Jiffy Lube

Tom Ireland

★☆☆☆☆

7 months ago

Today I took my car for an oil change at the Delmar location. I have used jiffy lube for many years and was always satisfied with the service and how I was treated. Today was different. I forgot my phone and when I paid the invoice and was not credited the 25$ coupon. I drove home got my phone and returned to the store. There I was told that he would not credit me for the coupon. This all took place within an hour time and I will never return to jiffy lube.

nick c

★★★☆☆

6 months ago

Your price listed for the service gets changed when he brings it up. There’s a five dollar fee for the filter and a $10 shop supplies. None of that is indicated on your website or your advertisement . The technician was kind enough to put in a couple of codes to get me a discount, but it should not be required. They also said they filled up my windshield washer fluid as soon as I got down the road the light came on.

Adam Brunelle

★★☆☆☆

9 months ago

They did technically resolve my issue, but at a considerable cost of my time and money. I brought my car in because the battery kept needing a recharge, and I also requested an oil change. The oil change was as expected, although they chose the priciest oil when I asked for their recommendation. For the battery problem, I specifically wanted to know if the battery was the cause. After 40 minutes, they told me the battery was bad but they were still testing the alternator. I told them to stop, as the source of the problem was supposedly found. Then, after a 20-min ute wait for the battery to be delivered, I received a $550 bill. This included the most expensive battery and a $100 charge based on my own online estimate. I wish they had been more considerate in their decisions. This experience felt neither convenient nor worth the cost. I'll be seeking out real mechanics moving forward.

Sergey Wilson

★★★★★

9 months ago

Personally, this was my first time getting my inspection done on my own. I believe his name was Michael who helped me tremendously with understanding how this process works and what to do. I’m grateful I went to Jiffy Lube, because they by far have the best customer interface I’ve ever had! Thanks again for making this experience, my first experience, easy, and worry free!

Mary Beth Burrill

★★★★★

5 months ago

Kind and Professional Staff. I had a Groupon but it wasn't for this franchise location. They added their own coupon towards my total. Still 1/2 the price of my neighborhood garage

SEQUANNA Richardson

★★★★★

5 months ago

Very professional. Out in a timely manner. Living their services. I will return and refer others customers to try them. I give them a 10. Thank you

Cihat Dağlı

★★★★★

5 months ago

I just got my car inspection there, and I'd like to say they were so kind,and amazing. Also, they were so quick. Thank you for the service.

Nancy Nieves

★★★★★

Edited 4 months ago

I had an oil change for my vehicle and was disappointed with the service this time. Tasks that were done in the past were skipped. No one asked me which oil I preferred, and there was a lack of communication like in previous visits. Tire pressure wasn't checked as it used to be. There was absolutely no communication from the service staff. Very strange, and I won’t be using Jiffy Lube anymore. They didn't even check off the check engine light. I drove in and paid for the service in less than 10 minutes. No communication. No one asked about the oil I wanted to use. No check on air filters. I left with an $ 80.00 plus bill at the end. I will be utilizing a private mechanic from here forward.

nate Derucher

★☆☆☆☆

4 months ago

The store opened 5 minutes late even though the employees were there for 20 minutes. They over charged me on my state inspection by putting in my old car in the system instead for my new car. New cars inspection are only 9 bucks. The floors were never mopped from the night before. There were coffee stains all over the floor and the rugs weren’t swept.

Andrew Sigond

★★★★★

6 months ago

The best and quickest jiffy lube I have been to in the capital district. Was in/out in under 30 minutes for an inspection on a Saturday morning. Attendants were excellent. Thank you!

Michael Dicarlo

★★★★★

6 months ago

I went to Jiffy Lube/Hoffmans in Delmar for oil change and inspection. Micah was very friendly and professional. They offered some additional services, but were not pushy like some of these types of places can be. They even suggested I skip the tire rotation after taking a look at them which would have been an additional charge and they added a bunch of coupons to save me more money. It wasn't too busy and they had me in and out pretty quickly. I was very satisfied with the service and the price with coupons was very reasonable. Thanks Micah and Jiffy Lube!

P B

★★★★★

5 months ago

Very good experience, one of the most efficiently run oil change places I've been to. Super courteous staff, especially this guy named Michael (phonetically, 'cuz I think he had a different spelling) who went out of his way with extra courteousness in service. Will return.

Adam Johnson

★★★★★

6 months ago

I've been going to this location for years and its always pleasant and fast. The price is always great and the knowledge of the team is great, never feeling like you're being up-sold; instead being offered legitimate guidance and well priced options. Shout out to everyone who helped make the experience amazing including the initial check in and check out to the car by Micah H., and all the service providers on the floor making the magic happen Nicholas M., John V., Robert W., and Brandon H.

dale green

★★★★☆

a year ago

I spoke with Mark on the phone about my check engine light- he WAS VERY accommodating, and conscious. Never anytime pushy, but very practical and pragmatic about what may be needed! Great shop/service. I would give 5 stars, but no one’s perfect. Maybe next time 😄

Allisen Moore

★★★★★

5 months ago

Wow, I never take the time to leave a review but they were phenomenal! Micah greeted me and was so personable, kind, funny, and helpful! Chris not only explained the problem in a way I understood but also came up with a solution that didn’t involve an upsell! Totally appreciated their honesty and quick service. Will definitely be coming back!

Emily Furman

★★★★★

5 months ago

From start to finish I received excellent service! I got there just after 5pm on a Sunday and asked for an oil change. Micah met me at my car, took some information and then helped me get my stroller out of the car, and carried the diaper bag into the lobby and held the door for me. There were complimentary chilled water bottles too! The oil change was pretty quick and the gentleman that ran the transaction told me to look for a better coupon when I tried to hand him a $15 off coupon. When I couldn’t find what I was looking for he discounted $30 and I got a free car wash.

Ken Young

★★☆☆☆

Edited 7 months ago

My wife went to Jiffy Lube to get an inspection. As soon as she pulled out onto Delaware Ave. the check engine light came on, and the car was stalling every time it stopped. I pulled the codes and it was running lean, which made me suspect a vacuum leak. When I opened the hood, I was surprised to find that Jiffy Lube had not reconnected the air intake hose after checking the air intake filter, or perhaps tightened it so loosely that it popped off? This created an unsafe driving situation that is unacceptable. Her car also failed inspection, which I obviously don’t blame Jiffy Lube for however, they simply said rear brakes as the reason for failing and gave no details as to what deficiency they found in the rear brakes. A more detailed reason would have been helpful, but I guess our mechanic will find the problem. Update: Jiffy Lube manager contacted me, apologized and appreciated the feedback. Hopefully they addressed the issue. Updated to 2 stars.