Google Reviews
Jeremy Pratt
★
☆☆☆☆
3 years ago
As other have stated the customer service is unreal. There an employee there that is super rude. If you need help and have a questions about your vehicle, don't bother with this place, because they won't help you. At least that was my experience. Advance was very helpful. And actually helped me find the part that I needed. With out making me feel like I was a bothered.
Dave O'Neill
★★
☆☆☆
a year ago
Called ahead in advance to make sure that they had a part and took 3 hours off of work so I could drive from Tunkhannock down to Scranton and get said part. I was informed that the part was there and set aside for me. Fast forward. After an hour of driving I arrive and it turns out the gentleman who answered the phone call didn't actually check to see if the part was physically there. I then had to drive to Blakely AutoZone to retrieve said part. The only plus side to this is that the manager was a total sweetheart. She was very understanding with my frustration and was able to get me 10% off.
Karen B
★★★★★
5 years ago
I had a bit of an issue with a battery change initially. I completed my survey with details of what occurred and I received a phone call from the District Manager, Allen, the next day. He listened to my concerns and had the manager of the store, Ken, get in contact with me as well to make sure everything was fine with my battery and car. I then met with Ken and he installed an upgraded battery for me in no time and there was no extra charge. They really went above and beyond to make sure my concerns were heard and answered. The management team made the best of what at first was a difficult situation and I thank them.
Michael McIntyre
★★★★★
a year ago
John.B and Devanye were extremely helpful helping me today, great customer service and extremely knowledgeable and transparent. AUTOZONE keep these guys happy!
Lynn Rice
★★★★★
5 years ago
Always helpfull, may I also add to the owners feedback..... It is absolutely my pleasure to shop there. Being a woman left maintaining her veichle herself, your store is set up for easy find of products, and also great customer service. From helping, personable, knowledgeable, and clean. I welcome my visits there and know that I am treated like anyone else regardless that I am a woman. Again thanks. ⭐⭐⭐⭐⭐
Katia Harris
★★★★★
2 years ago
The employee Courtney was very nice, patient, and helpful! Thank you so much for your kindness and support! Keep up with the great attitude! 😊
Tyler Farrell
★
☆☆☆☆
2 years ago
Always check any part you buy from this store before leaving!!! I called and paid for a starter for my truck, had my brother pick it up for me since I didn't have a running vehicle. Once I had gotten the chance to open the box there was a rusty old starter in there with an orange ripped "Do not return" sticker stuck to the inside lid of the box. When I picked it up you can hear the internals shaking inside of it. Well the next day (today) when I had access to a running vehicle I went to go return the part to the store - Miss "store manager Ruthy" proceeded to tell me I'm lying and that is not the part that was sold to me 2 days ago (I bought the part yesterday) and that she PERSONALLY "picked the part" out for me so she knows I'm lying, which is completely incorrect. After arguing that is indeed the part that was in the box that they sold me, and requesting a corporate number to speak with someone about it, which I was denied and told to "call customer service", I had to settle for a refund on the part but they kept the $50 core charge. So I still lost $50 on a bad part they sold me. I advised they trace where they got that part from before it was given to me as they obviously got a bad part returned to them prior. Save yourself the headache and money, use a different AutoZone location and this store manager. I wish I got the red-shirt ladies name that was helping me prior to the store managers' interjection, she was very helpful with the questions I had, wish I got to finish my conversation with her about my truck before I left but I did not feel like sticking around after this and most likely will never return to this location.
Emily Buraczewski
★★★★★
a year ago
Honestly felt the need to write a review because the customer service was awesome! Helped me find everything I need. They gave me lots of info and were super kind!
Latoya Piercd
★★★★★
9 months ago
I went in today with issues of my BMW and went to John Sorto and he was very helpful and informative with my vehicle and suggested products on how to resolve my issues!
Kamie Hanson
★★★★★
3 years ago
Every time I have gone to the meridian location the staff have been more than helpful. Shout out to Brad ! I called 10 minutes before closing time in route and in need of a turn signal bulb and temporary repair to the light cover. He said I will be right out let me see what I can do to help you. No questions asked he had me all fixed up. Really appreciated.
Walter Puchalski
★
☆☆☆☆
a year ago
I just visited the store in West Scranton. Worst service ever in all the years I have been shopping there. At approximately 1 PM 6-23-24, I went there to purchase an item. Found what I needed and proceeded to check out. When I was at the check out, Brandon, the clerk at the register held up his finger to illustrate to wait a minute. He and another employee were busy chatting and not taking care of any customers. After nearly a five minute wait, I tossed the item I wanted to buy and told them to keep it. No one said a word about my wait. I then went around the corner from the store and purchased the item at Advanced Auto. Going to be a long time before I shop at Auto Zone again.
Anthony Cassano
★★★★★
2 years ago
Bill needs a raise! he helped me strapped my bed down to my roof in no time. showed me the best quality equipment for the right price. very professional and respectful. He really knows his stuff. highly recommend asking for Bill every time.
Lin W.
★★★★★
a year ago
Terrific store! They know their stuff. So helpful. I had a check engine light on and the pilot running rough. Went the to get a code read and it turns out to be a oil pressure switch. Luckily they have it in stock and had the correct tools for me to purchase. Fixed it on their parking lot! So greatful to be able to be back on the road and get my family home. Thank you!
Giuliana Desavino
★★★★★
8 months ago
Had to come in for a new battery and discovered my old battery was not only dead, but extremely corroded. It took 3 people to get it out in order to replace it, but they did not give up and were so kind. Thank you Ed, Alex and Ruth!
rob j
★
☆☆☆☆
4 months ago
The worst customer service on the planet. I sat at the register with retail products in my hand waiting to be taken care of there are more worried about walking past me and being on their phone then they were taken care of the customer. I will never shop there again
d weaver
★★★★★
10 months ago
Went in with a battery issue. John S. was helpful, knowledgeable, friendly and professional. Changed my battery out lickety split and gave me the information I needed to address a separate issue. Great experience at this location and John is an absolute asset. Thanks again!
Tabatha Santiago
★★★★★
11 months ago
I had an amazing experience at AutoZone thanks to John! He was incredibly knowledgeable and went out of his way to help me find exactly what I needed. His customer service was top-notch, and he made sure I understood everything about the parts I was buying. I truly appreciated his friendly and helpful attitude. Highly recommend working with him if you need assistance!
Ibragim Safarov
★★★★★
2 weeks ago
High quality and fast, the guys are professionals in their work
Will Smith
★★★★★
4 months ago
Amanda was helpful and and polite. Answered all my questions and gave me great insight. Thank you
Tracylynn Bannon
★★★★★
5 months ago
Thank you, Ed, for being so helpful today when I wasn't sure which tools I needed to change my taillight. I really appreciated you taking the time to assist me this morning. Your kindness means a lot! 🩷
