Google Reviews
vmsmith (Gary Bergstrom)
★★★★★
Edited 3 years ago
I don't care what anyone else says, I've been coming here for years and these guys always treat me and my cars with the utmost care and respect. The very few times I've not been happy about something, I tell them and it's fixed with a smile. I always make sure to approach them respectfully and I expect and receive the same. Of course, I have been a fairly generous tipper from day one... Edited on 4/5/2022 I think the reason for a lot of the variation in reviewers ratings is probably due to expectations. I am a fanatic about details on my cars and would prefer to do all the washing & detailing myself like I used to when I was younger. But I'm an adult now and no longer have the time or energy to do it myself, so I need to pay someone to do it for me. I fully realize that no one else on this planet will do as good a job as I do myself, so I don't expect them to. And I can tell you that these guys consistently meet the "good enough" standards i have for anyone else I allow to touch my cars. With one exception. The windows. I let themdo the outside of the windows because they're just going to get messed up the first time I put a window down anyway, so no harm done. But i do not allow them to touch the inside of any windows because I'm a clean window fanatic, and once they've "cleaned" the inside windows they are noticeably dirtier than they were before they "cleaned" them. I know my obsessive standards for cleaning windows is kind of a sickness and that it would do no one any good to expect them to meet my standards, so no harm done and I'm happy that they accommodate my request to not touch the inside windows. They sometimes look a little hurt when I tell them not to clean interior windows, but I know it's for the best for all concerned.
Leonard Yoon
★
☆☆☆☆
7 years ago
This morning I took my car to this place because they are in a convenient location. I thought I got a good car wash and didn't look very hard for problems after they gave me my keys back. But after my car wash, I came home and found a spot of glue or sticky material on my hood that will not come off. This is not the first time they have done this to me and I think this place partakes in systematic dishonest behavior with their customers like this. Avoid at all costs!
Jonathan Ramos
★★★★★
3 years ago
These guys always do an awesome job and are pretty quick. I always do "the works" when my car is pretty dirty and it comes back almost spotless.
Jeanette McIntosh
★★
☆☆☆
a year ago
My first time at Gentle Touch Car Wash was a disappointment, aside from being overpriced, they provided poor service on their detailing. No wonder they're not busy and have a poor rating.
Tom labue
★★★★★
Edited 6 years ago
By far the best car wash I have ever been to! There service is top of the line. If they miss a spot just let them know and they will take care of it. Interior and exterior detailing is excellent. The place is always clean and inviting. The owner really knows what he is doing. Gentle touch has become my and only car wash!
Resident Lending
★★★★★
7 years ago
My experience today 4/17/2018 Today I got my car washed by this team supervised by Maurice. I have to tell you it was the best experience I’ve had at any car wash company. The customer service level was impeccable. The attention to detail in the commitment to great service was so awesome that I cannot compare it to anything else. Thank you for such a great expression and experience. I will be recommending your services
Marc Ant
★
☆☆☆☆
4 years ago
Worst $100 I've ever spent on a detail. Didn't do a thorough wash...and I paid extra for a hand wash. There are wax smudge marks all over my car, interior doesn't even look like a vacuum was used and of course there are streaks on my windows. The older gentleman with the tight haircut needs to put more effort into his work...its called detailing for a reason. It wasn't even busy and I expected better results after hearing good things about this place. First and last time visiting.
Mike Park
★
☆☆☆☆
2 years ago
This place might be the worst customer service I’ve ever had in my life. When I asked him why my dash wasn’t clean or the side panel wasn’t clean or with the door handle still was dirty his reply was pay for a detail. And when I said they clean is pretty well in Irvine and I pay more for it here the middle package which was 3499 and gave him a five dollar tip. He still sad and had the audacity to say get a detailed we don’t do or provide those services for the package.. wow so I took a towel and I cleaned it myself. Zero customer service.
Mani Wilson
★
☆☆☆☆
3 years ago
I just bought a car earlier this week private sale and wanted to get it detailed to kick off my birthday weekend. The employees had nice customer service, but the only thing that looked good in/on my car was the carpet. Everything else looked like it wasn't touched at all or poor effort. I was very disappointed to have to wipe and scrub the inside and outside of my car after paying so much for a 'detail'.
Marlone Noir
★
☆☆☆☆
11 months ago
Worst 100 detail ever scratched up my car and dash board do not Recommend these guys couldn’t detail a bike
Brett Stalbaum
★
☆☆☆☆
8 years ago
Quite apparently Google listing fraud here. Comes up under search for "self serve car wash", but it is not self serve. Very expensive, I did not buy after wasting a lot of Google navigation time trying to get here.
Ernie Hernandez
★★★★★
6 years ago
These guys are quick and thorough. The manager even comes out from behind the desk to help his crew.I appreciate the fact that they use compressed air to blow water out of the door seams. Recommended!
Hiep Huynh
★★★★
☆
Edited 4 years ago
Quick service, friendly staff. I like this place but sometimes their carwash result is not always consistent.
Marina Morris
★★★★★
a year ago
I have been coming to this car wash for a few years, for regular washes and a couple of times for detailing. Always happy with the quality and customer service, will continue to come over. Today my car was super dirty - covered in sticky bugs after driving through the desert. The guys at Gentle Touch pressure-washed it and got all the bugs off, I am so happy 😃🙏🏻
Brianna Willmon
★
☆☆☆☆
6 years ago
I just came from here. They upsold me from the $29.99 to the $59.99 & I was getting it for $49.99. They were supposed to do everything to the outside-undercarriage/vacuum/windows (in & out)/wipe down the interior, as well as clean the floor mats. I’m extremely unhappy with the results.
D.J. Smith
★★★★★
a year ago
I came here for an interior/exterior car wash and was not disappointed. The check in process was quick and easy and there is a nice, shaded area outside with benches that you can wait for your car. Or you can wait inside and watch the cleaning process through the windows. A young gentleman named Alaa was polite, and very thorough, it was nice to see a young man so pleasant and cordial.
Kyle
★
☆☆☆☆
10 months ago
The date is April 27th 2025 I called two hours in advance, left a message telling them I need a full car wash and detail. I show up and they are physically closing the gate. I talked to the manager and asked if I could please get my car wash and he said sorry we're closed. I said you guys close in 2 hours according to your website and I called to let you guys know I was coming. Tye manager shrugged gus shoulders and said sorry were closed. It's too slow just to wash your car. If it's slow shouldn't you guys want my money? I said I'll do the works to make it worth your while and he wouldn't budge. He didn't offer me any coupons or discounts just a shrug of the shoulders and to basically figure it out myself. Customer service is dead man, this place won't be getting my hard earned money anymore. What another disappointment.
Paul McGuire
★★★★★
3 years ago
Had a bronze cleaning done today. Hadn't properly vacuumed the floors in a while. Service was quick, out in about 20 minutes. Don't expect them to throw away your trash. Do that yourself before starting. All windows are shiny. It was all we needed and done well. Photos of floors after cleaning.
Clayton Rehm
★
☆☆☆☆
3 years ago
Just a really mediocre car wash for $50. Interior has spots that could have been cleaned and side mirrors weren’t even wiped down. The wheels are super dirty still. Overall dissatisfied. Don’t come here. Just pay the extra $50 for a full detail elsewhere.
Eric
★★★★★
6 years ago
I once left $2500 cash in a see through baggie in the door pocket getting a detail, and they didn’t take it! Everything was there with the car perfectly detailed. Have been coming here for years and will continue to do so. Very friendly service and never feel like I’m getting ripped off. They have great deals too! Very comfortable chairs to wait in and clean bathrooms. I mean, what more cold you ask for?
