Autowash @ Larkridge Car Wash

John Ahrens

★☆☆☆☆

5 months ago

Scam, worst experience ever. The system didn't work. I reported it to the on-site employee. I was told the compressor was down, and the functions were not working. He said I could complain, but didn't think I'd be successful. I asked for a free wash, and he said ok. Then he disappeared. 15-20 mins I walked all around the car wash. Nothing, I pulled my car out, started to write this review. It gets even more strange. He said I was yelling at him and rude. I yelled at him in the bay. He never came into the bay. I then said This is customer service He said he was calling the cops. I told him Sorry, he doesn’t have the authority to give a free car wash he said he does. Bad day, no worst customer service ever. I will never use the service

Robert Shewmake

★★★★★

5 years ago

This is the best Dog Wash we have ever used hands down. Ten bucks gets you a really good wash with the most suds you will ever see. I got to meet Ethan the District Manager who was very nice and interested in all of my comments. He even said that you can pay 35 bucks a month for unlimited dog washes and car washes. You’ve got to check this place out.

David Smith

★★★☆☆

a year ago

I get things break and need maintenance but 2 out 4 auto bays down on a busy weekend after snow causing 40 minute wait times is rough! Autowash is ok but could do better! I might need to look for other options, currently a member.

Patty H.

★★☆☆☆

4 months ago

For $18, you should be able to get at least most of the car dried, but it barely got any of the water off. I will definitely never go through the automated wash there again. Total ripoff.

Lyndsey Conley

★★★★★

3 months ago

We love Autowash! Quality clean without brushes and bristles! Perfect for the Winter season! Our only complaint is that you can’t get a code anhead of time. Our cell service by Costco can be spotty so sometimes getting a code is challenging!

Jeff O'Grady

★★★★★

4 months ago

Love The touchless car wash ofAutoWash! A few areas of requested improvement: 1. The dry cycle does not remove water from your vehicle.. You have to tell dry once wash cycle is complete to avoid water spots. 2. The cleaning cycle used to do a better job of removing the non-wiper bladed portions of windshield. Has the formulation changed? 3. The spotless phase of the war cycle does not leave the vehicle spotless. Has that been eliminated? 4. The undercarriage wash cutting at 10 seconds and sometimes less is not sufficient to get the undercarriage when it's dirty. Would love if you added back more time. Thanks for ongoing efforts to try to maintain a great vehicle washing experience!

Madelyn Simpson

★☆☆☆☆

3 months ago

Their vacuums require an app in order to use, they don't take coins. Tried downloading it, it took an hour for me to recieve the verification email. I just wanted to stop by and quickly clean out my car. Instead I just had to leave cause. Not everything needs an app.

Tanya B

★★★★☆

6 months ago

*****Update to original Review***** I reached out to customer care with my concerns and customer care was very apologetic and assured me that they would fix the issues. I understand that management may not know of any issues until someone complains. So I will trust that the wash will be fixed and I am happy so far with the companies response. I am new to the area. I needed a good car wash membership so I shopped around. It seemed at the time that Autowash would be a great value. I loved that the dog wash and self serve wash was included. So I signed up. I hate to say it but I wish I had went elsewhere. I have used all 4 bays for the automatic wash and have had a problem everytime. My car has never came out clean. I even purchased the $3 upgrade on a couple of washes only for my car to still be dirty. The times I went through half the time there was no soap sprayed on my car. The dryers have never even half way got my car dry on any one of the bays. I went last night and my bumper and lift gate was still covered in mud and dirt. My wheels were dirty and looked like crap. I paid the upgrade charge and it did not look like anything extra was added. I am very unhappy with the quality of the automatic wash. My second complaint is I took my dog into the dog wash and the machine had no shampoo , I was left with a wet dog that smelled like wet dog. I had to go down the street and pay for a wash at a different company. I really would like to keep my membership if they fixed the problems but as of now I am going to be canceling it.

Bradley Puckett

★☆☆☆☆

Edited 3 months ago

I get this all the time now when I come to this car wash this used to be a fantastic Car Wash and now it's just one issue after another I call all the time and the people I talked with are so friendly and so nice but nothing gets done nothing changes case in point payment failure it's not a credit card issue another issue I have when the screens get wet then you can't do anything you can't even turn off the settings you can't go to a different Bay because the other Bays will say too many bays are in use when you're the only one here or you try to run to the next Bay over and it doesn't work it goes back to payment failure call the customer service line but nobody's ever there after 6:00 very frustrating

Michael H.

★☆☆☆☆

a month ago

AWFUL Car Wash! I used the self-service wash and it was terrible. The high pressure hose barely gets dirt and grime off, the foaming brush is filthy and turns your hands and clothes blue, and as mentioned, the high pressure wash isn’t strong enough to get the soap off. What a waste of $12.00

LL ShopsAmerican

★★★★★

3 months ago

This particular AutoWash has equipment that works really well. It did a superior job washing my car and a decent job drying it. I haven’t had that same experience at some other AutoWash locations. Yes, one seems to keep their equipment in good shape.

Eduardo Caballero

★★★★★

a year ago

This is Definitely. One of the nicest car washes I've gone to, The touchscreen settings is pretty neat. Has nice explanations. Sadly, I didn't get to use the vacuums, but next time for sure! 12 minutes washing for like $14

Julie Do

★★☆☆☆

a year ago

Had so much trouble with their app glitching and ended up having to pay for another wash. They did credit me when I called but that was an inconvenience. Then for an $18 wash, my car was still left dirty and wet compared to other AutoWash locations around town. I might skip coming here even though it’s convenient and go to Arvada instead. My car is sparkly and pristine when I leave that location.

Brittany Longyear

★☆☆☆☆

Edited 2 weeks ago

Truly the worst car wash in the area. Dryer never dries my car. When I drove out of the bay yesterday there was a sheet of ice that could send your car straight into the vacuum area. Canceling the membership is terrible too, all they do is upsell you. I cancelled in December because I wasn't using the wash enough to justify the membership, which is noted on my account. I rejoined because I figured I might use it more but there's ALWAYS something with the wash so I just cancelled again this month and take my business to better car washes in the area.

Craig Goudy

★★★★★

4 months ago

The customer service here is beyond good, they are exceptional. I have used them 4 or 5 times with my monthly car wash account. They always are pleasant, fix your issues quickly, and answer your questions, no matter how trivial in a way that is easy to understand. Many car washes are similar, but Autowash's customer service makes them stand out amongst the others. I voluntarily told them how good their customer service was. They join the ranks of incredible customer service with Discount Tire....simply amazing!!!

James Lang

★☆☆☆☆

a month ago

It’s always broken. Drying, never works, there’s ice that builds up outside the doors cause no one’s cars get dried. Which is a shame. Great location, but nothing works. Long lines, always bays down. I’m never coming back.

My Name

★☆☆☆☆

a month ago

The worst. Let's talk about the blower at the end? Is that really the highest it can blow water off the car? My car was soaked coming out. Absolutely the worst. It didn't get any of the water off the car.