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Google Reviews
Tyler
★★★☆☆ It’s okay. Many of the vacuums are broken. Sometimes I feel like my car is being abused going through the wash. My car comes out relatively clean though. 🤷♂️
E
★★★★★ I like the free vaccuums! Even the low end priced car wash did a good job cleaning. I originally said in my review that there were some scratches to my car after the car wash, but that was from a different carwash. My error. This car was great!
Mabel Santiago
★☆☆☆☆ Three weeks ago it was brought to my attention by a family member, that my wheels had a black thin line around the whole rim on all 4 of my rims/wheels. Which really worried and scared me when I realized that my rim appeared to be damaged. I had several people, who I consider car detail specialist to give me their honest opinion. And so they did, and all of them including an employee of this car wash, said it looks like the brushes of the car wash are rubbing off the coating off my wheels. Let me tell you, this immediately stressed me out!! I quickly began to reach out to the manager. And boy was it hard the first week, no luck by phone. But was able to get through at my 2cd week attempt. My 1st contact with the manager, was pleasant and informative. I followed his direction which was to complete a DAMAGE FORM. So I did and was given the form to bring home, come to find out I wasn't suppose to bring it home. The employee wasn't aware of the process, which is fine. I honestly didn't care. Anyhow, I completed the form and dropped it off at the car wash. I wasn't able to meet with the manager due to both of our conflicting schedules that week. So the following week, I attempted to meet with him and went on a day he wasn't working and then he had a meeting on they other day. So, I left him a written message to call me back, and never heard back from him. Which was disappointing. So I decided to go again, and met him this morning. And once again, extremely unsatisfied. Anthony, appeared to lack any training in customer service. The first thing I noticed was that he immediately disregard to my concern. Then he didn't even take the time to look at my wheels. I had to ask him to take a look at my concern. He dismissed my concern and stated I had to go through my insurance. After, I became frustrated he apologized and stated he understands my frustration. But continued to brush it off....=( As much as I LOVE Golden Nozzle car washes, the outcome of this situation has not been what I expected. I have left a message with his supervisor, awaiting to hear back from them.
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