Auto Pride Hand Car Wash

Gwendalyn Augustine

★★☆☆☆

a year ago

I strongly dislike giving negative reviews, but after seeing that the most recent reviewer had the same issue as I did, I feel compelled. Took my car here on Wednesday afternoon. I paid $50 for the Platinum Special and this is how I got it back (see pics)+ water bottles and a crumpled tissue. Unfortunately a friend picked it up so it wasn’t inspected in time to be addressed.m on the spot. I called the manager just to let the manager know what had happened and he blamed me for leaving without inspecting it and for having a dirty car. He was very willing to give me a free wash to fix it, as he continued to blame me.

Brian Au

★★★★☆

2 years ago

Nice place for a good hand wash. No rolling brushes to scratch your car but sometimes they rush and miss a whole panel while washing. Summer time is super hot on the blazing sun and if they don't dry it in time you'll get some hard water stains. Would be nice if the owner built a shade canopy for their workers and customers cars.

Frank

★☆☆☆☆

Edited 6 months ago

Been member for three years but it got ridiculous this time. Shoes were on the back row floor and someone threw one on my seat and left there. No one bothered to clean and I thought I am here for car wash not car trash.

Jimmy Liao

★☆☆☆☆

6 months ago

I hope the owner is reading these reviews. Otherwise things will not improve and I would recommend to avoid this place and go to Jack's Car Wash up the street. They'll do a better job cleaning your car. 1. Don't be fool by the "Hand Wash" signage thinking your car is getting a good car wash. Yes, it is a hand wash but the drying towel used are normal rags that will cause swirl marks on your paint. It's not any better going through the automatic car wash machines. See pictures. The lead for the drying team "lead" is just as sloppy as they don't look at the details. 2. As other have said, a lot of details they don't do it properly. Crevices they don't clean or blow out, some interiors they don't wipe down properly, left over bird poop left on the paint. In addition, You pay for carpet clean yet they only do it for the driver & passenger side.

Sean Oh

★★★★★

9 years ago

When I entered at the vacuum area, it was so crowded that I had to wait like 5 mins to see someone. Then I entered the waiting area. And i was confused. The area was one of the most randomly pretty home decor store. You can get 5 dollars maximum cashback if you need cash for tip. They have free coffee for you as well. Car wash service itself was decent. It came with 2 days satisfaction guaranteed warranty.

Chandler

★★★★★

3 years ago

BEST car wash/detailing shop on the Peninsula!!! If you’re looking for an efficient spot (not to mention with free wifi!) that isn’t going to rip you off- this is the place. The staff are so nice & accommodating and most importantly they are not pushy. They advice me on the cheapest option for my preferences. The detail job itself was extremely thorough and they even cleaned the inside of my headlights!! I am pleasantly surprised every time I come here. 10/10 recommend!

Wei-Ai Tai

★★★★☆

2 years ago

Decent place for a hand car wash, although it can get very busy on weekend afternoons. When they get busy, they have a tendency to miss wiping down the windows and windshield completely dry. Otherwise the service is fast, efficient, and friendly. $19.99 for exterior wash only.

Arash Aryana

★★★★★

8 years ago

I’ve been coming here for a couple years since they are a true hand car wash and don’t scratch up your car with automated brushes or rollers. Victor is a great guy and always makes sure I get great service. I decided to give them my 32 year old VW with badly oxidized paint for their premium detail service. Jorge and his team spent all day on it and did an outstanding job and brought the paint back to life with a shine that it hasn’t had for years. They did everything by hand and I told him he should have charged more. It was such a drastic difference, my wife thought the van got a paint job! I highly recommend this place ⭐️ ⭐️ ⭐️⭐️⭐️

Rob Cohen

★☆☆☆☆

a year ago

Avoid it. After trying to upsell me 3x, the rude foreman stopped one of his workers from going back over my car by hand to get flakes and spots missed in the process. These were easily removed by had without pressure. He then insisted I needed a clay bar. That’s the exterior. The interior was worse. It’s like they didn’t even try. With a simple wet rag I removed the dirt in the photos. $38 for the 15’ silver special. Never again. And listen to the customer.

Pratik Kumar

★☆☆☆☆

4 months ago

The car wasn’t even clean after the wash. The bird poop was still there. Glad that I tried the free wash. Won’t be signing up for a membership

Soknot Young

★☆☆☆☆

Edited a month ago

I have been a loyal customer of this car wash for over 10 years, but after my recent experience with customer service, I am extremely disappointed in how I was treated. In late December I was in a car accident and my vehicle had to go into the repair shop for an extended period of time. I called to ask if my membership could simply be placed on hold until I knew whether I would be repairing the car or purchasing a new one. I spoke with Alfredo, who told me he would take care of it. Instead of placing the account on hold as I requested, he canceled my membership completely—without my authorization. When I told him I never asked for a cancellation, he informed me it was already done and that if I wanted to continue, I would have to rejoin at the current higher price. After more than a decade of being a loyal paying customer, I was shocked that a simple request for a temporary hold was handled this way. I was also told someone would follow up with me about the issue, but no one ever contacted me. To make matters worse, my husband later went in for a car wash not knowing there was an account problem and ended up being charged twice. This added even more frustration to an already poorly handled situation. Despite reaching out and explaining everything, the company never corrected the mistake or tried to make things right. After 10 years of loyalty, I expected far better customer service and basic respect. I now have a new car and would have happily continued my membership if this had been handled properly. Unfortunately, the lack of professionalism, poor communication, and unwillingness to resolve the issue has left a very bad impression. It’s disappointing to be treated this way after so many years as a dedicated customer. I hope management takes situations like this more seriously in the future.

Carl O'Neil

★★★★☆

6 years ago

Pretty good experience. Staying in the area for a couple weeks, bought the $49 unlimited carwash pass. Best time to come is 9am-11am weekdays. If you buy the pass you must cancel it or they will auto charge you every month. Interesting to watch everyone work and the people who bring their cars in to be washed. They offer other services like oil changes , gasoline and have a large gift shop to keep you occupied while waiting. Very physical job, out in the elements, if you like their work, leave a tip!

Raul Ponce

★☆☆☆☆

5 months ago

Been coming here for years. I’m not going to stop coming. Just a heads up, don’t get the expensive, wax wash, It’s a waste of money!! the cheapest and the most expensive service are exactly the same thing. The guy talked me into getting the wax, full service package and my truck looked exactly the same, still dirty 😅it was pretty funny. Get the cheapest one and you are set!! Hope I can help someone with this!

Kuldeep Misri

★★★★★

3 months ago

They really do a very good job. It’s a genuine hand wash, and their attention to detail is great even for the most basic menu option. Rarely compelled to seek out and give a positive review (negative experiences are always more motivating), but this is an exceptional place.

Murillo Pontual

★★★★★

3 years ago

I always come to wash my car at the Auto Pride car Wash. The staff is always friendly, the store, restrooms and waiting area are always clean. Price is fair, but the service is top notch. I highly recommend this place for washing your car at the peninsula.

kiarash edraki (Kevin E)

★☆☆☆☆

2 years ago

Disappointing Experience and Poor Value for Money for a $50 car wash, expecting a thorough cleaning both outside and inside my vehicle. Unfortunately, the service fell short of my expectations. Despite the high cost, which I assumed would guarantee a meticulous clean, the interior of my car was left unsatisfactorily. Dust was still evident on various surfaces, and crumbs of bread and cookies were scattered throughout. I understand that no service is perfect, but for the price paid, I expected at least a decent vacuum.

Lidong Wei

★☆☆☆☆

9 months ago

I wish I could give negative stars! The worst experience I have ever had! I took my car to this car wash, and they scratched the paint off my car. The reason I'm sure it was them it's because I have the camera footage of my car when I left home where the paint was still there. The worst thing was their attitude on resolving this. Especially the guy in the picture whose name is Kareem(?) and is the co-manager of this car wash. He came to us and kept saying there was no way the scratch happened during car wash, and tried to kick us out. To be honest, I knew they gonna deny it, but the irresponsible attitude and rude language and gestures are extremely unacceptable. To whoever the boss of this car wash is, this is not how you do business, especially having a guy like Kareem as your manager