O'Reilly Auto Parts

Johnny Cortez

★★★★★

7 years ago

Had a good experience at this location. Bought a battery in another area and couldn't find my original warranty for it and the associate was very patient and helpful and after a little legwork he found warranty. Will definitely do future business here.

Christina Wilson

★☆☆☆☆

4 years ago

I will NEVER go here again! EVER!! I was checking out when under the counter I noticed a small flashlight. I decided I was going to buy it. The first one I picked up didn't work so I set it to the side and grabbed another one and that one worked. I held it in my hand by my side as I was still in the process of checking out my first order, as in had already put my credit card in the machine and was entering my pin number. The next thing I notice is an employee raising his voice and accusing me of trying to STEAL the flashlight! I have NEVER shoplifted in my life! Plus I had plenty of money to buy the flashlight. He called me out in front of everyone in the store, so everyone was staring at me!! I was embarrassed and humiliated!! And just know, the flashlight was in my hand! Not in my pockets or my purse!! I immediately asked to speak to the manager and it turned out, he was the manager!! So I ask to speak to someone above him and saw the number taped to the door. I called the DISTRICT MANAGER and he had already spoken to the manager who accused me of trying to steal. That manager had completely denied the situation and his employers backed him up even though they were NOT there! That manager and the girl checking me out were the only ones inside the store. The rest of the employees were outside working on cars! They were NOT there! So of course the district manager tells me he believes them and he's not going to do anything about the situation! Nothing! My husband is a mechanic and his employer uses this place on a daily basis, several times a day! They have now switched to using Auto Zone! So, ya'll lost out on THOUSANDS of dollars! Ya'll lost an entire chain because of your awful employees!! So if someone higher up sees this, I hope you do something about it! I was there on April 1st, 2021 in the morning hours! I will never go back to this place and I wouldn't dare recommend this place to anyone, not even my dog! If I could give them zero stars, I would! The manager of the store pretty much laughed in my face knowing the district manager was going to do nothing! What an AWFUL person and an AWFUL attitude!

Condie Allday

★★★★★

6 years ago

Working on my son’s car today I’ve had to make multiple trips to this location for help and parts. Dealt with Alex both times and found him to be courteous, confident and knowledgeable on all things. That’s hard to find at a big box parts house anymore, most struggle just pulling the correct parts from the shelf.

COURT L

★★★★★

a year ago

Kegan was so nice and helpful this morning. I'm new here and I think I found my new auto shop. Thank you for your kind service.

Madison Metcalf

★★★★★

4 years ago

Great and helpful people! I came by today because my check engine light was on. They got it figured out right away and was very knowledgeable and helpful. Great to know that the employees actually care about their customers. Next time I have a problem I will definitely be stopping by here for help!

Kathy Wilson

★★★★★

a year ago

My bright light went out and I stopped her to get it replaced. The nice young man at the counter found the part and went out in the rain and thunder to replace it. Thank you O'Reilly Auto Parts!

Matt D

★★★★☆

2 years ago

For a small store, they seem to have what I'm looking for most of the time as far as parts. The employees are pretty knowledgeable and are laid back too. If the computer says they don't have it, they will look at what they have anyway to find a solution. A complete opposite of the parts store next door which I will not set foot in.

Bernette Lee

★★★★☆

7 months ago

Great customer service even though they were short staffed.

Cole Sherum

★★★★★

a year ago

The altanator on my 350 small block fell off going down the highway and I stopped by and was greeted with kindness. Got the help and parts I needed and could even loan some tools to put it on. Thanks lacy and Keegan! Great customer service.

Cassidy Smith

★★★★★

a year ago

Cole was very knowledgeable. He assisted me with changing my battery today. Very kind young man, and I would say he deserves a raise!

Dustin Moerler

★★★★★

a year ago

The customer service here was immaculate! They went above and beyond for us! The two guys deserve a a raise! It was Keegan and Cole!

Ashley Laxton

★★★★★

2 years ago

I was in there tonight at 6:15 and both of the employees were being berated by an older gentleman. He even made a point to insult physical appearances and was just downright mean. The cashier checking him out stayed professional the entire time and his female coworker was so supportive. She was very friendly while checking me out and I’m proud of them both for how they handled the situation. I’ll keep coming back to this specific store. Thank you to them both for being good humans.

Deb

★★★★★

a year ago

From the moment that I walked through the doors of O’Reilly’s auto parts store today, Cole greeted me with a smile. He was super helpful and knowledgeable . He Even installed my windshield wipers with a smile. This is highly commendable considering Today’s climate. Thank you O’Reillys for hiring such a great guy. See you soon Cole!

Ron Griffin

★★★★★

7 months ago

Matthew Davis, Gabe and everyone else were a tremendous help!!! Travelled from Phoenix,AZ to Mobile, AL , in my daughter’s car we’d just purchased, to drop off my daughter at her college. Car was starting slowly, so we went to O’Reilly to get battery tested. Battery was bad, so we got a new battery. They installed battery for us, but upon connecting new battery the vehicle went into Anti theft mode. Matthew went above and beyond to help figure out why vehicle went into anti theft mode, located the problem and called around to help me find a reputable lock smith to fix the problem. Being a thousand miles away from home and not knowing anyone it was great to have their help!!!! I highly recommend this O’Reilly store, 3800 Cottage Hill

Tyler Miller

★★★★★

3 months ago

I went because I had a bad battery Tyler was super helpful. Hooked me up with a new one and put it in for me. Super chill dude. Definitely coming back if I have anymore care troubles.

Phoebe Green

★★★★★

a month ago

Just Wanted to Say Tyler Smith was such a Friendly, Helpful Young Man. He made sure I Got the Right Parts and He got Much Appreciation from a Happy Customer! Thank You Tyler!

Kierra Eleashay

★★★★★

2 months ago

Wow! They had a really helpful team today. Two young men came and helped me in bad weather! slight drizzle outside, and they still helped me test my lights and fill power steering fluid. They explained everything well. Please keep this team and treat them right!