Golden State INFINITI

Jeff Blumberg

★★★★★

Edited 5 months ago

I was driving here to look at a qx60 and my tire pressure light went on. I asked service to take a look and they did, they put the car up and filled it accordingly. It was a Mitsubishi rental so I thought they might say no. Levi and Mike were great. Then I got assigned Doc who blew me away. Such a knowledgeable wholesome sharer of wisdom. There wasn't a topic he couldn't weigh in on or a question he didn't handle with ease and humor. What an asset to the company. We are still considering between trims and used vs new but he equipped us with the tools for an informed decision.

Mary Kassis

★★★★★

7 months ago

Bob and Doc were amazing! I have been buying Infiniti for many years and I can’t say how refreshing their service is! I highly recommend them both! Sales and Service all under one roof!

Hi Wally

★★★★★

7 months ago

Alex NGO is really really helping for all those people who have a struggling experience purchasing a new car off the lot . Alex is product specialist who willing to cater to all your needs , and also ease you to smooth chauffeured experience with a dependable guarantee of customer satisfaction .

Gary Wilson

★★★★★

9 months ago

Sir for those that need to be alerted, I have never been fulfilled Until now..Alex & Thomas you guys can come in and they will get you the car. They are the best! 👍

Kevin Knutson

★★★★☆

3 years ago

Purchased a used Q60 clfrom Jeff Lopez. Easy to work with and knowledgeable. Especially enjoyed working with Sam in Finance. Overall, it was a good experience. One thing I would change is closing the Infiniti showroom door with this cold weather.. brrr

kimberly rogers

★★★★★

7 months ago

I had a great experience with Alex NGO!! He worked really hard to get me financed and helped me get in touch with a reputable insurance broker. I recommend Golden State Infiniti to anyone in search of a good car!!!

Steven Echevarria

★★★★★

9 months ago

I was skeptical about going because I don't have the best credit, but I'm sure glad I did! With the help of Leon and Steve I was able to make my first purchase off a car lot with no headache or troubles! Highly recommend this company to anyone looking for a friendly environment to purchase a vehicle.

Gray Diallo

★★★★★

9 months ago

Alex and Thomas was great and put me in a great new used car. With only 9392 miles

leman Woods

★★★★★

8 months ago

Alex & Thomas are awesome!! They pulled out all the stops and made sure we left in a car! From the 5 star customer service and the never ending snacks, we are extremely satisfied. I would recommend Goldenstate Nissan to anyone in the market for a quality car!

yosi osi

★★★★★

8 months ago

Doc Spurlin is great! He took the time to understand my needs and offered the perfect car for them. I also appreciate that he was helpful without pushing a hard sell. Finally, he has been willing to provide aftercare by answering questions even though my purchase was several months ago. He deserves a raise! Patrick Rosenkjar

Maria M

★★★★★

8 months ago

Went to Golden State Infiniti/Nissan after a rocky failed transaction with an online car sales company. Big shout out to Alex who helped us, was very up front and genuine. They were willing to work with us on the financials. The supposed problems we had with the other company were not issues at all. We ended up with a newer car with lower mileage at a lower price point than if we had gone through with the online car dealer. And snacks! Overall, 2 very enthusiastic thumbs up!

Ma Noreen Mendoza

★★★★★

10 months ago

I was assisted by Leon Chang since I've came in today. He was able to help with with choosing a car that I was comfortable with as well as trading in my old car. His service today really paid off because I'm leaving with peace in mind knowing I chose the best dealership and a great car that I can use every day and feel safe driving. It meant a lot to me that he really took his time to help me. I've never felt so relieved and I'm very confident that he's the best addition to this dealership. He really went above and beyond today. Thank you so much for all your hard work and patience with me!

loren

★★★★★

10 months ago

I had an excellent experience at Golden State Infiniti! From the moment I walked in, the staff was welcoming, professional, and very knowledgeable. Thomas, Ana, Alex helped me find the perfect car, answered all my questions patiently, and made the entire process smooth and stress-free. The finance team was transparent and worked hard to get me a great deal. I highly recommend Golden State Infiniti to anyone looking for a new or used car. I absolutely love my new car and will definitely be coming back in the future!

Kyle

★★★★★

9 months ago

One of the best car buying experiences I have ever had. Steve worked his magic and got me in a car within 30 minutes, but he was never pushy or aggressive. I had to drive over 60 miles to get here and I’m glad I did. Everyone was super nice. I have had some bad car buying experiences but this by far, hands-down was one of the BEST! I will definitely be back when the time comes for me to get another car!

Billy G Gruff

★★★★★

9 months ago

Couldn't be happier with the DEAL I got at Golden State Nissan! Doc Spurlin met all my needs for the car I wanted at the price I wanted and was in and out within 2 hours. Yes, I know....UNHEARD OF when purchasing a new car! If you're in the market for a straight forward, no nonsense DEAL without the "car salesman" shtick...ask for Doc!

Keith Elliott

★☆☆☆☆

2 months ago

This review is strictly related to the service department. I received a notification in the mail from Infiniti about a recall on the turbo charger for my Infiniti Q50S. I stopped by Golden State Infiniti in early July as I began experiencing some of the warning signs detailed in the Infiniti recall notification. After speaking with a service advisor by the name of Bob, he advised he would order the replacement turbo charger. Bob kept in contact in subsequent days to let me know the part was on order and when it should arrive. Once the part arrived, Bob called to schedule a date I could drop the car off for the replacement to be installed. I made an appointment for July 15th at 11 am. I was provided a loaner vehicle as I was advised that it would take 2-3 days for them to replace the turbo charger on my car. I got my car back with the replacement turbo charger installed. Drove the car home and parked it. The next morning or so, I attempted to drive my car. I noticed the car “hesitated” when it shifted into the next gear. However once the car was warmed up, it drove without hesitation. Initially I thought it was a one off instance but the hesitation continued each time the car set for longer than 4-5 hours. I reached out to Bob with my concerns. He advised that the work performed wasn’t near the transmission to cause the hesitation. He suggested that I bring the car in for them to perform a diagnostic at no charge. I was due to travel and opted to bring the car in once I returned from my trip. The appointment for the diagnostic was made for August 5th at 9:00 am. I received a call once the diagnostic was completed to pick up my car. I was then told of issues with my transmission fluid that weren’t advised to me when I picked the car up from having the turbo charger replaced. I later took the car to a second Infiniti dealership for a second opinion. I dropped the car off the night before the diagnostic appointment in order for them to experience the hesitation on a cold start. I received a phone call later that morning from the service advisor and technician. I explained the issue that I was experiencing with the hesitation on a cold start. The technician then explained the turbo charger replacement process and how the work is done near the transmission. They gave me scenarios that could fix the issue leading up to needing the transmission replaced. The next day I was provided with the diagnosis. During the turbo charger replacement, it was determined that a line may have been nicked which caused transmission fluid to leak from the car. The level of transmission fluid in the car was low which caused the hesitation on a cold start. As the car warms up, the transmission fluid expands thus the hesitation issue not replicating. The technician provided more information as noted on the report but for this purpose he suggested a transmission flush and refill. The work was done and my car was driving as it did before I took it to Golden State Infiniti for the turbo charger recall replacement. I reached out to Golden State Infiniti through their service appointment portal with the same information but never received a response. I also emailed the service manager and general manager but both emails bounced back. I had a bad experience once before with this same dealership. However, I had gotten a call they were under new management and to expect a different experience. Unfortunately, the second experience was worse and I now regret giving them a second chance. I filed a complaint with the Better Business Bureau and the California Bureau of Auto Repair but got responses that Golden State Infiniti didn't respond to either attempt to discuss and resolve the complaint.

MMS

★★★★★

a month ago

Could not be happier with the purchase experience and would recommend the process for both new and used. Staff is efficient, friendly and even with a long test drive we were out the door in under two hours (they even topped the gas tank off)! The folks from both sides of the house (Infinity and Nissan) worked together as one. Very fair pricing and NO price gouging on add-ons (my 9th car purchase so am very familiar).