Google Reviews
Cindy Conde
★★★★★
a week ago
We want to a give nod to Carla in the rental car section. She helped us with getting us connected with right dept. and she went way out there to help. A shoutout also the lady beside her… the cashier.. she was very helpful and friendly.
Patricia Cuevas
★★★★
☆
3 weeks ago
I had a very positive experience with the person that greeted me as soon as I pulled up into the bay. He was very professional and kind. However, when I was in the waiting room, you offered free popcorn while I waited. Unfortunately it was empty. I approached the lady behind the desk And she said that The man that made the popcorn wasn’t here And that wasn’t her job. After waiting about an hour, I approached another lady behind the same counter and inquired about the popcorn, and she informed me that it was too late in the day to make any. I was very disappointed.
Sakuda Blossom
★★★★★
3 months ago
Zach was absolutely hands-down amazing! He coordinated my maintenance for my RAV4 and also Hooked me up with some amazing floor mats that make my car feel & look absolutely brand new🙌. I’m super impressed with his customer service skills, and when I told him that I was on a very strict timeline, he made sure to stick to it as closely as possible. He gave me his card & told me to text anytime night or day and he would accommodate my weird work schedule! It’s definitely worth the drive and time to keep my maintenance and car care at the dealership! No more 5 min oil change! -Alisa G
Jaelene Michelle
★★★★★
a month ago
By far one of the best experiences I have ever had buying a car! Process flow was great! We got there at around 1030 ish and left there at 12 ish! From our salesman mark to your finance team! We’re truly so wonderful and wanted to make sure they took care of us and they definitely did!
Melissa Scallan
★★★★★
a month ago
I purchased my vehicle from J. Allen Toyota about a month ago, and had a great experience. Ryan and the whole team made the process so easy. Everyone was friendly and helpful. To anyone looking for a new or used car, I highly recommend this dealership!
BRANDON SIMONS
★★★★★
a month ago
This was a great experience today. We always purchased from Allen Toyota in the past, but due to numerous encounters of terrible service we've avoided the service department for almost 10 years.... But today made me feel much better and I look forward to continuing my service appointments with J. Allen Toyota! Not only was I called the day prior to confirm, I was called and messaged about my truck service being completed. Great communication today!
Lavonya Johnson
★★★★★
a month ago
I had an exceptional experience with J Allen Toyota, and I can’t say enough great things about Evan. From The very beginning, he walked me through the entire process step-by-step, answered all my questions and was incredibly informative and patient throughout the experience.What truly set Evan apart was the extra care and attention to detail. He made sure my Mercedes was spotless, ready and waiting for me when I arrived in town.He even went above and beyond by arranging an Uber to pick me up ,traveling two hours, which made the entire process smooth and stress-free.Evan was there for me every step of the way, and his professionalism, dedication, and genuine customer care, truly stood out.If you’re looking for an outstanding dealership experience, I highly recommend J Allen Toyota, and be sure to ask for Evan!!!
Stephanie Marvel
★★★★★
7 months ago
A truly amazing car buying experience. I walked into Allen Toyota at 4 PM after a frustrating day with my long-time dealership, Hyundai, where I’ve been a loyal customer for over 15 years. Sadly, I had reached the point where I no longer felt like a person—just a number. That all changed the moment I stepped into Allen Toyota. Ruben greeted me right away with a warm smile and asked how he could help. He listened—really listened—to what I was looking for, and immediately got to work finding options that fit my needs. I also had the pleasure of working with Steve, and together, these two gentlemen created one of the best car-buying experiences I’ve ever had. They were knowledgeable, kind, and incredibly patient, answering every question I had with care and honesty. Though the paperwork took a bit of time, I experienced a hypoglycemic episode during the process. Without hesitation, Ruben and Steve jumped into action—offering snacks, drinks, and genuine concern to make sure I was okay. Their kindness went far beyond customer service—it felt like they were looking out for me as a person, not just a buyer. From the moment I walked in, I felt welcomed and valued. This dealership didn’t just try to make a sale—they invested in me and what I needed for myself and my family. I left not only with a beautiful new car but also with full confidence that I had made the right choice. I highly recommend Allen Toyota—and especially Ruben and Steve—to anyone in the market for a vehicle. They turned a stressful day into a heartwarming experience I won’t forget.
Aileen Mantanona
★★★★★
2 months ago
A 10/10 recommend for me they always making sure my Tacoma is in good care. Service is on point! Thank you J.Allen for always taking care of me ;) & My 2024 Toyota Tacoma.
Kara Tierney
★★★★★
a month ago
Hands down the BEST car-buying experience I’ve ever had. J Allen Toyota absolutely crushed it, and Dillon deserves a massive shoutout. From start to finish, he was friendly, knowledgeable, and 100% focused on making sure we got exactly what we wanted. No pressure, no games, just straight-up great service.
Shay Mayo
★★★
☆☆
6 months ago
First, let me say that Zach Corbin the service desk member was excellent. He's always a pleasure to talk to. Now for the issue. My engine light was on when I got my car back. I thought it would go off but it didn't. Then when I parked at my next decision and cut the car off the fan was still running while the car was off. The dealership was closed by then. Luckily, I was able to go to Auto Zone to know why the engine light was on and why the fan was still blowing. The service techs failed to reconnect the barometric sensor! It was an easy fix and auto zone didnt charge me. The service techs should be aware that if the engine light was on when the car came in, that there is a problem when the car leaves with the engine light on. That was the only issue...
Rebecca Cohoon
★★★★★
2 months ago
Chad Gunn was amazing! Made the whole process effortless. I wouldn't own a new car if it hadn't been for him!
Tannaz A
★★★★★
Edited 5 months ago
I recently purchased a 4Runner and I can’t say enough good things about working with Tyler. From the moment I walked in, he was friendly, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Tyler answered all of my questions, explained every feature of the 4Runner in details! Thanks to Tyler, buying a car was an enjoyable experience. If you’re looking for someone who’s professional, patient, and truly cares about his customers, I highly recommend asking for Tyler!
dreamless
★★★★★
a month ago
Evan really helped me out when I had my sights set on a truck. He made the buying process easy and quick. I highly recommend this place for anyone looking for a Toyota.
Cathy Bond
★★★★★
Edited 5 months ago
5-star experience at J Allen Toyota! Initially excited about the SUV I wanted, but what impressed me was their honesty and integrity. When they discovered some issues with the vehicle, they didn't try to sell it to me anyway. Instead, they offered me a better option with less mileage at the same price! Their customer-centric approach and transparency are truly commendable. If you're looking for a trustworthy dealership, look no further than J Allen Toyota. Highly recommended! Special thanks to Tina Cannon.
VR Murphy
★★★★★
2 weeks ago
My family and I drove from Louisiana for a weekend trip and noticed a rattling noise on my husband’s truck Friday evening (Toyota Tundra). Saturday morning, J. Allen Toyota made time to thoroughly check his truck (drove it around to hear the noise, put it on the rack to check it, and checked all the fluids). The issue was found to be something simple which they quickly resolved and provided a thorough explanation! They were very patient and knowledgeable and did not charge anything for the inspection. We greatly appreciated this being that we’re from out of town and they were so kind!! Thank you!!!
April Carter
★★★★★
3 weeks ago
Best experience I’ve had since I’ve been going there! Upon check in, I was told it would be a 2 hour wait. BUT after 30 minutes I saw my car pulled up in the drive. I almost questioned if they even changed the oil and filters at all. But of course I know they did I considering it was charged to my maintenance plan. The HR manager herself even came out to make sure the advisor had my paperwork done properly. So glad I didn’t have to wait the expected 2 hours. Thank you J Allen
Wayman Linebaugh
★★★★★
3 weeks ago
My experience at Allen Toyota was awesome! Mark Kerguson was phenomenal! He spent time talking to us about different vehicles and helped us to find the right one! No high pressure sales! I was able to find the vehicle that fit my needs! He spent time going over the vehicle and providing information! I greatly appreciated all of his help! Thank you for making my car shopping experience a great one!
Joe M.
★★★★★
3 weeks ago
We had the pleasure of working with Tina Cannon at J Allen Toyota for the purchase of our 2026 Toyota Highlander Hybrid Platinum, and we couldn’t be happier with the experience. Tina was an absolute joy to work with—friendly, professional, and an excellent communicator every step of the way. Our deal was handled entirely via phone, email, and text, as we live in Florida, yet Tina made the process seamless and stress-free. When we flew to Mississippi to pick up the car, we were in and out of the dealership in less than two hours. Tina truly restored our faith in the car-buying experience, and we highly recommend her to anyone looking for a knowledgeable and personable sales professional.
Aaron
★★★★★
2 weeks ago
Clint was a patient and excellent sales rep. He wasn’t pushy and didn’t try to steer me toward something I didn’t want. He listened to the things that were important to me. Ultimately they didn’t have what I was looking for and I left. Clint remembered what we had talked about and when something came in that met those wants and needs we were able to make a deal.
