Google Reviews
Hugh Peltz
★★★★★
5 months ago
I was very impressed with Audi’s service and staff. I dropped my car off early and they got after it early! They were accommodating to my vehicle’s unique problem, quickly returning information and a solution. I could not feel better about the experience. Shoutout to Ryan and Collin for their combined effort and overall professionalism.
Brandie Pageler
★★★★★
5 months ago
Domanik and Lane were really great! They stayed after hours to get me into a new car. Everything went smoothly! I honestly felt like they really cared and I wasn’t just another sale to them. Domanik got the items on my Due Bill scheduled quickly and even offered a loaner car while they were completing the detail of the car.
Gina Santoro
★★★★★
3 months ago
I’m normally not a fan of auto dealerships because their salespeople make it an awful and uncomfortable experience. So, when I decided to lease a new vehicle, I did some research and was pleasantly surprised that Ed Carroll VW had the best reviews in my area. With my fingers crossed, I went in to test drive some vehicles, particularly the 2025 Tiguan that is part of their sale through November 31st. Upon my arrival to Ed Carroll Volkswagen, I was greeted by the front desk personnel and quickly introduced to Joe Vargas. Joe is a very professional, knowledgeable, patient, and kind person. I test drove the car and instantly fell in love with it. It was getting late and close to closing time, so without any pressure, Joe asked me when I wanted to come back and have my vehicle appraised and to test drive the vehicle again. He didn’t demand I return the next day, or even the following week. I was pleasantly surprised and let him know I would call him the next Friday. Not one time did Joe make me feel pressured, nor did he harass me by phone or email (all the other dealerships are still emailing, texting & calling me). I called him late the next Friday (11/7) and made an appointment for the next day (11/8). He offered me anytime that worked for ME (with 2 exceptions as he was already booked ). On Saturday I texted Joe and needed to push my appointment to later in the day. He was SO understanding, flexible, and accommodating. When I arrived, I sat down with Joe. He took his time explaining everything we spoke about previously, listened and answered my questions, and was the most HONEST salesman I have ever encountered!! Even more surprisingly, Joe and his manager, Carlos, managed to get me $2500 over KBB’s suggested trade in value. I not only got the exact vehicle I WANTED they made sure it was within my budget!! I have never been so happy to return to a dealership, even just to stop in and say hello. I am SUPER impressed and EXTREMELY grateful for Joe, Carlos, and Lane. I highly recommend Joe Vargas and the whole team at Ed Carroll VW.
Jackie Vavroch
★★★★★
4 months ago
Had a great experience. They made me feel like a VIP client they had known for years even though I was a first-time customer. Tyler was incredibly responsive and went out of his way to source the specific vehicle I was looking for (and even went to another city to pick it up for me). Roy in finance made the whole process a breeze. I may be a VW driver for life now, just so I can continue supporting this dealership.
Barbara Lyle
★★★★★
3 months ago
We had an exceptional experience working with Dom to purchase our Taos SE. He went out of his way to give us multiple options to consider and never pressured us to make a decision. We were impressed by his knowledge regarding the product and made sure we ended up with a Volkswagen that’s a perfect fit for us. The purchase process was professional and efficient from beginning to end.
Areej Bajawi
★★★★★
4 months ago
The best experience ever! Everything went smoothly with my car, and I really liked how I received detailed information about what was happening during the service. It was great working with Mr. Ryan Brzeinski, he answered all my questions and concerns, and all the staff were nice and welcoming.
David Erickson
★★★★★
a month ago
Johnny was helpful and professional in the service department. They were easy to reach, kept the details clear, and stayed consistent as things moved along. When questions came up, Johnny handled them quickly so nothing got stuck waiting on an update.
Jules Benson
★★★★★
a month ago
Rick and the team at Ed Carroll have been great partners in service and warranty experiences with my VW. I particularly like the short videos that their technicians now send as part of any service or repair. The team are always polite and helpful.
Naomi Jozovich
★★★★★
6 months ago
Bought a used vehicle from them yesterday. Joe and Lane both had excellent customer service and were kind, fair, and efficient. Excited about my new ride!
Riki Peper
★★★★★
5 months ago
We worked with Tyler and had the smoothest car buying experience. My husband and I owned a 2011 Tiguan that happened to get totaled. We T-boned a truck doing at least 40 mph. Our Tiguan pushed 18 inches into the truck. My husband needs a total knee replacement (he was driving), I broke my sternum and blew out 3 disks in my neck. In my heart I know it saved our lives. Always wear your seatbelt, it may hurt in an accident but it's worth it. We bought a 2024 Tiguan simply because I know I'm safe.
Chris Abbett
★★★★★
2 months ago
Ryan did a great job of taking care of us as we had our car in for its 60000 mile check up. The Acura team did a great job of checking out our car and getting it ready for its next 60000 miles. They also provided a loaner vehicle for us to do errands while the work was being serviced. Thanks for taking such good care of us.
Craig Hemby
★★★
☆☆
a month ago
Overall experience was ok.One issue I have is if a filter or some maintenance part needs replaced its way too expensive to buy from the dealer. I would rather go to the auto parts store and buy the same part for less then half the price of dealer cost. I’m frustrated that after the oil change on the passat the the change oil now message is appearing on the dash. Really people!! Slow down and do your job!! Double check your work, I shouldn’t have to reset the oil change reminder after YOU just changed it…
Michaela Heidebrecht
★★★★★
5 months ago
Tyler helped my husband and I when we were interested in VW Beetle they had on the lot for sale. He was extremely helpful and made everything go smoothly. He honestly made the car buying experience fun which is crazy because buying a car can be such a hassle. Lane was also great to work with as he was very speedy at getting us a good loan and getting the paperwork done. They both treated us with utmost kindness. I would suggest anyone currently car searching to head here and ask for Tyler. He will go above and beyond to make your car-buying experience easy and enjoyable.
Patty Twogood
★★★★★
3 months ago
Darren (sales) was awesome! He was very informative, knew his car specs and wasn’t pushy! Although we came back 3x’s, he was patient and helped us every step of the way. We love our new Audi!
Charlotte van Roosmalen
★★★★★
a month ago
We bought a car 6 years ago from Ed Carroll and went back to them again. Great service, fair pricing and very friendly! Thanks Mark for helping us find our car again!
Dani DiPentino
★★★★★
4 months ago
I walked in on a Monday, not knowing at all what I was looking for, met my sales person Jeff Holder and was immediately treated with kindness and respect. He found me an amazing vehicle… Exactly what I was looking for, and I didn’t even know what I was looking for. I had an absolutely top notch experience and would 100% recommend the dealership and my sales person and the finance manager… They all did an amazing job. Oh and my Hyundai Tucson… Is outstanding.
Rich Cohan
★★★★★
3 months ago
Awesome dealer! The sales and service team are friendly, communicative, knowledgeable, thorough and caring. They take the time to know you and your vehicle. I have experience on the Audi and Volkswagen sides of the business. Both are great. On the Audi side, Ryan Brzeinski is the best…not that the other Ryan B. Is any less!!
Jamie Peper
★★★★★
5 months ago
Tyler was exceeding helpful and friendly. Got into a car wreck and totaled or 2011 vw tiguan. It saved our lives so we got a 2024 vw tiguan and the process was smooth. Tyler went above and beyond. Excellent customer service. Only thing on website said it had blind spot monitor and when we got the vehicle it did not have it. So just verify it matches with what the website says.
Julia Kingston
★★★★★
3 months ago
I had an exceptional experience with Ed Carroll Volkswagen and can’t recommend them highly enough. They helped arrange a tow truck to get my son’s car safely to the dealership, quickly diagnosed a dead battery, and completed a full check-up to make sure everything was running smoothly. A huge thank you to Rick Wood, who went above and beyond throughout the entire process. Because I’m not local, Rick took multiple calls from me, patiently answered all my questions, and made sure I understood every step. He even coordinated with a team member to personally bring the car back to my son, who is a freshman at Colorado State University — an incredible relief for us. Their responsiveness, professionalism, and genuine care made a stressful situation so much easier. I’m deeply grateful for the support, and I highly recommend Ed Carroll Volkswagen to anyone in the area. They truly got us back up and running in no time. 🙏🚗💙
Becky Jensen
★★★★★
3 months ago
WOW! Just WOW. What a wonderful car-leasing experience from the entire team at Ed Carroll. No slick salesy speak. No pressuring me into anything. They gave me a generous trade-in offer, and a spectacular deal on my new Taos S AWD, perfect for my mountain lifestyle in Colorado. I walked in incredibly anxious, and left feeling so completely taken care of ... feeling 100% confident about my decision and joyful about my new car. They made the process SO easy. Huge shout out to Joe for your thoughtful guidance, and thanks also to Carlos, Lane and Kat for taking care of me and making it happen!
