Lowe's Home Improvement

Simu Sue

★★★★★

8 months ago

Just needed a bit of wood cut to order and James in lumber was very helpful. Jarid at the self-checkout area was also very fríendly and professional. Great job guys! 👍🏻

Naea

★★★★★

a year ago

Recently moved my independent 81yr old mother from San Francisco to Contra Costa. She was in need of a washer so we decided to visit Lowe's on Auto Center drive. We went to the washer/dryer section and were met by a friendly professional young man named Edwin Garnica. He gave us our space while acknowledging our presence. There was never a rush or indication of frustration from the so many questions we had for him. He was honest when he wasn't sure of the answer. At the end we were happy with our purchase. This young man should be acknowledged as employee of the year for professionalism and friendly demeanor. I forgot to mention when he was called to the front, he made sure to let us know that he would be back shortly. Salesperson of the year!

Malcolm Hall

★★★★★

a year ago

All the right things!! Everything you need in one place!! Who thought this up? what a great Idea the associates there know their stuff too at first I just couldn't quite get it done so I went to get supplies for one last try before I called a professional who knew? Sales associates who are pretty darn professional another great idea thumbs up for Lowe's

Linda L

★☆☆☆☆

5 years ago

Wasted my time there waiting for online order they could not find despite 'ready for pickup' status. The whole purpose of this order was to pick up item I needed quickly and get out , and it was defeated by their unprofessionalism. It was faster to pick my staff from the shelf myself with less exposure to the germs .

Sean B

★★★★★

10 months ago

Love this Lowe’s. Selection is great and always a lot of great deals to be had. The young man in the garden center that wears the camouflage vest I think his name is Taylor is always super helpful and willing to stop what he’s doing to point me or my wife in the right direction. The selection of plants is always top notch as well. Will continue to come to this Lowe’s over others.

Donald Cornelius

★★★★★

10 months ago

I had an outstanding experience at Lowe's thanks to Helene. Her customer service was truly spectacular—she was friendly, knowledgeable, and went above and beyond to help me find exactly what I needed. Helene took the time to explain options and made sure I left completely satisfied. It's rare to find someone so dedicated and genuine. Huge thanks to Helene for making my visit such a positive one!

David Clark

★☆☆☆☆

7 months ago

I went into Lowes today 7-21-25 10:40am, shopping for a refrigerator. There were 6 associates standing around the desk having idle conversation. I passed them 3 times as I'm opening the doors on the refrigerators doing comparisons. Not one sales associate took the time to offer any assistance. Where has customer service gone?

Shawna Byers

★★★☆☆

4 years ago

Paint mixing gone wrong! Not even sealed and he put it on the counter for me like (in his mind rhinking I see nothing!) I had to have someone page to mix paint got three cans started and when I returned from the carpet area he was nowhere to be found. I took the cans to customer service and said it was unacceptable. She said she will see if he would remake them. They acted like nothing was wrong with the can and I was crazy for asking (the can was leaking it could have made my car look like a Jackson Pollock Car and how would I open it, close it and put my pour top on it).... He started remaking two cans then after my paint was put into the shaker he disappeared again. I was not sure where because I was on my phone net returning a rug I ordered online that was in-stock in store ..... Customer service lady came back by after about 15 minutes later and said "is he making them ?" I said "I don't know where he went". She said "maybe a customer pulled him away" I said "what am I?" She was not amused at all! The rug is awesome! I picked up other items I ordered yesterday and the curbside delivery was great! The curtain rod is exactly as I expected!

Richard Coney

★☆☆☆☆

a year ago

Bought this, Bissell . When I got home and unpacked it, this is how it looked. Obviously, someone used it and returned it. They didn't have another in stock. Now I need to go to a whole different city. I spent over 10k in October and had issues. I didn't do a bad review because they made it right. If they had done something, I wouldn't have written this.

Lawrence Powell

★★★★★

Edited 3 months ago

Madlin was the absolute best. She went above and beyond for me to find my request in stock at other stores.

Patricia Adamson

★☆☆☆☆

5 months ago

Went to lowes..and the first thing I saw was a lady walking around on her phone laughing and I tried to ask her a question..all she did was stay on the phone and walk away..then I went to the tool section..and there was a guy named Mike ..just standing around..not doing anything..so I decided to leave..went to home depot where I got great service..a few weeks ago I talked to a guy..he gave me great service..but no longer works there.. Terrible managers and messy store..

Rob Lew

★★★★★

3 years ago

I was able to purchase the trex decking as shown in the photo also was able to purchase on Clarence a few of these other items the tiles and the flooring got a real good price. Also the associates at the pro desk were very helpful especially Antonio i think, he was the supervisor in pro desk, and also a shout out to David in flooring.

Jennifer Munoz

★★★★★

8 years ago

For the hood this place isn't bad. You could get mugged at any moment in the parking lot! I try to park as close to the entrance as possible. By the way there's plenty of parking! Usually it's a ghost town in here but today was pretty busy. Customer service was on point! One employee actually walked me to the correct isle and another asked if I needed help. In this store that's a rarity. Usually the employees are sitting around talking because there's no one to help. I was looking at floor tile and the have a huge variety. Very trendy and very inexpensive. The store is always clean and in order. I've never seen it any other way. Regardless of the customer service I would still come to this store it's convenient for me and I think I'm a tuff girl!

ASchnibben

★★★★★

2 months ago

I like this Lowes :) It's close by and has a lot of options! The older lady in the paint section was very helpful and I was able to get a color match and bucket of paint for my dad's sign! I took some color samples home too! It was great!

A

★☆☆☆☆

4 months ago

Horrible customer service experience. Wasted my time and didn't honor their own prices. I asked to speak with the store manager over an item that had been marked down but they couldn't locate previously. A department manager was called instead who was on break waited for 20 mins for him he never showed up, then an ASM was called who took 25 mins to show up and then had no explanation for why they couldn't honor the price. I requested to speak with the store manager again and now they cannot contact him. This is not the way to treat customers. My time is valuable, I don't want to talk to 3 people who have no authority to approve what I'm asking only to wait for the person I originally asked for.

D P

★☆☆☆☆

a month ago

Don’t use Lowe’s contractors especially flooring and carpet they use subcontractors that are 100% scammers damaging furniture and walls also doing a half ass job trying to scam you for more money than the installation agreement Lowe’s contractor isn’t in this state as previously mentioned they use subcontractors that will hold up your installation if you refuse to pay them a ridiculous amount for something you do not need!! Check Lowe’s contractor reviews below having any work on your property by a Lowe’s contractor I found over 200 negative reviews but I actually went through with their choice now I’ve been without anything covering my floors for a little over a month now because I refused to pay them to fix something that didn’t need fixing I actually hired another contractor to recheck what they said was an issue and the contractor found nothing wrong with anything so I rescheduled the install and it’s been over a month still nothing so be warned before you regret using a Lowe’s contractor

Scottygirl73.

★★★★★

a month ago

Five Stars – Excellent Service at Lowe’s! I had a great experience at Lowe’s thanks to Menard, who helped me purchase my security screen door and bathroom vanity. He made the entire process easy, efficient, and stress-free. He was extremely knowledgeable and somehow knew exactly what I needed before I even did. From start to finish, everything was quick, smooth, and painless. I truly appreciated his professionalism and expertise. I would absolutely recommend working with Menard again for any projects like this—top-notch service all around!