Coates Car Care Express

RICK ANDERSON

★★☆☆☆

2 months ago

Wash is quick but half of the sprayers don't spray anything and a lot of time different parts are not working

Aunt Grandma

★★☆☆☆

2 years ago

Two stars for getting the surface dirt off. I didn’t expect perfection, but for the $21 top car wash, I expected my car to be cleaner than it is. The whole front and rear are still dirty, the air dryer left spots on the windows and there were no drying towels.

greeko4617

★☆☆☆☆

8 months ago

I will not be renewing my membership. This car wash used to be very good until they sold it. The one attendant sprays the front of the vehicle and that's it. They used to have two attendants one on each side of the vehicle spray the car down Make sure it's wet and also use a brush for the bugs on the windshield, that is no longer the case.The vehicle goes through the car wash mostly dry and comes out mostly wet. The trash cans are full of garbage and most of the vacuums don't work properly.

3Dzeus

★★★★★

6 months ago

Awesome new process! Great new car wash promo too. Better than previous pay setup. Hope they still have the fantastic Ceramic treatment wax like Coates had! Very friendly staff!

kim Rusher

★★★★★

3 months ago

They were so helpful getting the wash that fits your needs. My husband’s truck looked amazing.. no more salt until the next snow ❄️..

Eric

★☆☆☆☆

a month ago

Absolute trash. Was great when Coates owned it; these people are a joke. Garuntee your vehicle will get scratched and destroyed. Take your business elsewhere

mark robison

★☆☆☆☆

Edited 6 months ago

Very poor car wash since new ownership. Bugs still on windshield and bumper, wheel wells untouched, rear window on SUV still dirty. Ran through a 2nd time with same result. Management claims chemicals in pressure wash reduced effectiveness of car wash. Why aren't you using the same chemicals in pressure wash. Canceled my monthly subscription. It's obvious changes are being made to reduce overhead at the expense of a good car wash as it was when owned by Coates

Audrey Snyder

★★★☆☆

2 weeks ago

Got my car washed today and the whole back end came out dirty. No one sprays the front or the back. Something needs to change It hasn't been the same since MrMagic took over. I don't want to have to go thru twice. I have other friends who are all talking about leaving Mr Magic.

Darryl Gomez

★★★☆☆

3 weeks ago

Some of the spinning brushes didn't work and our car was full of salt coming from the snow. Didn't realize how poor of a job it did attempting to clean my car till it dried and still had lots of white salt on it.

Steve White

★☆☆☆☆

a year ago

It use to be a good car wash when Coats owned it. But since they sold it has gotten worse. Since they sold it they keep taking away things they do to your vehicle. I will not renew my membership. Or ever go back. Theses photos show how this is not a clean vehicle.

Jessica Oakes

★☆☆☆☆

3 months ago

extremely rude staff. the woman who was ringing me out (middle aged). I told her which wash I wanted and went to pay, she started explaining the loyalty program to me and I said “no thank you” as I was in a hurry. She went on to tell me in an extremely rude tone “you people never let me finish talking I’m not trying to sell you on anything, no free car washes for you I guess”. I have NEVER had someone be this blatantly rude unprovoked before. Will not be returning and will tell others to not come as well. You should really reconsider your staff. Coates had a much better car wash as well as staff. To top this off, the driers did not work and my car was entirely soaked coming out so get ready to go dry your car off yourself!

Troy

★☆☆☆☆

10 months ago

It's a shame what this place looks like today. Nowhere near what it was when Mr Coates built this business. 🙁. I'm guessing since they have sold the business to Mr Magic Car Wash that they aren't investing any money into the repairs that are so desperately needed. Once again I was at the elm road location and the car wash was not working properly. And all the vacuums were laying on the ground sucking up water from the rain. And, I will be posting pictures of the damage to my car because no soap was used when going thru and it scratched my vehicle. I will be submitting a claim.

Angela Campana

★☆☆☆☆

a month ago

Update on Mr Magic Carwash: No Soap. broken equipment. Rude customer service. Zero stars if that was the option! I tried for 3 weeks to get someone to call me back. They called back when I'm working and then when I call back I go back into the queue and wait for another callback. Finally I reach a customer service rep who was downright rude. He said they get 1000+ calls per day and only have 5 people in their customer service department. NOT MY PROBLEM! I asked for a refund for the upcoming month because my membership had renewed the day before. I had not used the car wash since it has been out of soap and all it does it scratch my car with the persons dirt in front of me. The cortland kid told me the soap is watered down or other days nonexistent. The rep told me no he couldn't offer a refund bc I signed a contract. I told him yes I signed a contract to be able to wash my car. He told me a manager would only call me back if they felt like he didn't handle the call well. I filed a complaint with the Better Business Bureau! I also filed a dispute with my bank. I went on down the road and signed up with Mod Wash. polite helpful and they have If you have had issues I suggest filing with the BBB and leave a Google Review to keep more people from going to this place. Painless and quick online.

Rylee Maddox

★☆☆☆☆

Edited 2 months ago

a complete scam. i was charged $48 for a membership i cancelled before the deadline and they don’t even have a phone number i can reach a person at! been promised a callback after calling 10 days in a row asking about this refund from their coward AI. buyer beware as this is 100% scam behavior. hey owner! got your review response! what i don’t have, are the 2 voicemails you claim to have left, nor do i have a response to my email. LYING is also scammer behavior!! 💗

JKellar

★☆☆☆☆

3 months ago

This car wash is so disappointing now that the new company took over. Coates was the best. They don't pre spray anymore. There's hardly any soap used as you proceed through the carwash and the car is wet when it comes out. Towels are still provided but you have to use them to completely dry your car and clean off areas that didn't get washed. I'm so sad because I loved the quality coates provided... To top it off they wouldn't let me through today saying I have to prove my payment processed this month. Blessing in disguise Im done with this Mr Magic

Robin Ekdahl

★★★☆☆

a week ago

Not impressed. This was the first time I used Mr. Magic. I've gone through this car wash many times when it was Coates. It has gone downhill fast. The car wash itself seemed fine. But it looked like 1/2 the vacuums didn't work. There were no towels available to drive off your car. Maybe they don't have them now. I will go down the road to Mod Wash next time. The basic wash was only $10, which was nice.

Janie Grimm

★☆☆☆☆

3 months ago

I pay almost $46 a month for the car wash pass and they do NOT spray your car off with water or the bug shield. I told a worker the last thing you go through wasnt moving. He said it never did. Ive been there before and it did move and does now! No reason to lie just say it's broken. The car comes out with soap suds on it and not all the way clean.