Google Reviews
Katie Peeler
★
☆☆☆☆
4 years ago
My husband purchased a part from them this morning which they did not have instock at the store so the manager offered to have it sent from the Puyallup location which would be ready for pick up the next morning. My husband respectfully declined the offer saying that he would like to pick it up today so he would make the drive to Puyallup. Well, we had some unexpected and more urgent matters pop up a little after he left the store so unfortunately my husband want able to get to Puyallup to pick up the part. I decided to call the store and inform them of things and I asked Fernando if it was possible to now have the part sent to the 240th location since we were much busier than anticipated and wasnt sure when we would be able to get to Puyallup after all. Fernando was extremely rude and abrupt with me. He told me no and that the sale was done and final and there was absolutely nothing they could do for us now. He quickly hung up the phone. I called back immediately and requested his name which he hesitated telling me that the manager on dutys name is Chris. I did not ask anything about the manager so I asked his name again. He proceeded by asking me what I needed and then asked what he could do for me. So AGAIN, I requested his name which he finally gave me. I shouldn't have had to ask 3 or 4 times for his name. He heard me clearly. It's obvious that Fernando desperately needs some indepth one-on-one training in customer service. Idk, customer service is not for everybody.
TJHooker TJ
★★★★★
2 years ago
Chantz was solid, went the extra mile and helped me install my battery, also recommended a really good CCA battery. Give this guy a raise boss!
Stephen John
★★★★★
6 years ago
Had a good experience with a young man named James. Had a dead battery. James quickly tested my car battery, determined if was bad, went to his computer database, showed me the model I needed and installed the new battery for me . . . all in about twenty minutes. in - out... easy squeasy. Great job, James and O'Reilly.
Amy McClain
★★★★★
5 years ago
The nice man TJ who works at this location is extremely helpful and seems to care about helping people with car issues. He was very helpful to me as I had a very stressful evening and addressed my problem I was having at the worst time possible. You need more employees like him.
L Z
★★★★★
6 years ago
A couple months ago I went to auto zone across the street for a tail-light. When I asked for help the guy just said no and walked away. This time I needed a headlight so I decided to try O'Reillys and I also asked if they could help. Right away the guy said yes, came outside made sure he had the right tool because my headlight has a screw in a tight spot. Made sure it was on properly and had me check that it was working. Overall he was super friendly and has great customer service.
Samleen Thiara
★★★★★
3 years ago
Jesus was beyond helpful! I had no idea what I needed for my car. He was able to look at my license plate and see everything I needed to buy accordingly. He was also very knowledgeable about all the programs O’Rilley offers like “free check engine light” and “rental tool program” great customer care!
Ron Bain
★
☆☆☆☆
3 years ago
DO NOT GO SPEND YOUR MONEY at this location. I have been spending thousands of dollars with O'Reilly's over the years from running automotive shops or my buying for my personal use or family. I had to buy my lifetime warranty part that I had already replaced because I didn't have enough time to remove the defective part before they closed, no big deal because they have always gave me great service but not today. When I was talking to the manager of O'Reilly and I told him that I needed a refund on my lifetime warranty part he told me straight up no because the lifetime warranty starts again? How can a lifetime warranty start all over again? Can someone help me out because I don't understand the manager thinking. He didn't even look in his computer system to see how many thousands I have spent. On a monthly average it's comes around 5k. I personally think he just didn't want to do his job and that makes me upset since I pay his wage. After I got the part warranty at the other store I call the original store to let him know what happened and a guy named Jesus answered the phone and I asked to speak to the manager and he asked me what about so now I have to tell him my story and I would have to say it again to the manager but Jesus kept talking over me and wouldn't let me finish my sentence. So here is the deal O'Reilly as of today I will tell my stores to stop buying until I get a formal apology and give both of your teammates some training before they go back on the counter representing O'Reilly's. Working in retail for almost 30 years I always worried about the customer that didn't complain because I wouldn't know what to fix. Ron
Megan Libolt
★★★★★
2 years ago
Alex is amazing and a HUGE blessing to me and my husband! He diagnosed and changed out the battery in my FOB for my 2012 Subaru Outback this week. He saved us so much time, money, and stress. Thank you to Alex for your mechanical mind and giftings and thank you to O’Reilly Auto Parts for being open after church on Sundays! You have two happy customers and one locked car!
Jorja Burleson
★★
☆☆☆
2 years ago
The men who work here are always incredibly nice and respectful. Always very patient and helpful. But the older blonde lady that works at this location, always speaks at me and raises her voice. There is absolutely no need for it. Everytime I come into this location she is always having an issue with someone. So thank you to the men who work at this location, you are blessings.
Hamed Jan Mirza Zada
★
☆☆☆☆
a week ago
They are the worst staff and this respectful
Cheryl Stevens
★
☆☆☆☆
2 years ago
Will not ever return to this location. And that's sad cause my daughter's car needs a lot of work and we had been going there. This morning I needed to purchase some items and got there early. I waited outside till it was after 7:30 then I tried the door. It was unlocked so I assumed they were open. The lady working ( I failed to get her name) was not happy I was there. She said she was not open yet and told me to leave. She said someone left the door open. Normally I wouldn't mind but she was very rude. I just got back in the and went to Autozone. Guess they get our money now.
K. Dub
★
☆☆☆☆
Edited 7 months ago
Well today I walked in and as before this dude Angelo very lackadaisical very unwelcoming seemingly not wanting to help a customer out with their inquiry and very unhelpful. I go to return in an ignition coil that is only spitting out 5 volts. And he just says I'm not returning that I'm not making that call I'm not going to do this for you you're going to have to just go down the road and go to another store. I asked him why and he said because I'm just not going to do that. Mind you I have been working on all kinds of cars and buying parts from this place for years and going to multiple different other locations to return them because of where I'm at or maybe with no problems. The first time he gave me the wrong parts and obviously is not a customer service person.. 90 tells me leave the store have a good day call customer service blah blah blah being so condescending and rude so now I'm going to put them on notice I'm going to call the general manager I'm going to call his manager and the regional manager putting them on notice that this is the second store where their employees just don't get it! The Covington store is even worse I wouldn't even bother going there! And normally it's quick easy no problems I don't know if this Angelo guy has a biased or what! Very unprofessional and unethical I even have the receipt!
Big Alpha
★
☆☆☆☆
8 months ago
Poor unfriendly service. No one gives a shit anymore. Box for the only product they had was all cut up. Had no choice to get it . Angelo who helped me was creepy and weird. Don't support this place. I never will.
Alexis McCleave
★
☆☆☆☆
a year ago
I had a frustrating experience tonight at O’Reilly Auto Parts today that left a bad taste in my mouth. My car battery had died while I was at Planet Fitness, which shares the same parking lot with O’Reilly. It was a one-minute walk, so I went over to ask for assistance. I was greeted by an employee who, despite my polite request for help, flatly refused, claiming they couldn’t assist me because I wasn’t parked in their lot—despite the two businesses being literally connected. What made it worse was that I purchased jumper cables from the store and got assistance elsewhere, only to return the same night 15 minutes later and find the employees sitting around on their phones on TikTok, clearly not busy. It’s unclear if their refusal to help was laziness, discrimination, or simply a lack of customer care, but the lack of effort for a minor request—especially for a paying customer—is unacceptable. I expected better service from a company that advertises itself as a helpful resource for drivers in need. Very disappointing.
akmal bahrami
★
☆☆☆☆
a week ago
They are totally not nice and this respectful
Ivona Radunovic Hypolite
★★★★★
a year ago
I had an outstanding experience at O'Reilly Auto Parts thanks to Eric at the Kent location on 240th. His dedication to customer service truly went above and beyond! He took the time to listen to my concerns and offered knowledgeable advice and assistance! What really stood out was his kindness and patience! Eric's willingness to help made a significant difference. Thank you, Eric, for your exceptional service and for saving my day! I highly recommend visiting this location and asking for Eric if you need assistance.
John Griffin
★★★★★
3 years ago
It was great. New guy working(cant remember his name) butwent in for a thermostat gasket and check on an intake gasket availability. I was in & out pretty quick. The new guy thanked me for my patience(but none was needed)there was a beautiful dog behind the counter named "Loki".
Steven K
★★★★★
5 months ago
Thank you Carlos and Charming for finding a toyota part that so many other part suppliers could not find. Excellent professional friendly and knowledgeable service! Thank you OReilly's Kent East Hill!
M Darling
★
☆☆☆☆
5 months ago
I won’t be coming back here. I came to recycle a 5-gallon bucket of oil and handed it to one of the employees. After five minutes, he came back and said he couldn’t dump it because “the bucket is full.” (Of course it’s full—it’s 5 gallons, just like I wrote on the chart.) Meanwhile, I watched four employees standing around in the back having a chat session instead of helping. Ten minutes later, the same employee told me his manager Angelo said I would have to dump the oil myself. I’m not the one getting paid to work there And there’s a few employees there that probably shouldn’t be working there. I had places to be, so I went back there and dumped it myself as the employees were standing around doing absolutely nothing in the back. Completely unprofessional and a waste of my time.
Irene Bueno
★
☆☆☆☆
Edited 6 months ago
Have been buying products from this location for years since it's just a few minutes from our home. We have had many issues with this store but decided not to complain until today. ANGELO was rude. "What do you want?" were the first words out of his mouth when my husband was standing at the counter. We were picking up the 4 batteries we brought in, to get charged. Angelo told us that all 4 were bad. We told him that the lady that helped us yesterday, said that one was good and the other 3 had not been charged yet. Angelo said that they were all bad, so wanted to know if we were going to buy 4 new ones. When we told him that we wanted our batteries back, he asked again if we were going to buy new ones. He seemed stunned when my husband said, "No, not from you." When Angelo brought them out, one of the batteries was labeled good and one was labeled bad. When we asked about the one being labeled good, after he just told us that all 4 were bad, he got defensive. My husband asked him, "You can see that one of the batteries is labeled good, right?" He wouldn't acknowledge that he made a mistake. After my husband put the batteries in the truck and put the cart near the door, Angelo came out with his phone taking a picture/video and yelling, "Be a man and return the cart." I have read many reviews today regarding this location. Angelo has been mentioned several times. We will not be coming back because of him even though it's the closest to our home. We went to another location and the experience was so much more welcoming. They answered all of our questions. When the young man didn't know the answer, he found someone who did. We bought new batteries there.
