Mister Car Wash

Sharic Padgitt

★☆☆☆☆

4 years ago

Today on September September 25th this went to Mr. Car wash like I do several times a week as I am a monthly customer today was a little different my license plates holder or holster it was broken and my car was the car was the paint which was chipped in the front yeah right stood outside wait waited for the general manager whose name is Kennedy shaeffer I may say was very very rude no customer service at all. The fact that it Took 35 minutes to come out to speak to me in regards to my vehicle it took me having to call corporate to speak to representative in order to get things handled then she asked where is the damage I say you clearly can see my license plate holder she then laughs and says all I see is hail damage ok what does that have to do with anything. She is clearly someone that you shouldn't have representing your Business. When I tell you that I will never do business with Mr. Car wash again I have had monthly service since I 1st purchased my car in March I will not do business with them again and I will tell friends and family not to do business with them again along with my company that I work for which I noticed that a lot of my technicians use their service this is absolutely ridiculous I do not care how small or minor someone thinks that damage is to your car when your establishment Damages a customer's vehicle you should want to do everything you can to diffuse the situation.

S K

★☆☆☆☆

2 years ago

I forgave MCW for taking my credit card information yet failing to properly initiate my membership, thus making me late for work when I tried to stop by beforehand for a “quick” wash the next visit. I forgave them when my membership was screwed up again, this time in a different city. I forgave their terrible vacuums at multiple locations across the state. I forgave them for making it nearly impossible to digitally manage my account because they can’t find my membership disabling me from connecting my accounts (notice a theme here?). Today was my last straw. I rocked up to the Gattis School location after confirming that it would be open on Google. I know I should be shocked to find that this location is not only closed today, but will be closed for 2 more weeks…but I expect mediocrity at this point. Fool me once, shame on you. Fool me umpteen times….I’ll channel the shame I feel into a review to deter others from making the same mistake of using your service.

Jason A

★☆☆☆☆

3 years ago

I went through the wash as normal. Went to the vacuum area and noticed scratches on my car hood and trunk. I talked to the employee and she immediately turned me down and said they don't have any cleaners that go in the pattern of my scratches. I laughed on the inside since the vertical cleaners very clearly go in the pattern. You could even see the water marks in the same pattern from being spread around by the cleaners. Whatever. I explained to her that my car was in an accident recently and that these were brand new replacement parts and were freshly painted. She tried to deflect blame and tell me they only applied a clear coat to the car and it actually wasn't painted. I'm pretty sure she's not qualified enough to make that conclusion. The hilarious part is that the trunk of my car was scratched in the pattern she described of her cleaners but at that point I just made a business decision to not argue with her and just post a review after. She told me that if it was the machines it would be happening to every car. I don't think all cars are painted with the same kinds of paint so I don't find this to be an accurate statement on her part. The scratches don't bother me, what really bothers me is how quick she was to turn down my remarks and blame some other party. I keep my car in my garage and covered and I haven't gone out much because I was hurt from the accident, so the chances of it being from somewhere else is very slim. Shameful

Nikki Vasquez

★★★★★

a month ago

Ive been coming her for a long time and every time I come , it's always excellent service from all of the employees.

Holly Michelle

★★★★★

a month ago

Micheal was very kind and a great salesman when it comes to offering the monthly subscription! He was a pleasure to!

Magui Rivera

★★★★★

a month ago

It was our first time using this particular car wash so Kenzee took the time to explain thoroughly the services offered. We will be back!!!!

Troy Evanovich

★☆☆☆☆

Edited 7 months ago

The staff trainer at the site displays a lack of professionalism and respect. Upon entering the car wash, there was no indication of rain. Despite no prior forecast of rain, rain suddenly started pouring down while at the car wash. When inquiring about a rain policy, I was promptly informed that none existed and that membership was required. I would advise against visiting this Car Wash, not due to their policy, but because of their disrespectful treatment towards clients. Even after paying $25, customers are still treated as insignificant. The irony as I’ve discovered was that the machines damaged the top of my truck. I called both the Gattis School location and Customer Service and no one answered. Even left messages asking for a return call, zero responses besides the bot response to my review.

Matt Reyes

★☆☆☆☆

a year ago

I’ve been going to this car wash for over a year. Every time I go thru the car wash I make sure the back of my truck is clean and there is no debris that could fly up. I have a tow chain in the back (60 ibs) that I’ve never took out not one time. They have asked me twice before the situation today and both times they let it stay in my truck bed deeming it was heavy enough it wouldn’t cause a problem. This time they made a big deal…. Keep in mind I’ve been through this car wash over 50 times and I never once have I took out the chain.This has been the worst experience I’ve ever had. She stopped the assembly line and continued to argue with me for over 20 minutes while I was just trying to explain to her then she proceeded to gaslight me and saying I was the problem and that she would run the car wash with my window down??? She then took the chain out herself and gave it to me. She was even struggling to hold it. BC ITS 60 POUNDS. The general managers name was Taylor, she had the same problem with my girlfriend when she took my truck. They let her go through with the chain in the back AGAIN deeming it was heavy enough to not be an issue. There was no issue with the chain even the 50 + times I’ve been through before encountering TAYLOR. So it seems like she is on a high horse. The gm deserves -5 stars

Johnson Wu

★★★★☆

3 years ago

Overall good experience with some minor improvements needed. I signed up for the monthly package with tire shining. At some of their locations, the staff turned off the tailgate wash, and some let the machine to wash. I can understand if I have my towing hitch on, and you have to turn off the tailgate wash to prevent damages to your machine, but I have always removed the hitch before washing my truck, and not sure why is your team still turning off the tailgate wash. But then when there are times that I don't remove the towing hitch, the staff let the machine wash the tailgate!! What is this now??? Can you guys make the rules right??? So that we don't suffer over the different standards at different locations!!

Brittany Jenkins

★★☆☆☆

2 years ago

Do yourself a favor and choose a different car wash. It honestly looks like I never went through the car wash and I went through twice. (That’s the only reason it’s getting 2 stars instead of 1 is because they gave me the courtesy second wash). These photos were taken about 10 minutes after the second wash.

Moony Waits

★★★★★

a month ago

Absolutely loved Madison!! Very helpful and straight forward with what options there was!! I love her energy and how understanding she was with any questions I had!

Jim T

★★★★★

5 months ago

Great place to wash my vehicles! The facility is clean, great amenities & staff is friendly & helpful. There’s a Mr. Carwash closer to my home but I’ll certainly drive the additional 7 miles to visit this location. I really look forward to keeping my vehicles clean now!!!

Virginia Hyder

★★★★★

a month ago

Quality service, the wash does exactly what it promised. It is well worth the prescription, on top of that an all around clean and friendly place.

Kimberly Harris Williams

★★★★★

a month ago

Michael provided impeccable service to us as we just went through the car wash. He was cordial, informative, and not pushy! Check him out—Gattis School Rd.

D. SIFUENTES

★★★☆☆

4 months ago

Meh. The membership is good to have if you have a vehicle that shows dirt all the time.... but the wash isn't the greatest at getting all the dirt off. I have a black jeep- I just got home from the car wash and there is still bird poop splatter on the hood. It did nothing to remove it. Guessing I need to do 2 or 3 rounds everytime I take it. That's why I say "meh"

Celine Ross

★★☆☆☆

2 months ago

2 stars because the workers are very nice people. this car wash doesn't do much to clean your car, it's super fast but the $20 wash doesn't cut it. my front bumper and hood were still covered in dust and dead bugs, it looks like the brushes hadn't even touched the entire front of my car. There were other areas of the car that were still dusty and dirty. I should have taken pictures, but was in a rush to wipe down my car and get going. no towels provided to dry your car by hand, the dryers in the wash don't get the job done. the $14 HEB car wash does a much better job, im actually kind of shocked.

Sean Calvillo

★★★★★

2 weeks ago

This is the best truck wash I have ever used..I build barns all over The Texas area and my truck gets really dirty and this car wash always gets it clean and surprisingly the rim cleaner and tire shiner works better than any other machine I've ever seen..this was always the big draw back to me on the drive thru car washes.. And then as a bonus as soon as you're done washing your vehicle they have really good vacuums for free right as you pull out.. It's $32 a month and I can use the car wash as many times as I like.. I could continuously for 10 hours a day wash my car non-stop and not a penny more.. I highly highly recommend Mister car wash