AutoZone Auto Parts

An

★★★★★

3 years ago

If i could give this store 10 stars i would. Manager Shannon and the Assistant Manager are amazing. The ladys at this store are very knowledgable and care about their customers. We had no clue what was wrong with the vehicle. They ran a check on it and it threw all kind of codes. They did everything in their power to help us try to figure out what was wrong with the car. Shannon was suppose to get off work at 4 but stayed to make sure if we got it running. after 12 hours of working on it my fiance couldnt get it figured out. Shannon called her husband an he came to help. They took us to a hotel and picked us up the next day and her husband worked on the car for us and got it running for us. Shannon and her husband went above and beyond to make sure we got back on the road. Very thankful for them. The assistant manager was amazing and very helpful as well.

Carlee Slone

★★★★★

4 years ago

Bill gave the best customer service! He went above and beyond to help me with changing my battery. I don’t know what you’re paying this man, but he definitely deserves a raise! Thanks again, Bill! 😊

Nate Sandruck

★★★★★

a year ago

The store manager helped me diagnose and fix my window that had fallen off the track outside in 86 degree weather. Extremely grateful for her ingenuity and helpfulness.

Timothy Lewis

★★★★★

4 years ago

What a great employee at your Charleston Wv location. I spent my morning trying two advance auto locations trying to find a key for my performance wheels on my car in order to do a brake job. Shannon at your location was able to accomplish in 10 minutes what employees at both advance locations didn’t have a clue about. All that and still managed to help another customer in the store and even one on the phone!! What a great employee! I wish I had thanked her more while I was there. So nice to visit a location where an employee goes out of their way to assist customers. The blank stares and they couldn’t care less attitude at advance auto is the other extreme. Rest assured my car shopping regardless what I need parts, cleaning etc will be at your location in Charleston! I was so impressed as to be stunned , thanks again Shannon! Glad I looked at your name tag so I could include your name in this review. I hope they’re paying you well as I’m certain you’re the main reason for repeat customers!

Laura Dyer

★★★★★

2 years ago

Shannon and her team are awesome. They helped us when we broke down on a long distance trip. The best store I have ever had the pleasure of dealing with. Thank you to Shannon and her team and her husband. From Laura Dyer and family

john perry

★★★★★

Edited 4 years ago

Amazing customer service!! As soon as I walked in I was greeted and asked if I needed any help. I was looking for a thermostat and window guards for my doors of my vehicle and they were quick and fast at locating these items for me. Also, I had questions about car wash products and they we're very helpful and knowledgeable of the products I asked for. I also purchased windshield wipers and the installed them for me. Very good experience overall!

Hannah Wisecup

★★★★★

2 years ago

Pat took great care of me today! I think I spent maybe 2 minutes in store and she already had found what I needed, me checked out and even helped me assemble it! Great service!!!

samicabeza

★★★★★

a year ago

We were on our way back to Wisconsin from a visit in North Carolina when our car’s battery light came on. We got off in Charleston and went directly to this Autozone, where our car completely died (thankfully in a safe spot). Damien helped us get a new battery and called our anxiety as we still had 8 hours left in our drive. He was super helpful and we are so thankful for his expertise! Thanks, Damien!!

V S

★★★★★

Edited a year ago

2022-Had to get a new battery suddenly, and I definitely wasn't expecting that expense ($200). That being said, the gentleman who sold it to me also installed it and cleaned the connector where the old battery had caused some build-up. He was very nice and as quick as he could be given the circumstances. 2024 Update: I had to return because the battery went bad, but the awesome lady mechanic fixed it right up! Yay for girl power!!! 2025: had to replace the brake system and was able to be in and out with the required equipment in just a few minutes. The 2 gentleman were very helpful and offered to carry the items to the car (I definitely underestimated how heavy rotors were).

s s

★★★★★

8 months ago

Charles and Chris went above and beyond to help me with an issue. These are good people with automotive knowledge. I highly recommend this Autozone

Maggie Davis

★★★★★

8 months ago

I truly love this auto zone, place has the best staff! I come here for all my tweaks fixes upgrades, and receive so much advice and help. Thank you!!

Lisa Lambert

★★★★★

Edited a month ago

They changed my battery in freezing temperatures, they were very quick and didn't accept a tip. They helped me find coolant today, I didn't need help but I'm grateful they offered to help within a few seconds of walking through the door. 01-2026

Eugene Johnson

★★★★★

2 years ago

I bought 1 windshield wiper blade, the woman working there even put it on for me with epic time and experience. Good job.

Katrina Carr

★★★★★

6 months ago

I always have great service at this location. Most recently, Nick B was helpful in a stressful situation. He was patient and knowledgeable!

Rodolfo Villanueva

★★★★★

a month ago

I have no complaints. The times I've visited the place to buy parts in an emergency, they have had the parts for my Jeep Wrangler.

Samantha Nygaard

★★★★★

6 months ago

This store is always so friendly and welcoming. They never make you feel like a burden, and they truly care about helping you get what you need at the best price. I’m always impressed with the level of service at this location. Nick deserves a big shoutout! He went above and beyond to help me with my car trouble, making sure I felt heard and supported the whole time. He made it seem like no problem at all to take the extra steps to help me find a solution. Thank you, Nick and the whole AutoZone team!

Jimeka Straughter

★★★★★

2 months ago

Went to the kanawha city location and I must say Edward was the best experience I’ve ever had there in my life! He was nice, friendly, and very informative. As long as he’s there I’ll never go elsewhere. :)