Google Reviews
Randy Sickmier
★
☆☆☆☆
6 months ago
They no longer install batteries that you purchase there. I bought a battery online for my daughter’s car, she showed up and autozone said they wouldn’t install it for her. Thanks for nothing Battlefield Autozone.
Matthew Kinlaw
★
☆☆☆☆
a year ago
In the last few years i have gone here, i can unfortunately only say i have had good experiences when dealing with workers other than the manager, joe, as well as a small number of other older male workers. Whether it is being questioned about a part i am buying and being told in a condescending manner that the part wont fit my vehicle, when it ends up fitting perfectly, or just giving me an attitude because he has to do his job, its always a negative experience with him. If you know what you are looking for and you don’t have an issue with a few unexperienced workers telling you that you are wrong because the computer says so, then by all means come to this establishment. However, if you are not very knowledgeable and would like to be welcomed and informed when you buy parts, i suggest you go to the advanced autozone down the street. At the very least their customer service is decent and consistent.
da d
★★★★★
10 months ago
Zachary was extremely helpful in replacing my dead battery. He persisted in working some challenges as "frozen" bolts until the job was complete-all for the cost of the battery! Thank you AutoZone for employing such professionals. -retired Military.
Joey Bennett
★
☆☆☆☆
a year ago
Service rep was rude. When we were checking out to purchase a battery he mentioned giving us the money back for the core if we brought back the old battery. I asked don’t you guys swap out batteries? He said not right now I’m not. There were three service reps and three customers including us. We went down the road to advanced and got the battery slightly cheaper and the battery swapped out in less than five minutes.
Kamilah Bowers
★★★★★
a year ago
The store manager, Joe, & other team members, Emily & Bob, at the Great Bridge location, were extremely helpful in my time of distress. Car maintenance can sometimes be overwhelming; so I'm thankful that these three showed great concern, sincere understanding, & excellent customer skills. Much appreciation, Dr. K~
Richard Morris
★
☆☆☆☆
5 months ago
Very disrespectful staff. I was in the store for 5 minutes and a worker without a name on his name tag used the F word 6 times referring to a customer.
Rodney Robinson
★
☆☆☆☆
a year ago
Every time I go in this store, the manager has a horrible attitude. Walk in today door open, lights on all I needed was a pack of bulbs in the isle and they could not do it because they were not open, then why was the door open. Try smiling man, you are in a customer service business! ,
Ethan Snider
★★
☆☆☆
7 months ago
I will say the store looks pretty good, but the guy in there named Cody.. tattoos, glasses, beard... he is extremely rude, he was very rude to me when helping me and after he was done helping another guest he was saying mean things about that guest once they walked out and I could hear him down the aisle. No one forced you to work at autozone, if you hate your job then leave instead of having to be rude and spread your misery.
Richard Martin
★★★★★
2 weeks ago
Needed an O-ring for a project and they hooked me up. Perfect.
Joshua Gavin
★★★★★
a month ago
I was in distress, about a battery they may have lost the sale from me returning my battery. But they’ve gained a customer for life.
Justin McGowan
★★★★★
Edited a year ago
This is my go to spot for parts and knowledge. The staff (Joe and Murph specifically but not limited to) are knowledgeable and caring. Every time I walk in I am greeted and asked how they can assist. I have had many discussions about car projects and I get many answers and discussions from all the employees. They take the time and care. I really appreciate this place and the people that work here. Thank you.
Gina Buono
★
☆☆☆☆
2 months ago
Almost always a bad experience for me and my husband. We find some of the workers (not all) to be especially rude and condescending here. Unpleasant. We go to the Advanced around the corner or O'Reilly permanently now.
Sollicitus
★★★★★
3 months ago
Came in for a new battery and Bob S. came through and installed it for me! Super nice and friendly technician! Pleasant experience all around! Definitely recommend coming here if you need a battery looked at or installed!
Ian Schlueter
★★★★★
5 months ago
The stores physically are all the same. The staff makes everything happen. I got great service here. Came looking for a belt for an old and modified engine. With just some potential measurements in hand they were happy to look things up and helped me search for what I needed which took time and lots of searching through inventory in the back. No even a hint of frustration and they found both what I thought I needed and some alternatives to try if that wasn’t right. Spot on.
Joseph Connolly
★★★★★
5 months ago
They had exactly what I needed and they were able to look it up to make sure it was a exact fit for my vehicle. This is not my usual go to store but I was on the road traveling and specifically sought out an AutoZone and I'm glad I did.
R Q
★
☆☆☆☆
2 months ago
It was Wednesday, December 10th at approximately 6:25 p.m. when I visited the Auto Zone located at Wilson Village shopping center next to Taylor’s Do It Center. Mind you the traffic was ridiculously slow as molasses coming from highway 64. Needless to say, it took almost an hour to get to the Auto Zone. So happy I found the store! I purchased a windshield wiper fluid. The man with the gray shirt helped me which fluid to use. I asked him if the fluid is the appropriate fluid for a Honda. He responded with sarcasm. I purchased the windshield wiper fluid and I asked him nicely if he can help me put the fluid in or fill my car where it needs to be filled. I’m absolutely clueless and I don’t know anything about cars. Usually, NTB helped with my car maintenance. They offer an exceptional customer service even though it’s not the service they offer. I went to NTB first but unfortunately they don’t sell items such as windshield wiper fluids. The representative did offer to order the fluid from the Auto Zone but I have to wait for an hour. He did mentioned that the sales associate should be able to helped, However, after purchasing the windshield wiper fluid, the sales associate from the Auto Zone (man in the gray shirt) refused to helped me due to insurance something. He doesn’t want to be responsible if it’s was incorrectly applied. I mean, you work for the Auto Zone and you should know. I’m disappointed with the service provided.. I’ll stick with NTB no matter how long the wait. I would rather be treated the way a customer should be treated. Wishing NTB can find another store versus Auto Zone to order the products. I don’t mind paying extra just to avoid such store (Auto Zone) who provides poor customer service. My first time and my last visit.
M. M
★
☆☆☆☆
2 weeks ago
I have had an issue each time I've had to stop and get something from this location. The employees are unhelpful and inept at even the simplest request. I always end up driving the extra distance to Advance Auto for cheaper prices and far better customer service.
Ricky Thomas
★
☆☆☆☆
2 weeks ago
How this place stays open is beyond me. Every time I walk in I’m looked at like I’m a hassle. If something looks like it will take more than 30 seconds they’ll make an excuse as to why they can’t. I’d imagine their sales would skyrocket if you removed the current management and staff. It’s 2 minutes from my house but I always end up driving 10 miles for helpful and competent customer service.
Neal Waddell
★★★★★
2 weeks ago
Ron and Eric were amazing!!! Excellent customer service!!! Rented the double flare tool to install the new copper brake line. Super easy to bend. If I could I would give them 10 stars!!!
Linda Kanjanabout
★★★★★
4 months ago
John T. is what a 5-star customer service represents. Friendly from the beginning, listened to my problems, then took the initiative to double check everything was working correctly on my car to make sure any purchase was necessary. He did it all professionally and above all with genuine.
