Google Reviews
A M
★
☆☆☆☆
a year ago
I always ask for napkins and a car air freshener, they give me one napkin, which is impossible to wipe anything with, and when I ask to give the air freshener to the car, there is no reaction. It's strange... well, I won't say anything about the poor glass cleaning, but here it's a complete saving of water and foam... and there are scratches on the side of the door after washing, but I haven't filed a complaint anywhere... no time and nerves
lori smith
★
☆☆☆☆
9 months ago
Both my front windshield wipers were ripped off the car during the wash cycle. The management response to this was abhorrent. After filling out and submitting the required report, I was told a manager, who was not available at the time, would reach out to me asap. No phone call all day. It took two follow up calls by me the next day before finally reaching a manager. He offered multiple excuses but no offer to resolve until I pushed the issue. Eventually, they agreed to reimburse me for the cost to replace the wipers.
David Grondona
★★★★★
Edited 5 years ago
This drive-through car wash does well with black paint. The staff is professional and show a strong work ethic with the cleanliness of this place. My car has been through this wash 40+ times.
Cole Smith
★
☆☆☆☆
Edited 2 months ago
Place has gone downhill, machine broke my new wiper and no vac at some stalls
Ananda
★★★★★
2 years ago
Love coming here to wash my car!! They are very friendly and makes the wash easy. They have everything you need to have your car like a new.
nozanin sharipova
★★★★★
a year ago
I love this CarWash place. I come here every time and all the workers are so friendly and nice. I love the vacuums after the wash it’s always kept nice and clean. Overall I recommend Fast5Express CarWash! 👌
Gdubn “gdubn” ramos
★★★★★
2 years ago
This is my go to spot every Friday after work than my barber lol. So if you’re looking for quick wash and you live local or just passing by, wash your car here. Thanks for leaving my Lexus clean 🧼
Lauren Swain
★★★★★
a month ago
Love this place, mainly because Michael is always smiling and friendly and his positivity is contagious!
Ann Nguyen
★★★★★
a year ago
$19.99 for a spotless car! Fast service, especially at lunchtime when it’s not crowded. Highly recommend!
Andrew Ogren
★
☆☆☆☆
3 months ago
Don’t bring a large SUV here! This car wash scratched my brand new 2026 Escalade (w/ under 300 miles) and refused to make it right. Not how you do business. Steer clear of this place if you have a large SUV or truck … you’re guaranteed to leave w/ a new scratch and/or chipped paint like me.
Sana Shah
★★★★★
2 years ago
This car wash is fast, efficient, and e overall extremely convenient. The service is great, and they have all the tools you need to clean your car effectively! Ab was very helpful in advising me on which service to go with for my needs. This car wash needs more employees like him!
Vanessa Bland
★
☆☆☆☆
a year ago
ABSOLUTELY THE WORST experience with this Location!!!!!!!!!!!!! This location has gone downhill and they have failed to maintenance it, causing thousands of dollars to my car!!!!!!!! . The hood of my car got totally scratched up after going through this location. After coming out and seeing the damage, I spoke with Dave the supervisor who took my damage claim. While I was really upset, he calmly told me that he has seen this before and that their insurance should cover it. That being said, he had his District Supervisor look at it a few days later. It was cloudy and so the scratches didn’t stand out as much. He showed my husband and I a camera footage of the entrance going in, and said that there were scratches. LOL..when he walked out to the car and saw that “the scratches “ on the car was actually bird poop and dirt. His “scratches” on camera disappeared. Because he barely inspected the car he said he was going to deny the claim!!! I have been a loyal customer to this chain and this particular location for a few years
OC-Dream Center
★★★
☆☆
Edited a year ago
Today at 8:00am I brought my car to this wash. Purchased a $40 platinum membership and mid way through my car got stuck, instead of the car wash stopping to protect my car it pushed a car into the bumper! I went back once I realized there was damage and they blamed me for my car being moved into park! They were rude and completely unprofessional! I will never so much as do business with organized criminals! They push cars through and blame you if damage is done rather than taking ownership and safeguarding clients! Whether my car was moved into park or not the car wash should stop and protect a car if this happens! They are responsible so me but created a system by which they look like they care and then shift the blame to me. Another man I met this afternoon named Dale who was involved in a 3 car jam same day today stated they were blaming him for turning the wheel off the track! This place is horrible and they created a process whereby they blame the customer knowing it doesn't stop when issues arise it just keeps pushing cars through! I just got this car a week ago and this was the first car wash and my experience was hell on earth! Below the person said to contact the store manager I did that he mocked me and shifted the blame to me. The district manager did the very same thing! Your policy is to not honor your customer I will never do business with you! I am going to write the oc register and go out of my way to help you experience enough pain to change your horrible policy and absolutely abominable customer service! Update: I didn't get the resolution I had hoped for but have gone back and the changes made are solid and the process is improved so I will up it to 4 stars and possibly more as time goes forward. I forgive the difference of customer service indifference and choose to move forward and keep giving them a chance to earn or business, thanks for the changes.
Jennifer Lutz
★★★
☆☆
a year ago
I am a member of Fast5Xpress Carwash. So nice that they’re everywhere. Convenient and great programs but unfortunately, this particular one has vacuums that are broken and different nozzles that blow air don’t work properly. I’ve tried different spots and each one I went into was broken. I couldn’t believe it. They all need to be replaced. Unfortunately, this place does not keep up with the standards that I’m accustomed and other locations. Ugh
Bekzat Akhmezhanova
★★★★★
2 years ago
Fast5Xpress Car Wash in Costa Mesa provides an efficient and high-quality car wash experience. Their fast and automated system ensures a quick turnaround time without compromising on cleanliness. The staff is friendly and the prices are reasonable, making it a great option for those looking for a convenient car wash solution. They are always busy.
Michael Thagard
★
☆☆☆☆
a month ago
This place has gotten more expensive and the washes have gotten worse. Every time I leave this place I always question why I continue to go back. Now that the platinum is $24 I will start going to a true professional that actually cleans my car. Currently writing this while looking at how horrendous my car looks after the “wash”.
G A
★
☆☆☆☆
6 months ago
One of the worst carwashes ever! Its totally different than their Irvine location. The dryer roller machine broke my wiper blade and when I informed them they told me “the store manager will take a look at the videos and this might take 2-3 weeks” And they added “we are usually not responsible and dont cover wipers but we will see”! Oh really?? This is my second time at this location and facing another problem! The first one the soap machine inside the carwash stopped for 3mins and got stuck there. No apology no nothing. It is like a different owners between this location and the one in Irvine. If you take care of you car DONT GO THIS LOCATION. And I’m sure all good reviews are fake.
Dorota Augustyniak
★★★★★
3 weeks ago
These doughnuts are absolutely amazing—the best I've ever had. They're wonderfully large, soft, and perfectly fluffy, with a golden, delicate crust on the outside and a light, fluffy texture inside. Every bite melts in your mouth.
Mr. No Tengo Dinero
★
☆☆☆☆
7 months ago
I was excited about the washing experience here since I saw the good review here but the machine stopped working while we were the next to the line. Then, it restarted again yet the rolling machine in the middle was not working but sides. Because of that, it left the middle part dusty... I had to wash again at home by hands… a bit of sad experience.
Ольга Мицкович
★
☆☆☆☆
6 months ago
On Monday, August 22, I came to wash my car, after washing a crack appeared on my windshield. They damaged the windshield on my car. They drew up a report, no one calls or responds to my complaint!!! I am waiting for this situation to be resolved!!! There are cameras and recording everywhere. It's good that I was filming a video of how they were washing my car and there appeared a scratch a third the size of the entire windshield on the driver's side! They caused me terrible damage! I am waiting for an answer and compensation!!!
