Classic Collision

Mason Commerce

★★★★★

5 months ago

Amazing staff. Great technicians. Took my 2024 Honda Civic here to have the bumper replaced. And unfortunately a few short weeks later I was back. They knocked it in 3 weeks (I was quoted 4) There were some slight hiccups when It was ready. But Brooke took care of me. I will definitely use them again (fingers crossed I don't have to tho)

Katie Wardwell

★★★★★

3 years ago

they did a GREAT job on my car! i hit a deer and my car was done fairly quickly !! you would never be able to tell that my car was messed up 2 weeks ago! The process of everything was very smooth and fast! they were very professional & nice people! i will be back again

Joel Beavers

★☆☆☆☆

5 months ago

Did Great body work On my 2022 Silverado truck , but different components & bolts were left loose under the hood, causing my check engine light to come on, it would also cut off at times in traffic. It’s now at the dealership as I text this Google review. Lack of communication and concerns when it came to the issues I have since picking up my vehicle. Just overall disappointed. I recommend the insurance company take them out of their network for guaranteed work.

Dylan Schreiber

★☆☆☆☆

10 months ago

Brought my car in for a minor dent in the bumper after being rear ended at a stop sign. It has just been a rollercoaster since then. I’ve been told several times they’re waiting for parts, or the original mechanic quit, or waiting for insurance, even though I had been in contact with my insurance adjuster. THEN, all of a sudden the car is totaled after 3 months of being led on.The communication and professionalism is the worst i’ve ever experienced. I have talked to several people who have had similar experiences with them, I just wish I knew before giving them my business. Shauna, if you see this, THANKS FOR NOTHING! No return phone calls, answers, NOTHING!

Christopher Burnham

★★☆☆☆

3 months ago

I come to the facility to have the inspection done and estimate prepared since you all are a preferred repair facility and right away because I tell your staff I just need the estimate excuses are made to why you can't write my estimate because you will get in trouble or lose your license if I don't have my repairs done there. I don't appreciate you all trying to use the scare tactics on me to have my vehicle repaired at your facility because you all are a preferred repair facility for State Farm. Could have had a potential customer but not doing business like this.

Hoodgenie

★★★★★

3 months ago

You cannot beat the quality of work Classic Collision does. Car looks great and was ready when they said it would be. Actually cleaned car even on the inside when finished. Very professional company, highly recommend.

Korey Buccellato

★★★★★

2 months ago

Great experience overall. They kept me well informed during the repair process and delivered my truck on time. Very professional and easy to work with. Highly recommend.

Tonya Bailey

★★★★★

2 weeks ago

Excellent experience! Received regular texts about the progress and car was ready prior to the expected date. Definitely recommend!

Mandi Newcomer

★☆☆☆☆

3 months ago

I took my car to this location to get fixed after an accident. They put on a front panel on my passenger side, but I had to tell them and refuse my car because they did not fix the back panels. I kept taking my car back because it was not riding right after the accident. They kept telling me nothing was wrong.But never lifted up the hood of the car and checked anything on the inside. After I had somebody examine the car, there was a crack in the air intake and also a crack in the frame of the vehicle that they did not even attempt to fix or notate.

Destiny Coley

★★★★★

Edited 4 months ago

This place is amazing! Travis went above and beyond for me! My car turned out amazing, and he even washed my it for me 🤣 I felt like i was getting a brand new car! I couldn't have been happier with the outcome and to top it off, the staff were super nice and friendly!

Autumn West

★★★★★

4 months ago

Thank you guys for getting the work done so quickly! Me and everyone else who knew my vehicle was in the shop were amazed that it was ready so soon. The quality of work and professionalism was also outstanding. Everyone I encountered at the shop was kind and a pleasure to work with. I'm honestly just all around very impressed with my experience at Classic Collision and have already recommended them to several friends.

Rebecca Irwin

★★★★★

Edited a month ago

I chose to take my vehicle to Classic Collision based on a friend’s recommendation after I was rear ended. The entire staff was so nice and easy to work with, their communication throughout the process exceeded my expectations. 10 out of 10 recommend!

DeAnna Carter

★★★★★

4 months ago

High quality work, excellent communication and vehicle status updates by phone-calls and texts. Office staff was very kind, supportive, and courteous and made the insurance side of things much simpler. Strong work ethic and follow-through with the work completed. Highly recommend this company! We have used them 3 times already and have always been thoroughly pleased!

David Rice

★★★★★

2 weeks ago

I had an insurance claim. They work directly with the insurance company. All I had to do was show up, sign paperwork and return to pick up my vehicle. They gave me every step of the way! After I picked up my truck it was very clean and looked like I different truck. I had a family emergency come up and they got me my truck very quickly. Great staff!

emilee rister

★★★★☆

Edited 3 months ago

They have had my car for 3 weeks just to repair a small dent a small scrape and scratches. Charging my insurance over $4000 and I’ve had a rental this entire time. I was told it would only take 10 days or less. The excuses just keep coming. They removed the window glass and needed tire parts? Wait what?? There was no window or tire damage. District manager actually called me and went over all of my concerns. He explained everything to me and promised we should have been told all of that in advance. He made everything right with us and I greatly appreciate his caring and concern. My car looks amazing and in spite of everything I’m so happy either way how my car looks. Great job guys better communication makes Everyone happy. Thank you Kevin you’re an amazing Regional Director. I love the work that was done

Ashley Evans

★☆☆☆☆

a month ago

I want to acknowledge that the staff I spoke with were polite and helpful; however, my overall experience was extremely disappointing, and I would not return for future repairs. Communication was poor, though I tried to extend some grace due to it being the holiday season. What I cannot excuse, however, is the quality of the repair work. The repaired areas do not align properly and are very noticeable. Additionally, a lighter and trash were left inside my vehicle when I picked it up. When you bring a car in for repairs, there is an assumption that no one will smoke in or around it, and this clearly did not happen. The battery was completely dead and needs replacement because the staff did not unplug it or turn off the sensors when removing the door for painting. To get the vehicle home, it had to be jumped multiple times. When I asked about replacing the damaged battery, I was told this was “common” and that I should just replace it myself. Insurance and I paid between $7,000–$8,000 for repairs, and the vehicle is now no better than a well-painted lawn ornament. For context, the accident was not our fault—the other driver was uninsured—so this experience was already stressful, and the shop added even more frustration instead of alleviating it. I brought in a reliable vehicle and left with one that has more issues than before, and I cannot recommend this business.

Mattea Leigh

★★★★★

4 months ago

I can’t say enough good things about Classic Collision. Elizabeth is a LITERAL angel, and between her and Guy, they did so much to help a struggling single mom when insurance and everyone else turned their backs. They were very informative the entire process, kept me updated every other day, and again helped in a way I could never thank them enough for!! I will forever be grateful for the kindness and compassion shown by Elizabeth to a complete stranger. And I will pay it forward!! Upon receiving my car back I was in AWE. The time and effort and care put into making sure my car not only looks better than when I bought it, but making sure it was safe as well. If I could give a million stars I would! Amazing company, and even more amazing staff that genuinely care. You guys ROCK!