Clean Freak Car Wash

Richard weindel

★☆☆☆☆

Edited 3 weeks ago

I've been going to Clean Freak for well over a year mostly using the locations in Chandler. I do not like this location and from the reviews it seems like this may be your worst location. I almost cancelled my membership on spot today even though I like the other locations. Especially after reading the other comments, I won't be back!! Garbage!!

Zero

★☆☆☆☆

a month ago

0 stars. Terrible customer service and even worse car wash. My truck did not come clean and the manager said I would need to pay for another car wash because of how dirty my vehicle is. Don’t waste your time or money here.

Bobbie Success

★★★★★

3 months ago

Tanya is the best! she helped me with my lost car wash sticker she made an amazing customer experience and she is genuinely positive and kind. keep up the good work.

Kyler

★☆☆☆☆

8 months ago

I am a regular here with a membership and after today I will be canceling. They always place cars bumper to bumper which is risky when you have people stopping at the end of the wash for whatever reason. After a close call last week I asked the attendant controlling it to space my car just a little bit and he just nodded and proceeded to motion the guy behind me right on my bumper and smirk. All I want is to not rear-end someone who can’t put their car in drive and I’m stuck on a conveyer belt. Not to mention the actual wash breaks down often mid cycle…

Lucreasus

★★★★★

2 months ago

Typically clean freak has the strongest vacuum systems and compressed air systems. There's always plenty of towels the stats pretty workable so are the three or four chain do it yourself car washes clean freak comes in number one in my book

Andrew Muskatevc

★☆☆☆☆

3 months ago

Not impressed with the quality of the wash, especially with the price increases. There is a canon of water that feels way too powerful and sounds extremely unpleasant. The air dryers never actually dry my car well (compared to other car washes) and for the price my car leaves the wash looking dull and spotty.

Bradley Dunn

★☆☆☆☆

3 months ago

I was told by one of the employees to not brush off the wheel wells in my pickup because it's for bugs only. But I was sitting right in front of the pickup truck bed wash out sign. You never know what's going to be in someone's pickup bed. You don't have a spigot to hose out the bed. And when you rinse the brush off the brush is clean again for the next bug wash if you will. However, since this place is close to my home I do enjoy going there for the convenience. Someone needs to know how to take care of customers even though they might be having a bad day.

Susan Schaefer

★☆☆☆☆

a month ago

Absolutly no way to contact customer support for an issue regarding membership. I finally had to close out my membership and opened a new one. I did this at location not on line hopeing it would solve the problem, nope! They are still trying to run my card for my old membership. I have been trying to get this straightened out for over a month. Tried responding to the email I got last time they contacted me, now says email does not work. Horrible cutomer service!!!

Mason Carnello

★☆☆☆☆

4 months ago

Pulled up to find each of the 2 lanes for one time wash had an attendant whose job it is to try and sell you a package of car washes. That's fine. Gotta make their money I guess. What isn't okay is the way the guy gave me the silent treatment after I told him I wasn't interested in purchasing anything beyond the wash I was there for. He was all smiles when I pulled up, but ignored me and acted as though I had personally insulted his family or something. Then the guy directing people up to the tracks that push your car through the wash was staring it me with both of his hands in the air. He kept making this face like I was doing something wrong. I finally realize he was telling me to stop....by raising both of his hands in the air. I told him "stop is one arm extended with your hand facing up and your plan facing the other person. Two hands in the air is being arrested by the police" Great experience guys! Thanks!

Linnea Freshwater

★★☆☆☆

4 months ago

I've had a membership for idk almost year & today went to wash my car and my membership was canceled. I was told one of the managers noticed I wasn't in my car which yesterday I was in my mom's car. I use her car here and there and washed her car 3 times in almost a year. The membership goes by car not by person. So if you get a NEW CAR expect to get canceled or make sure you go to different clean freaks so they don't get to know your face & car! But that's cool I will test out another car wash cuz clean freak I still had dirt on my car and cleaned it off when I dried my car.

Dj Hill

★☆☆☆☆

4 months ago

Clean Freak got me so mad. I paid for a car wash and my car came out looking like it just walked through dust. The whole wash lasted like 30 seconds and did nothing. The windows still dirty, the rims still crusty, and don’t even get me started on the vacuums weak as hell, barely picking up anything.And the staff? Just standing around looking irritated for no reason. Y’all work at a car wash, relax. At least pretend to care. I asked for help and they acted like I was asking them for a kidney. I don’t know who running this place, but they need to stop playing and fix it. I’m not wasting another dollar there. Save your money and wash your car with a hose in your driveway you’ll get better results than this joke of a business.

Dave Levine

★★★★★

2 months ago

The person who took care of me, I believe his name was CAIDEN, was courteous and well informed about the options that would be best for my car. I really appreciated the time that he spent explaining the different services to me. He offered to retract the brushes for my car, a Tesla, which made the difference between staying or trying to find a touchless car wash.

Emily Taylor

★★☆☆☆

3 years ago

First and most likely last time I will visit this wash. Hey it may be decent if your car isn’t very dirty to begin with.. but: Mine was relatively dirty from the recent rains and general dustiness of the area. Figured I would try them out as I was close by. However, I was pretty disappointed at the basic wash. My car still came out dirty and with water spots from the rain. ? This car wash moves FAST and the brushes hardly do anything, so it’s like soap, rinse, dry, bye. I don’t expect my car to come out completely dry at these places but I do expect them to be much cleaner than when I left here. Glad I didn’t opt for a higher priced wash because I feel like it would come out just as dirty but with wax on top. On the positive side, They just partnered with Circle K so they were handing out discounted gas cards and free coffee vouchers which is nice. The vacuum station is nice but tight (backing out of it can be tricky with people walking around their cars behind you or driving past to get in line). Decent place if you’re in a jam and need a quick clean but don’t get your hopes up to have it completely cleaned… Wouldn’t recommend…

Caiden Cris

★★★★★

a month ago

Absolutely amazing customer service, I’m always welcomed with kindness and respect. My favorite part about this location was the actual wash. Mt car came out super clean and I was very happy with the results. Great vacuums too!

Zachary Greene

★☆☆☆☆

a month ago

The car wash is fine. I didn't use it enough, so I wanted to cancel. I tried cancelling, and honestly, it was harder than cancelling a gym membership. I tried getting a hold of someone online, and the email on file wasn't even correct. The site had a section for my car wash plans, and it wouldn't show my car wash. I had to add my plan so that I could cancel it? That's ridiculous. I'd love to give feedback to Clean Freak if they even gave the ability to give feedback. It's a mediocre car wash but horrible to work with.

Swati Patel

★★★★★

3 months ago

Absolutely love this location! Everyone here is always so nice and friendly! My car always comes out so clean and shiny! Josh the site manager is very professional and so is all of his staff! I always have a great experience when I come here! I’ve read some of the last few reviews and they’re definitely not consistent with the experiences I’ve had here. They don’t even have any equipment that would scratch the top your car or turn a glass roof white. Even if that did happen, why would you wait almost a week to try to report it to the wash and expect them to pay for the “damages” when that could have happened anywhere other than the wash. How do you not notice that right away. I personally dry my car with the microfiber towels the wash has available for customers to use. Arizona is too dusty to be driving off from a car wash with even a drop of water on your car. Also don’t understand how someone’s car would come out dirty when the wash literally rolls your car through and it definitely does a great job of washing it. These people with the bad reviews are wild lol. You guys at Tempe Clean Freak are doing an AMAZING job!! Keep up the great work! :)

Otina

★☆☆☆☆

3 months ago

SCRATCHED UP TOP OF CAR. BADLY. Went to this car wash on Monday of this week and the car wash completely scratched up the top of my car. I’m not talking a minor scratch, it’s major damage. I called and talked to the “store manager”Josh, he proceeded to say there was nothing they would do as once you drive off property they don’t cover anything. He proceeded to be extremely argumentative and tell me he washes his car all the time and this has never happened. I will be filing a claim with the better business bureau and seeking potential legal recourse due to these damages. Josh probably should have handled this call a bit differently. It’s very clear this came from a faulty brush or mechanism in the car wash. But not shocking this C grade business is going to try and and take no accountability. DONT GO HERE! Adding: See how the business takes no accountability in their reply and that “minor imperfections” could be enhanced by their car wash. What about this looks minor? Also note, their most recent review after I posted this is a fake review obviously written by a friend or family member trying to discredit my review. Good example of business ethics Josh and this company exemplify. WILD.