Google Reviews
Brielle Mccoy
★★★★★
2 years ago
Nate at advance auto and his buddy’s are amazing I had a battery issue that they were able to pin point and help get me in tomorrow for a brand new one and charged my car up as much as we could today so I could safely drive back home to the springs very friendly and professional staff that make you feel welcomed and actually taken care of and not robbed of you hard working money , they ran a free diagnostic and free battery charge for me today and I couldn’t of been more blessed for all there help in my state of panic on my baby my car 🙏 highly recommend this store to anyone with car needs or fixes top of the line services ‼️
Joseph Pennock
★★★★★
3 years ago
As soon as I entered the store, Demitri greeted me courteously. As a paying customer, I appreciate such acknowledgement whenever I go into a place of business. In fact, I will always turn around and leave a place of business if the employees ignore me. This is the best parts store I have ever shopped at. Thanks very much! He helped me by quickly accessing all available windshield wipers, went out to my car to double check if the wipers would fit, and installed them for me.
mewithoutyou138
★★★★
☆
5 years ago
I still find it a bit weird how they have the storage boxes to space the customers even further from the cashier during checkout. It's not that bad, but I do think it's completely pointless and just makes the process a tiny bit more difficult. But in the end, they had everything in stock that I needed and decent prices so, 4 stars.
Winter Perez
★★★★★
Edited 3 years ago
I lost my gas cap. Went in the store, this gentleman greeted me named Demetri. He helped me look for a new one. I had issues locking it. He came outside and helped me! Awesome customer service. I will return! 🙂
lyndon hill
★★★★★
8 months ago
Roberts in commercial is amazing, always finds the part I need and get it in the time frame he says he will.
Amber Anderson
★★★★★
8 months ago
This is my go to auto part store. Robert and Ryan were very professional and courteous and helped me with getting the correct parts.
trish louise
★★★
☆☆
11 months ago
Some staff is helpful but if you run into a guy who is more worried about other things over there then helping you don’t listen to him… he told me to put antifreeze in my transmission. Don’t do this!
Richard Hodgson
★
☆☆☆☆
a year ago
Trash, employees, manager, absolutely trash. Manager on shift decided it was a good idea to get in my face when I asked his name, white out dude just walked away like a coward. I understand its not their responsibility to help anyone. They are too busy doing nothing in the back of the store. They can't even be bothered to help a 5' 2" lady take the bolts off her tire so she can change it herself. Obviously their job is so important they can't be torn away from their circle-jerk. Got a video of it, please contact me Owner, Regional Manager, whatever, I would like to pass that video along.
Rodger Ortiz
★★★
☆☆
3 years ago
Today's service was really good. Bought a new battery and they did a good job installing for no charge. Had it not been the second time I had to go there, that would be all too say. Previous day they couldn't do the install since they only had one customer rep working. Really? Seems two would be a minimum just for safety sake.
John Roberts
★
☆☆☆☆
5 months ago
Only employee was outside walked around for 5 minutes with no help. I’ll buy hose clamps elsewhere
George Norick
★★★★★
a year ago
Where do I began! First of all, I would like to say I'm very happy and pleased with everyone at Advance Auto Parts on Prairie/Northern in Pueblo co. Everyone is so kind and knowledgeable and always lead me in the right direction. Thanks Team!!! Special Thanks to Dakota and Robert for taking it above and beyond! Great Job! Will be doing buisness for a long time.
Andrew Higgins
★★★★★
a year ago
Robert was a very professional with everything that was going on in the store. He was able to assist myself and several others whilst having technical difficulties. Love this location I've never been steered in the wrong direction from any of the employees.
Gc
★
☆☆☆☆
8 months ago
I had to pay twice for a part They gave me wrong part. Even if it's past 45 days Even if you don't have my old phone number You guys just don't exchange When it was your mess up. To begin with. Old days you give right part. Period
Shelly
★★★★★
a year ago
I would like to commend the employees of the Prairie location in Pueblo... They are very friendly & professional. Every time I've gone in, I've been greeted and asked if I needed help with anything. I recommend this location for all of your automotive needs!
Bella Sanchez
★
☆☆☆☆
9 months ago
first of all, got a part, ended up being the wrong part, we came back within 30 minutes of buying it, and they wouldn’t accept the return because the lady at the counter wanted to pretend she didn’t remember us ig. so bought the correct part. it was defective and literally instantly broke. also within an hour of buying it. took it back along with the receipt this time and before we could even finish explaining the rude inconsiderate manager cut us off and told us no in a very rude way. auto come next door even said they’re all stupid jerks. just go to autozone. advance auto is a bunch of know it all jerks who are not going to accept any return whatsoever. as well as their carquest brand is pure GARBAGE.
The Outlaw Josey Whales
★★★★★
8 months ago
Robert in commercial is always a blast to do business with. I have followed him from other stores and I do not call or go anywhere but where he is. Always helpful and takes care of the customer with a smile.
Anna Googs
★★★★★
5 months ago
Xavier was very polite and very helpful. Couldn't have changed the battery without his help.
Julian Urioste
★★★★★
5 months ago
Great service. Xavier installed my battery. Very friendly and knowledgeable
Mert Hart
★
☆☆☆☆
11 months ago
DO NOT USE THIS LOCATION, I tried returning a transmission bushing that has a design flaw, "it's hollow and factory is solid". Had my receipt and explained the situation, I even have video proof showing the design flaw. I was polite and didn't have any attitude but was refused a refund despite the product being defective even with receipt and was told I could only exchange it for the same garbage product. I drove to the Hudson location and was able to return it as defective AND got a refund. The location on northern could have refunded it but for no reason chose not to. I shouldn't have to drive across town just to get a refund. It tells me the employees here don't care about customer service and don't back their products.
Alexa Beyer
★★★★★
8 months ago
I called 3 different stores looking for a specific part for my dad’s car he’s been working on, (1998 Volkswagen Beetle) and when I spoke to the manager Ryan, not only was he extremely kind and professional, but he assured me he had the part I was looking for, and he made sure I was able to come pick it up with no issues. When I came into the store to pick it up, both Ryan, and the other employee, Robert, were both knowledgeable, and made sure I had/knew everything I needed. It made the entire process so much less stressful. They were also super sweet to my son while I was checking out, which was amazing, and so appreciated. I’d not only recommend this store as 5 stars based on the interaction I had with these 2 employees today, but I genuinely will not shop anywhere else when it comes to car parts now.
