Bayside Kia of Waldorf

Jessica Wise

★★★★★

3 weeks ago

Thank you, Chris, for making what could have been a stressful car-buying experience feel smooth and easy. And thank you as well to Chris for working so hard to secure a great deal on the SUV I wanted. I truly appreciate all your effort — you both were fantastic!

Nichol Moore

★★★☆☆

a week ago

Here we go… I Love that my vehicle is working good but the customer service. It is something about that which I don’t get but WATCH as “EVERY OTHER CUSTOMER” get concerned service. I have NO OTHER place to go the next KIA is in Bowie and I have a purchased service plan with this dealer. Is it I was too early in the morning for appointment? What is it with me?? I don’t get it but because my hands are tied and I don’t know of a mechanic that can service my KIA I am obligated to give my “HARD EARN MONEY”to keep my vehicle maintained at this place. I watched and noticed how others were treated versus me. I can’t put my finger on it and trying to be nice and not say anything but I am leaving my opinion here it’s unfair to sit here and stew over today. Also, It is something about this Service Representative that I DO NOT TRUST. They don’t think when I was there for the other appointment - oil change, you gave my ticket off to someone else for me to sign/agree for the service to be performed on my vehicle. I NOTICED IT!! Like he didn’t want to interact with me but you want a GOOD REVIEW, seriously….Insulting. I am leaving a review today because I set from appointment time 7:30a.m.(which I showed up early and NO ONE WANTED TO SPEAK BACK TOO ME) — until after 10:00a.m. with NO UPDATE and just plain sit in observation. Yes, it was to install the parts that were purchased from recent visit but come on NO UPDATES & THANK YOU FOR YOUR MONEY —“Have a good day”. That’s awful! Get this… I need tires and got to go back, fun times. I PURCHASED THIS VEHICLE FROM THIS DEALERSHIP & I SWEAR it’s like your on pins and needles at the service center with asking questions or even how a representative “TREATS YOU!!” PERIOD. No problems with KIA SPORTAGE so far the mechanics work is very EXCELLENT! Only, gosh I work too hard and pay money to feel in being treated this way.

Cdat 1

★★★★★

2 months ago

A wonderful experience. My spouse and I came in during a rainy cold evening, as soon as we came inside, we were warmly welcomed by Dwight. We asked about a Kia Carnival hybrid and Dwight was able to bring us the exact model we were looking for. He provided no pressure during our whole interaction and provided total transparency regarding cost. He also gave a good price for our trade in. While there were no pressure from Dwight, we chose to buy the Carnival due to the best price they offered, the smooth purchasing process and the friendly atmosphere. Everyone at the dealership were friendly and attentive. They provide total transparency in what they do. Overall, Bayside Kia is great place to purchase your new vehicle as they offer the best prices and experience.

Kathy Gallion

★★★★★

2 weeks ago

Took my car for a scheduled oil change. I asked if they could take a look at a rattling sound. They were able to diagnose the problem and it was covered under extended warranty. We were without the car for a day and a half but all fixed. Mike in the service department was great at communicating and getting the job done! As far as time of oil change I would allow 2 hours for an oil change if you are waiting there. That’s been my average over the past years.

George Ransome

★★★☆☆

2 weeks ago

It seemed to start out a little rough, but tho the process became easy. The car has replayed some issues, however, my wife spoke to Cliff and he took care of her. He made sure she could get to work and promised to follow up with us. So far it seems we have made the right decision. We shall see by way of the end result.

Keyia H

★★★★★

9 months ago

I had such a great experience at Bayside Kia of Waldorf, and I have to give a special shoutout to Austin, who helped me from start to finish. He was incredibly helpful, patient, and took the time to walk me through everything without ever making me feel rushed or pressured. Before coming here, I had a rough time with other dealerships closer to me in Virginia. Most of them were just trying to get me in the door without discussing any real details over the phone or added on unnecessary fees. It was frustrating and honestly felt like a waste of time. From my first conversation with Austin, I could tell this was going to be a better experience.. So I made the drive from Virginia to Maryland and I’m so glad I did. The entire staff was friendly. They weren’t just throwing out random sales pitches to help out their coworker. They were just having normal everyday conversations me and other customers, which made the whole environment feel more relaxed and genuine. If you’re looking for a no-hassle dealership that makes you feel comfortable, Bayside Kia of Waldorf is definitely worth the trip. I’d definitely recommend them!

Chaverly Osborne

★★★★★

3 months ago

We recently purchased our first Kia, and I am delighted to share that I experienced fantastic customer service from my first phone call with Ryan. He had amazing attentiveness for our service needs. I received a MD inspection and another service item that our vehicle needed to keep it safely running on the road. I was also given some future recommendations for other service items. Unfortunately, I missed the last shuttle of the day to pick up my vehicle - but transportation was provided to get me to the dealership which was awesome! Needless to say we will be back to service our vehicle here!!

Vanesa Cristabel

★★☆☆☆

2 months ago

We had a very disappointing experience with Bayside Kia. Their online listings showed prices around $8,000 lower than other local competitors for a brand-new vehicle, which is what initially attracted us to visit in person. Before coming in, we spoke with a salesperson who mentioned that some rebates might not apply. We understood that and simply asked for an out-the-door price or even an estimate, but they refused to provide any numbers. Since we were serious buyers and didn’t want to go back and forth, we decided to come in anyway. After test driving the car, we were given a price sheet that raised several red flags. They added a freight fee at the maximum amount, which is typically already included in the vehicle’s selling price, along with very high registration and tag fees. In the end, we were only eligible for $2,000 in rebates. I repeatedly asked—multiple times and in different ways—how the advertised $8,000 in savings turned into only $2,000, and I never received a clear or transparent answer. Eventually, a sales manager brought out an internal email from his boss dated 2024 explaining how the rebates work. It became obvious that the extremely low online price was based on stacking every possible rebate and discount, in which most of the average buyer does not qualify for. With everything added up, the total came out to $52,000 for a vehicle we ultimately purchased elsewhere for $44,000. (Brand new) The pricing tactics felt misleading and lacked transparency. If you’re shopping here, be very cautious of the online prices and be prepared for a very different number once you sit down in person.

Jennifer Roberts

★★★★★

2 weeks ago

The team was prompt at finding the cause of my issue and quick to communicate the issue, expected price, and time frame for the job. Every employee I spoke with was respectful, kind, and fair. I will be going back and would recommend taking your vehicle for servicing here.

Recaria Hill

★☆☆☆☆

a month ago

**Bad Review for Bayside Kia of Waldorf Service Center** I had a truly frustrating experience at Bayside Kia of Waldorf Service Center. I took my car there for repairs about a month ago and ended up paying a staggering $3200. I trusted their expertise, as they provided a diagnostic inspection report stating that my battery was in good condition. Fast forward to now, and my car battery won’t hold a charge at all. When I reached out to them for help, they informed me that I would need to pay an additional $700 for another diagnostic. It’s infuriating that I’m being asked to spend more money after already shelling out a significant amount for what I thought would be a comprehensive repair. To make matters worse, the service consultant casually mentioned that he would have advised against putting more money into the car if he had known it wasn’t worth it. That’s an incredibly convenient statement to make after I’ve already spent over $3200! I expected better customer service and transparency from a dealership like Bayside Kia. Instead, I feel taken advantage of and frustrated by the lack of accountability. I will not be returning and would not recommend this service center to anyone looking for reliable automotive care. Save your money and go somewhere else!

carol wood

★★★★★

a month ago

Great experience! My Sales Consultant was Dwight Johnson and he was wonderful. He was so helpful and answered all of my questions and helped me pick the perfect vehicle. Michael Drury was my Finance Manager. He by far exceeded any expectations I had and went above and beyond to get me the very best deal possible. Thank you both!

Latoya Ellison

★★★★★

a month ago

I was able to bring my car in for a recall. The check in desk associate was friendly as always. I like that it’s always a familiar face. As I only get my vehicle serviced at this location. Whether it’s for reoccurring care or recalls I only come here. I appreciate the shuttle service as well. I am able to drop my car, get a ride home, continue my daily tasks and then be picked up once my vehicle is ready. Very convenient.

Fihix

★★★★★

a month ago

Absolutely — here’s a polished, professional review you can post anywhere you like: ⭐️⭐️⭐️⭐️⭐️ Outstanding Service at Bayside Kia I had an excellent experience at Bayside Kia. From the moment I arrived, the team was welcoming, attentive, and genuinely focused on making sure everything went smoothly. The staff communicated clearly, answered every question with patience, and made the entire process stress‑free. Their professionalism and customer‑first approach really stood out. It’s rare to find a dealership where you feel respected, informed, and taken care of from start to finish, but Bayside Kia delivered exactly that. If you’re looking for great service and a team that truly values its customers, Bayside Kia is the place to go. I’ll definitely be returning in the future.

Dwight Johnson

★★★★★

3 weeks ago

Great experience with the service department got my vehicle in and without having an appointment! I do recommend calling in ahead of time. If you have any problems just ask for help.

Molly McMakin

★★★★★

a month ago

Kia of Waldorf is hands down the best in town. They get you in and out and never leave you waiting around. My service advisor, Ryan, is outstanding — he always answers my calls, follows up, and truly looks out for his customers. He was even able to get me four new tires the same day, which was a lifesaver. Top-notch service every time. Highly recommend!

Sol Tekke

★★★★★

2 weeks ago

I had a really great experience with this car service. From start to finish, everything was smooth and professional. The team was prompt, organized, and kept me informed throughout the entire process, which I really appreciated. The staff were not only knowledgeable but also genuinely friendly and respectful. They took the time to explain what was going on with my vehicle in a way that was easy to understand, without making me feel rushed or pressured. The service was completed on time, and the quality of work was excellent. Overall, it’s clear they take pride in what they do. Professional, efficient, and customer-focused — I wouldn’t hesitate to recommend them to anyone looking for reliable car service.

GLORY Bailey

★★★★★

3 months ago

We had a very good experience with this dealership. Loved that the sales person Chris had the vehicle we were interested in ready. He is very knowledgeable and explained in detail the vehicle features and answered our questions very well. The entire team was welcoming and worked with us to make our purchase. Definitely worth your time to visit them