★★★★

2 weeks ago

I will admit, I had problems in the past (over 10yrs ago) with this service department but things have changed lately. I have full faith in what they are telling me needs to be completed with my vehicle. I drive a good amount so I don’t wait on when my car needs service. I generally always have the same service tech, Lucas, and he’s always very friendly and nice.

Gordon Yu

★★★★★

2 months ago

Great experience with Marcus the service advisor and Makai for scheduling. Much more responsive than other Ford dealerships in the area. Nearby Starbucks is great to work at while getting service.

vicki matthews

★★★★★

a week ago

Timely convenient pickup and drop off.This service is a lifesaver! Got quotes on both of m vehicles Much appreciated. I take my vehicles to Serramonte Ford where I purchased them and ALL of my vehicles cause they are like family! Ford family. Dependable reliable trustworthy!

Pelesani S

★★☆☆☆

a month ago

Check-in was smooth. Mo was my specialist. He and the team were friendly and easy to work with. That said, I’d strongly recommend doing your own research and asking very specific questions upfront so you’re clear on what you’re approving and not paying for duplicate diagnostics. I brought my 2011 Ford Explorer in to figure out a persistent 911 system message that says to see the dealer. I had already gotten a diagnostic done when I bought the car (October 2025 from a used dealer) and mentioned that at drop-off. I was hoping Ford could just reset the system, but instead I was charged $300 to diagnose the 911 message and another $300 to check an A/C noise that I had already brought up and already knew about. The 911-related part ended up being no longer in production, so there was no fix for that issue. What really stood out was when I later called to check on my car, I spoke with another specialist who brought up the A/C issue. When I said I already had a diagnostic report, I was asked to email it to Mo. After doing so, the explanation I received back was almost verbatim what my previous mechanic had already documented. On top of that, I was quoted $850 to fix the A/C issue, even though the part itself is under $50 and my independent mechanic quoted me $450 for the same repair. At pickup, Mo mentioned a $60 “discount for the family,” which honestly felt a bit laughable since reviewing the report earlier could’ve saved me about $360. I understand everyone is trying to make a living, but clearer communication upfront would’ve made a big difference. No hard feelings—just sharing my experience so others can make an informed decision. Best of luck & God bless!

Sam Abels

★★★★★

a month ago

Outstanding service at Serramonte Ford! I brought my Raptor in for repairs and couldn’t be happier with the experience - especially thanks to my service advisor, Marcus. He was professional, responsive, and kept me informed every step of the way. The work was done right, on time, and my truck was returned spotless, which I really appreciated. It’s rare to find a service department that combines great communication, quality repairs, and real attention to detail, but Serramonte Ford nailed it. Marcus made the whole process easy and stress-free. Highly recommend this team if you want your vehicle taken care of properly.

Mariela Garcia

★★★★★

Edited 6 months ago

I bought my 2022 Bronco Sport from Serramonte Ford and have returned for service twice, once for an oil change and once for recalls. Both times, I had a great experience. Even though I live in the East Bay, I drive to Serramonte because I trust them to be honest and thorough. Kyle, my service advisor, is excellent at explaining everything clearly, especially when it comes to warranty coverage. Highly recommend this dealership for both sales and service!

Natalie Drees

★☆☆☆☆

Edited a week ago

After I left a Yelp review, Ford asked me to review them on Google. They asked—so here it is. They wanted $4,400 for a repair but wouldn’t confirm whether they’d tried basic troubleshooting steps that other Bronco owners said worked. I took the car back to handle it myself. When I picked it up, the heater was working. One of the very troubleshooting steps I asked about was listed on the receipt—so it likely fixed the issue. That leaves two possibilities: they didn’t realize the car was already fixed, or they did and still tried to charge me $4,400. Either way, I won’t be back, and I wouldn’t recommend them to anyone. They responded to my Yelp review by asking me to call the manager. Any competent business knows you don’t ask an already frustrated customer to invest more time without offering something in return. Their performative “compassion” online only made the situation worse. Asking me for a review when they knew I was unhappy with their service further shows how incompetent they are.

Javier Aguirre

★★★★★

2 months ago

Highly recommend Ford Serramonte for transperency and no-pressure sales. They genuinely cared about finding the right car for me. Quick and efficient from start to finish. All staff were super helpful, starting with Leo and Oday helping me out with finding the car i wanted. Cant forget Eric the manager super helpful and transparent with the whole process very chill guy. Cant remember the finance persons name, but he was very helpful and informative with all the paperwork. Overall will recommend this place.

Shannon Warto

★★★★★

2 weeks ago

My whole experience with Ford Serramonte has been wonderful. Leo in particular was terrific. We had a great test drive on a Ford Mustang Mach E. This is my first electric car and I knew nothing about the technology and features, upgrading from a 2011 Subaru. Leo was knowledgeable and engaging and made me feel comfortable with what I felt were silly ignorant questions. He never made me feel embarrassed to ask even the smallest question. He also sent me up with the app to make sure that I was all set with the features in the car. My interactions with Sean were terrific as well. He was warm, down to earth, knowledgeable, and kind. I felt like I was in good hands the whole way through. Jason (J-Ro) in the finance side was awesome. He was a joy to be around and explained everything I was signing as this is my first lease. I could not rate the whole experience more highly. Thank you, Ford Serramonte!

Johnny Ibarra

★★★★★

a month ago

From start to finish, the car buying experience was completely hassle-free. The process was smooth, transparent, and well-organized, making everything feel easy and stress-free. Every question was answered clearly, and there was no pressure at any point. It was a truly positive experience that was very well received, and one that set a new standard for how car buying should be.

Jasmin Dabi

★★★★★

3 months ago

We had a great customer service experience here! Kudos to the amazing staffs! Thank you very much Luciano and Jay for taking good care of us, and ofcourse thank you also to Rob and Jason for your hard work too! We are so happy that we have a gorgeous 2022 Ford Escape now! God bless you all and happy holidays!

Adam Titone

★★★★★

Edited a month ago

The team at Serramonte Ford are excellent. My purchase had me nervous and worried but the professional experience and quality customer care put my anxieties to rest. I was able to get the vehicle I wanted, at the price I wanted and felt confident with my purchase. I was extremely happy rolling off the lot in my new truck. Thanks so much to the whole team, I’m proud to be a part of the family.