Google Reviews
Janet Castaneda
★★★★★
a year ago
I walked in today and Chris helped me! He uncovered all my needs and was super professional and had amazing customer service. I was very pleased with my visit and for sure will be coming back for any car needs.
Candice Hammond
★★★★★
a year ago
Jerrell was absolutely amazing! I needed my headlight changed and even though I had already purchased the headlight on Amazon. He was more than willing to change it out for me! Excellent customer service and I will definitely return for future services.
Jessica
★★★★★
a year ago
JAYDEN IS AWSOME !! HE SAVED ME FROM A TICKET..PUT MY HEADLIGHT INN .. what a great employee thank u auto zone for him
Kristy Jones
★★★★★
11 months ago
Brian was absolutely amazing! Saved me 100’s of dollars to replace a lightbulb that others wanted to charge crazy amounts to change. So very kind of him to help out. The other place said it would take 2 hours to replace and he changed it in a matter of 15 mins and done it with a smile on his face. There are truly genuine people out there and he is def one of them! Thanks Brian your the best!
Matt Gardner
★★★★★
a year ago
Jamie the parts manager was amazing! Amazing place to get all your auto parts. I had a dead battery and she hooked me and my family up with quick service and I was out the door to put the new battery in! 100 stars! ⭐️ Thank you!
Cody Hunt
★★★★★
7 months ago
Sierra was great. Helped me get my battery changed in now time. Highly recommend this place. Thank you for the help!
Cassie C
★★★
☆☆
Edited a year ago
Best customer service ever! They were fantastic helping with my light bulbs! Did you know they do check engine light checks? They really made my day. I came in today- Wednesday at 12:30pm. Came back January 17, 2025. 4pm Definitely not the same service as previous. Lack of workers. One lady was very rude, one was very helpful. Customer was last priority this time. Brittany was very helpful. Took very long to check out for 1 item.
Meshandra Brown
★★★★★
a year ago
Today was the first time going into Auto zone, but based on my Customer services that I received from Jayden when I went to purchase a battery for my vehicle I will definitely be returning, he was informative and helpful. I than had to return back within the same hour to make another purchase. Chris provide Awesome Customer services and he went over and beyond to assist me in my battery replacement for my key fob. Good customer services is rare and hard to come by so I truly appreciate both young men for the services that I received on today.
jjstrat73
★★★★★
a year ago
John Lee, the manager at the Watson Blvd location near Carl Vinson, is one of the nicest, most helpful people I’ve ever encountered in the automotive industry. As far as auto parts are concerned, there’s NO COMPETITION… he’s THE BEST!!! My wife was pulled over one evening for not having a working tag light and a headlight had also gone out. John not only installed the tag light for her, but also explained the issue with her headlight needing to be addressed as an entire assembly due to the model and type of headlight, and after she told him she couldn’t afford the headlight, he gave her some advice on some possible solutions. I am very thankful for the caring way he dealt with my wife, who knows absolutely nothing about vehicles. The entire staff is helpful and friendly, and they will do all they can to try and diagnose any issues you may have, and will also do everything possible to track down the parts needed to fix those issues - and that is only if they don’t already have those parts… WHICH THEY USUALLY DO! In the case where they don’t have your part, I have been told by my son (a mechanic) that they can usually have it at the Watson location usually by the very next day. You will not get ignored, treated as if you don’t matter because you aren’t spending hundreds of dollars, or otherwise made to feel like just another number, because it’s obvious that there is a culture of customer care and satisfaction that starts (as I previously mentioned) with the manager, Mr. John Lee. If he or his staff can’t fix your issue for some reason, they will almost always give you at least one or two possible solutions so that you can get your vehicle fixed and get back on the road. I will be a customer at this location as long as the service and staff stay the same as they are now. Thank you, John, Jaden, Jamie and everyone else who has helped me and my family when we needed help in the worst way. You rock!!! 😎
James Wambold
★★★★★
4 months ago
We needed a new battery were in and out and jaheim was very helpful and we got the battery installed easily.
Queen myler
★
☆☆☆☆
7 months ago
Went in to see if they could scan my friends car so we could see what tire was low. Employee asks me if I’ve been help and I told him now no. He didn’t walk up to me he stayed on the side of the store and talked. I asked if he could scan my friends car to see which tire was low. He told me the scanner doesn’t do that and to go to discount tire and get it done. I thought this was weird bc we went to a different auto zone a couple of weeks ago and they scanned the car and gave use a print out and it showed everything on the car
Sebastian Wolfe
★★★★★
2 months ago
George Esquivel, the manager, is always great, and it's the reason I come here and will always come here. Thx, George. God bless you.
Floyd Reese
★★
☆☆☆
a year ago
Ordered a fuel pump payed extra for expedited shipping supposed to be there by 10:30 stopped in at noon no parts I did not get my part till 5:30 pm they didn't even have the decency to call me had to walk in and check myself. Then their policy is no refund on shipping fee a blatant rip off. Don't pay for fast shipping they know it will not get there on time but will charge you anyway theives.
Lora Franklin
★★★★★
5 months ago
I called AutoZone Auto Parts and spoke to Tramell about my car battery, and he was simply amazing, he took the time to explain not only the battery I needed but also the warranty of the battery. Not only was I pleased with his customer service on the phone but his attention to detail was outstanding! I went there when I got off work and he was still working and he helped me out. Not only did he sell me my battery, but he also installed it in my car. I was so impressed with the amazing customer service and if you need any auto parts PLEASE GO SEE TRAMELL!!! He will take care of you with a smile on his face! Thank you so much Tramell and never stop being the person that you are!!! If I could give him a million stars, I would!
Nexx Gen & Beyond Inc
★★★★★
Edited a year ago
Ms. Lexier Has great customer service and was very helpful. And was responsive and when an uncommon part was asked for. most store do not carry this part. . We here at Nexx Gen & Beyond Inc like to Thank You!!/‘ And when our teammates call in the middle of her checking me out ! She handle very very well!!
Wizzle
★
☆☆☆☆
4 months ago
Every time you go into this store there is always one person actually working and about 5 to 6 other employees just gossiping and on their phones the whole time. No matter if there is a line or not. Do not recommend this store at all have always been an AutoZone customer but after dealing with this one I think I will be going to O’Reilys from now on
Latoya Wright Johnson
★★★★★
a year ago
Absolutely INCREDIBLE customer service! From the moment I walked in, I was warmly greeted by Jayden P., who exuded professionalism and a friendly demeanor. Jayden quickly assessed my needs and understood exactly what I required for my vehicle. His problem-solving skills were top-notch, and he guided me through the entire process with patience and expertise. What truly stood out was his dedication to ensuring a seamless experience from start to finish. Jayden's professionalism and genuine care made me feel valued as a customer, and I left feeling confident and well taken care of. If you're looking for exceptional customer service and someone who truly goes above and beyond, Jayden P. is the person to see at Auto Zone. I highly recommend him and would gladly return for future assistance. Thank you, Jayden, for your outstanding support!
Corey Chaisson
★★★★★
5 months ago
Opie, sincere, and Haley all did a great job helping me with my problems quick ,fast ,and easy! If you have problems go see them! They will get you back on the road with great customer service!
Grand Limousine
★★★★★
2 years ago
I recently had the pleasure of visiting AutoZone, and I must say, it was an outstanding experience from start to finish. As someone who values excellent customer service and top-notch products, I was thoroughly impressed with every aspect of my visit. First and foremost, the staff at AutoZone were incredibly knowledgeable and friendly. Upon entering the store, I was greeted with a warm welcome by the store manager and he offered assistance right away. The employees were not only well-versed in their respective areas but also went above and beyond to ensure that my needs were met. They patiently answered all my questions and provided valuable recommendations, making me feel confident in my purchase decisions. The variety of products available at AutoZone is truly remarkable. Whether you're in need of replacement parts, accessories, or tools, you can trust that they have what you're looking for. The store was well-organized and easy to navigate, which made finding the specific items I needed a breeze. The quality of their products is exceptional, and I found everything to be durable and dependable. I was particularly impressed by the competitive pricing at AutoZone. Not only did they offer affordable options for every budget, but they also had regular promotions and discounts that made my shopping experience even more enjoyable. It's refreshing to find a store that not only provides high-quality products but also understands the importance of offering them at reasonable prices. Lastly, the checkout process was quick and efficient. The staff member at the counter was courteous and ensured that I had everything I needed before finalizing my purchase. It's evident that AutoZone prioritizes customer satisfaction from the moment you step foot into their store until the moment you leave. Overall, my experience at AutoZone was exceptional. The combination of outstanding customer service, a vast selection of quality products, competitive pricing, and hassle-free checkout made it an unforgettable visit. Whether you're a professional mechanic or a DIY enthusiast, I highly recommend AutoZone for all your automotive needs. With their commitment to excellence, you can trust that you'll receive the best service and find the perfect products every time.
Teresa Gordon
★★★★★
a month ago
Best customer service in town. Always friendly and helpful. I highly recommend this business. As a single woman they have always been there to help me with whatever I need for my car. They have installed batteries for me they have hooked my car up to the little thing that tells you what's wrong with your car and they point me in the right direction and get me back on the road. Thank you again for being g so wonderful.
