O'Reilly Auto Parts

Michael Bean

★★☆☆☆

a year ago

The morning shift was nice enough to charge my jumper for me to start my van. Verified I'd be in at 4pm. Called asked them if I could pick it up at 5, they obliged and said no problem. I Go in at 5:15, ask the counter, lady looks for it, can't find it. Not an issue. They ask me to describe the employee that helped me. Old man goes "that was Chuck, who knows where he could've put it," in a negative demeanor. Lady offers to call the employee (also a manager),but old man employee threatens/warns "last guy who did that got fired". Asked lady if that was true, she shrugged it off, moments later, old man tosses battery jumper, making it slam on the counter, walks off in a huff. I ask if I can have my charger cord also. Old man retorts "No!", storms off like a child with O.D.D. and lady reassures me he's grabbing it. Situation was confusing for all of us but he had no reason to act like a little kid and throw a tiny tantrum with my battery jumper. Thank you Chuck, and that lady for being cool and genuinely good people. Y'all are half that dudes age but still are twice as mature.

Juan Vazquez

★★★★★

8 months ago

I came in to get a quick batterie change and Elycia helped me quick and easy. the batterie was already installed once I stepped outside. Great team they have here.

Lane Plummer

★★★★★

7 months ago

Bought some wipers, tried to install them myself (couldn’t, because I’ve got feet for hands) and came back. They put them on for me, super helpful chill crew. Thanks!!

Steven Sparrow

★★★★★

7 months ago

The 1st store didn't have the part in stock, but told us this store did. Everyone was polite, helpful & we were in & out in short time. Great team, price & time. We had the part in & running before 9:30am. Thanks & we'll be back. Carpe diem & Semper Fi

Artemas Ottem

★★★☆☆

a year ago

Not a horrible location however every one of the associates seemed like they were in a bad mood from the time I walked through the door. They did have everything I needed in stock and were able to order one of the things I needed and got it there the same day. However I just overall didn't like the poor attitudes. I can understand not liking your job, however don't take it out on customers. Go find a new job.

Nico Boyd

★★★★★

7 years ago

This store is much more perfered than the store in Normal. This store they were so much nicer and helpful and over all just happy people unlike the location in Normal. This store manager kept my 10 month old busy while I was getting all my parts priced for my car. They were so patient and i could see the team work there between the employees there. I'm actually happy that I left the Normal store and went to this one instead. Very much recommend this store if your looking around.

Jared Gahm

★★★★★

10 months ago

Around the corner from our gym. I have Gone here for quick items that I need on the go. Recently went here for new windshield wipers and they had me in and out in 15 minutes. Great place and the team is always helpful and friendly

Hasan Sadikov

★★★★★

a month ago

Jase a was very helpful, I appreciate that, good customer service and support!

Katheryn Como

★☆☆☆☆

7 months ago

I came in looking for a cleaner, the manager took me right to the most expensive item and treated me like I was stupid just because I’m a woman. Your “manager” is the one who “helped”me not! Try not to be so rude and ignorant thinking women cannot fix their own cars!

Stacey Hamm

★★☆☆☆

7 months ago

Stopped by the store because I needed a new battery as mine was dying quickly. I was speaking with a very helpful girl at the counter (she's the only reason this got 2 stars) and other workers were speaking over us, one man was actually standing between us doing inventory and talking to someone over the top of us. Bought the battery and another lady there said that they couldn't put it in due to the make/model of my vehicle (Ford Explorer). I told her they've done it before but she refused. She suggested I go to the dealer and have them put it in. Ended up at Advanced Auto Parts on Clearwater. Extremely helpful put in the battery in probably 2 mins, didn't charge me for the install or the recycling. I should've taken the battery back to O'Reillys and bought one at Advanced Auto Parts, my only regret.

Trudy Scales

★★★★★

4 months ago

I went to o Reilly auto parts to get a bulb put on in my car and the guy who works there was very friendly he put my bulb in and he was very nice I would recommend family and friends to go to o Reilly they have great service the guy name was Jeramey thanks again great job at 2 currency drive Bloomington il 61704

Jasmine Williams

★★★★★

a month ago

Store manager was very helpful for me today and gave a1 customer service highly recommend coming here!

John Hill

★☆☆☆☆

5 months ago

I came in and there was a heavier set girl eating at the counter with her boyfriend. Definitely not professional staff. I don’t want to see someone stuffing their face with food when I go in to get parts. I believe her name was elycia.

A H

★☆☆☆☆

a month ago

Very poor management and customer service. This used to be my go to store but won't spend another nickel there. Our shop will use napa from now on. Unwilling to work With us on their store brand battery dead and not charging, six days out of warranty.

Kathy Giuliano

★★★★★

4 months ago

Alan did an amazing job. Replaced my headlight bulbs and my wiper blades and I was outside of there in 15 minutes. I appreciate the GREAT service and his friendly customer service. God bless you!

Abigail Mood

★★★★★

4 months ago

We were 15 minutes away from our destination after driving for almost 2 hours when tragedy struck. Our car started giving up on us. We persevered and got to our destination and ignored the problem. Later, the guys that were working there were really helpful and fast. Did they diagnose the problem? Yes. We're we able to fix it there? No. We got some fuel injector, got in the car and hoped for the best. Made it 30 minutes from home and the car stopped moving altogether. They warned us. Anywho, the place was nice and clean. Great service. Five stars ⭐⭐⭐⭐⭐

LaWanda Pennington

★★★★★

3 weeks ago

I had the best experience at O'Reilly, my first visit here. Ivy, I believe is the assistant manager, went over and beyond in customer satisfaction and really took great care of me. He went the extra mile in taking care of my issue with my car. Thank you very much to him and his team, I left O'Reilly with a great experience, and moving forward, will continue going to O'Reilly for service.