Auto Spa Naples

Rani

★☆☆☆☆

9 months ago

I stopped at this car wash after a road trip from South Florida to Naples, and I’m extremely disappointed. My car had bugs on the front and windshield from the drive, and they charged me an additional $4 for a basic exterior wash—on top of the Premium Plus package I already purchased. The extra charge was supposedly to remove the bugs, but all they did was run my car through the machine with zero extra attention to the impacted areas. To make matters worse, I had specifically asked for Rain-X and wax, which were never applied. They also do NOT offer Apple Pay. Make sure you have your credit cards with you. This is a clear example of a deceitful business practice—charging extra for services that aren’t performed. Save your money and go somewhere that actually delivers what they promise.

Heidi S

★★★★★

2 years ago

1000/10 AMAZING! Thanks Phil! This auto spa is everything you need - car wash, detail, inside outside you name it. The service is excelled. Phil went above and beyond during my stop in. He gave excellent customer service, was beyond friendly/helpful, and just overall great! I will always come back to this specific spot!

Bailey

★☆☆☆☆

2 years ago

Don’t go here. Didn’t clean my door jams, didn’t pick up trash, didn’t vacuum my seats, AND left a huge scratch on my windshield tint. These pics are from BEFORE I pulled off the lot.

Gunnar Gordner

★★★★★

4 years ago

Everytime I go here, I am reminded why being a monthly member is beyond worth it. From the friendly staff, to the beautiful shimmer your car will have after its done. Even my 2008 looks brand new everytime! Auto Spa knows how to provide a car wash experience. Highly recommend either of their 2 Naples locations.

US FAMILY VAN

★★☆☆☆

3 years ago

Our family always washed our cars at this location. Usually I order complex #3 25$ + 5 tips. On November 30, as usual, I arrived at the car wash, the car was not very dirty, but in some places there was sand. The car after washing was all dirty inside and sand as well. At my request to remove sand from the thresholds and rugs, the staff said that I paid very cheaply and after that I began to inflate the sand around the car with an air compressor. As a result, the whole car was covered with sand. I saw several times that the owner of the business was there and then everything was in order. But this time it was terrible. I did not demand a refund, it's not about money. This has always been a great place to clean cars, but this time the staff ruined everything. I hope the owner will fix this issue and I will be happy to be able to come again.

Rachael Ryhn

★★★★★

9 months ago

We brought our rental SUV here for cleaning before returning it and they did a fantastic job. We told the attendant that it was a rental when we arrived and she knew exactly what it needed. The vehicle was pretty dirty and filled with dirt and dust from our trip around the scenic dirt road loop in the Everglades, and sand from a couple of beach days, but 25 minutes after we arrived it was ready to be returned without a trace left from our dirty adventures. It was well worth it to have someone else clean it for us. This was the only no-appointment needed, full service car wash we could find in the area, and I'm sure glad we found them! Highly recommended. A+

Amy Wright

★☆☆☆☆

7 years ago

Had the carpet shampooed. The carpets look ok. (When I got home I noticed some minor spots not actually removed as the guy assured me they were.) Hard to tell when wet but this not even my beef. However they scraped the paint off my side mirror & the car “wash” left my car dirty that I could scrape off with my finger nails.Andres says well that kind of dirt requires clay detailing. You mean the dirt I was getting off w/ my finger nails? Give me a break. The manager says oh he knows what happened to my mirror. He walks away to check the cameras of how my mirror was scratched n now blemished w/ paint scraped off. Then another guy tells me they’ll put my car through the wash again n that their equipment never does damage to a car. What?! I said I don’t want another car wash so it can damage my vehicle anymore than it just did. Andres n Janine(super rude)gave their verdict: not their fault. Pre-existing condition. Funny how they came to this conclusion since there was no blemish before the car wash. They offered for me to see their video. Nope. I know what my car looked like before n after. I have eyes n I know my vehicle. Here’s the picture of the damage done by them but they completely deny.I’m absolutely livid. I would not recommend this car wash to anyone. Over priced. Customer Service no such thing. If you like car w/o blemishes take it somewhere else. BTW, This was the 2nd time I used them; the first time was because my dealership gave me a free car wash there. The guy who takes your order tried to upsell me a car wash. I said your prices are double of everyone here. You know what he said to me with a smug look on his face, “it’s Naples; we can charge whatever we want n Naples pays.” I see Janine, the rudest person on earth, replied with the video n how it was pre-existing. No it wasn’t. This was bought at a certified dealership n the car facts to prove nothing was done to the car including a paint job. Nope, Janine has no idea what customer service is n should not be facing customers at all. People go to other car washes. There out there n there much cheaper n much kinder. I let the dealership know too.

Harry Papanicolaou

★☆☆☆☆

a month ago

They never did all the work I paid for! They were rude and abrupt. The men drying cars outside asked for a (TIP) Never again! I wasted almost $50.00 dollArs

Roberto Bollt

★★★★★

a month ago

Great service. Who doesn't feel better about a nice clean car.

Sarah Hines

★★★★★

2 years ago

Milk happened in my trunk. If you live in Florida, you know this is the kiss of death. You will suffer. I did my best to get it out, but with limited effectiveness. I had low expectations. Michael the manager under promised and over delivered. He treated me with fairness and honesty and I am thrilled with what they accomplished for me. My car is inhabitable again. They took out the affected components, cleaned them thoroughly, and sent me off with five star customer service. This location isn’t convenient for me, but I’ll be back here any time my car needs extra love again.

MANNY DIAZ

★★★★★

5 months ago

Live it its been cleaning my vehicles and company employees for Iverson 20 years. Great services and honest team. God bless everyone and thanks for all your hard work.

Julie Dahan

★★★★★

a month ago

Great car wash. Everything is immaculate. Well run. A bit pricey but worth it

Gayle D

★★☆☆☆

5 months ago

Buyer beware, they sell you a full service car wash but deliver a lot less. We bought full service the most expensive package they had but when we pointed out the bugs, they said that will be $4, $8 or $12 dollars extra. To clean the tires it’s extra, to vacuum if the carpets are dirty, extra. You get the picture. Don’t buy full service because it’s a waste of money, and they don’t wipe down the car throughly.

Ayana Ramtahal

★★★★★

5 months ago

They are the best of the best in town! The staff is always friendly and they take their time to make sure every detail is perfect. Their service is quick, but never rushed, and the prices are very fair. I don’t take my car anywhere else!

Tony Mchugh

★☆☆☆☆

3 months ago

These people are grifters. I used to treat my car to a $34 wash here. Now it's upwards of $60+. You can't escape the aggressive, slimy hard sell at check-in for add-ons. I noticed today on my receipt that I was being charges for 6 mat cleanings despite only four floor mats in the car. The woman tells me they consider the one back seat mat, three mats, and the truck mat, two mats. Incredibly petty practice. They lost a good customer over it.

mike wesson

★★★☆☆

4 months ago

I feel like I need to go get cleaned after the shake down they put you through to up sell and add on everything. Isn't 47 dollars enough to wash my car? Response to owner. You are missing the point. I had no problem paying the $47 for you highest level wash. It when you sales guy walks in after I pay and says you have bugs on the front of you car. If you want that cleaned it will be an extra cost 4 dollars to be exact. The 3 minutes I stood at my car after I told him I just want the ultimate wash and he proceeded to try to get me to do a hand wax, full detail " your wash will be free"........ Be a carwash not a time share dealer!

Karla Ll

★☆☆☆☆

2 months ago

The worst car wash experience I’ve ever had. Looks like the car wasn’t even cleaned. I do not recommend this car wash, I would give zero starts if I could.

Sean J

★☆☆☆☆

a year ago

Auto Spa Naples does a great job when it comes to washing cars—the quality of the wash itself is solid. However, the experience overall leaves much to be desired. Not even a rain guarantee on the day of the wash, this policy is unacceptable! First, they are very expensive for what they offer. While they don’t have a membership program, they do sell coupon books, but honestly, it’s not a great deal. The pricing structure feels high compared to what’s available in other markets. Another downside is their customer service. The staff can be a bit rude, which makes the experience less enjoyable. For what they charge, you’d expect a friendlier atmosphere. That said, the facility is very clean, which is a plus. In my opinion, Auto Spa Naples desperately needs a real competitor in the area. If they had one, they’d feel the pressure and likely have to improve their pricing and service. Unfortunately, as of now, they’re still the best option around—but that’s not saying much.

Baldeagleboy

★★★★★

3 months ago

I had bad hard water stains on my car from my irrigation system. Another car wash told me they could not be taken off. I stopped at Auto Spa Naples for a car wash. I was told they could schedule another time to take care of the hard water stains and wax and polish the car wash so I scheduled another appointment. THE HARD WATER IRRIGATION STAINS ARE GONE!! THE CAR LOOKS BRAND NEW!! I cannot express how pleased I am with Auto Spa!

Darren Duprey

★☆☆☆☆

a month ago

Car is dirty! Still has pollen all over the car, left the sticky backing from the tape on rear wiper, interior door edges dirty, bugs on front and spoiler not wiped down, mirror cover with bug and pollen, inner edge of wheel wells dirty! Paid $20 for mats and doors and interior with seats, areas not touched and all for $96!! Half a star!!!! What a rip off!!!!