76

John T.

★★☆☆☆

7 years ago

This car wash sucks, it's always breaking down, and worse yet while trying to have your car/truck washed it passes over coating the vehicle with soap then just stops with no rinse, This has happened at least 4 to 5 times in the past year, and the last time being on 10/24/2018, And again on 11/09/2018 with the same problem, It's broken down right now as I sit in my truck writing this review as I stopped by to use my replacement code from the 24th, good greif! When I pulled up to the Mini Mart store last week and went inside to tell the owner what happened and asked him if he had a hose I could use to rinse off the soap, he acted like I was putting him out, and in a stern voice told me " I already give you new code, NO, YOU CANT USE HOSE" which would not of put him out, as there was one right there, all he had to do was turn it on with a special tool. I would not recommend this place with business owners acting and treating there loyal customers this way, he could of cared less about the soap on my truck and or me, It seems he doesn't want to spend the money to maintenance his car wash, yet charges $8,$10,&$12, or $10,$12 $14 for the car wash, You can decide, the emplo/fees are nice and they do have lower prices on cigarettes.

Scott

★☆☆☆☆

5 years ago

Dump. All of the hand sanitizer containers are empty. Some ridiculous rule about no bathrooms do to covid-19. Longline and crowd, well over the maximum, inside the mini-mart.

heyitsthatgirlANNA

★☆☆☆☆

3 years ago

On my way back to Napa County from Alameda County and I was running low on petro. Made the pit stop to the 76 station, since it's conveniently located right off the highway 80 (hence the 1 star), pulled up to pump 8, I believe to the "back" and was fixing to insert my debit card, when low and behold -- the keypad was forked up, barely attached to the pump itself. Sketch. I proceeded inside, paid cash, got my petro and dipped the fork out.

J a y

★☆☆☆☆

9 years ago

The WHOLE EXPERIENCE was A NIGHTMARE! #1- I went inside, bought snacks and paid for the $10 car wash. LIILIILII is that a real name? Here it goes again just to be sure the cashiers name is "LIILIILII" so I over hear the customer before me tell her their pump # for gas and she goes, what was that? (She didn't understand what pump # they told her) so they told her again. #2- proceeded in the car wash, soap and water came down...I sat in my car, car is parked. The light went off. Hmm...where is the "washing of the car?" The red rubber spinning things never came on, I'm still sitting there wondering what the heck, nothing's happening...I decided to pull forward so I can get out safely in case the machines decided to start working while I stepped out! #3- Went inside a 2nd time, there was a lady in front of me who said $25 on pump #9, LIILIILII said, "what? Gas pump #8?" The lady said no, #9. How does 9 sound like 8? PROBLEM hearing??? That's the 2nd time she made a mistake with gas pumps on 2 separate occasions and 2 separate customer while I was there😳Anyway, LIILIILII said she can't help me because I didn't have my receipt. I said its in the car, I'll be back. #4- went in the store a 3rd time. I got my receipt, walked into the store and there was 2 customers ahead of me. 1 was done and 1 was cashing in scratchers that he won. LIILIILII apparently knows this Mike who comes to buy scratchers, she flirts with him but he asks about another girl that works there....LIILIILII said the other girl was off. So, this Mike customer turns in his scratcher, LIILIILII beeps it and the paper prints out that he won $4, Mike hands LIILIILII $2 in cash and asks for 2 #15 scratchers that were $3 each...(keep in mind, he won $4 he gave her $2 = $6 right...ok) LIILIILII then confused, takes a couple of minutes to figure out she was "tired" asks Mike while he stood to the side, "hey Mike what did I give you? 2 #15 right?" Mike said yes. LIILIILII goes well you only gave me $2. Mike said, "Yea I won $4 on the scratcher right?" She thinks about it for another minute and says, "oh yea, I must be tired." Then she couldn't figure out how to complete the transaction! I wait and I wait, now you got me and 4-5 customers behind me, waiting....the other girl worker comes back from cleaning the bathroom, calls next in line. I said I'm next in line. (Keep in mind, I'm still waiting to get help) I get skipped over bc the girl waved to the guy behind me to help him, I said, excuse me but I was next in line. She ignored me. I said can y'all please take care of me. I guess the other girl thought LIILIILII was helping me but she must've not understood when I said, I was next! Here we go again, I'm still waiting for this LIILIILII to figure out how to process the lottery....(keep in mind, I'm still waiting but running out of patience) I said, this is ridiculous, I need your managers name and #. LIILIILII and the girl ignored my request. LIILIILII said I had to swipe my debit card so she can refund me and re-ring me back up. I said, I asked you for your managers name and #. LIILIILII said her name is Helen, what's your name and #? You can leave your name and # for her to call you, she'll be here in the morning. I told her my name but said she didn't need my info because I will be contacting management. I said, I don't even want another car wash, I've just been through a horrible experience, I just want my refund and I'm not spending my money here anymore. I am livid I had to go through this EXTREMELY POOR CUSTOMER SERVICE. This LIILIILII needs to be FIRED. She doesn't know how to take care of customers in the most basic of ways, you can't work where you can't do the job. You mis-interpret gas pump #'s. How many other times has this happened? How many gas pumps did she mess up? How much money did she mess up and how many customers got more gas than they paid for and vice versa, how many customers were cheated out of what they actually paid?! Customers BEWARE! I would never spend my $$$ there anymore. I won't even buy your gas outside like I used to.

Deandre Jackson king

★☆☆☆☆

2 years ago

Service is terrible the lady didn't know how to change the lotto machine ask for help the other lady started helping her stopped because she was still on lunch and here I wanted gas and was waiting 10 minutes she didn't ask the man to step to the side to help me so I walked out and other employee was there on his time and was watching them then left this is crazy train your ppl

La B

★★★☆☆

6 years ago

There is always a deal here either drinks, Tobacco products or chips. The gas is a little higher here then other areas. There is a car wash, its a pretty busy location being in the same parking lot as Starbucks and Burger King.

NewKids 510

★★★★★

a year ago

Great place to get gas, and this is where I buy my milk, and get my car washed. Clean location.

alex 112524

★☆☆☆☆

3 years ago

The worst gas station experience, employees were very rude, I asked for the restroom, they said it was closed so I went on to browse for some snacks, they again reiterated for me to go somewhere else. Very unpleasant, I walked out without buying what I wanted originally. I could feel the judgemental stares as they're talking about me in a different language.

Eric Tam

★★★★☆

7 years ago

One of the better gas stations you'll find, but their gas prices are not the cheapest. To their credit, they do have clean squeegee and soap and paper towels stocked. In the morning you'll see someone cleaning and sweeping. Restrooms are on the outside and you'll need a key so if you must and someone's in there, walk next door to Burger King.

Matt Laurence

★★★★★

Edited 3 years ago

I have never been to a gas station that has the service of a Michelin rated 5 star restaurant. The cashier couldn't have been more friendly and helpful. Recently, I purchased something but didn't take the receipt thinking that I wouldn't need it. Upon returning home, I discovered I was given the wrong type of product, but living in Oakland, it's quite the trek back to Rodeo to do a quick return/exchange. Anyways, they accepted the return after laboriously searching for the proof of purchase. They went well beyond their duty to help us out. Thank you! Should get a solid 10 stars :)

Alpha Q Up

★★★★★

Edited 4 years ago

My local Fuel station. Very convenient but can also get very busy to where it can take several long minutes to have your turn to pump. The workers are great all around the hours. Very nice and they do a great job keeping the store clean.

Russell Read

★☆☆☆☆

2 years ago

Thieves. Watch your wallet when you arrive there. I paid for a $15 car wash as part of the gas fill-up, and when the machine failed to produce the receipt with the car wash code, they claimed that no such charge was made to my card. When I proved to them that my card had in fact been fully charged, they gave me a cheaper car wash and would not provide a refund to my card or in cash or in kind. Seems to be part of a broader price skimming that the station likely engages in systematically. I would never stop there again and would recommend that everyone stay away!

Pra Teek

★☆☆☆☆

a year ago

I live nearby and come here every day every year but I often encounter issues with some cashiers, especially those who call them assistant manager and manager. They are rude and always try to win arguments, which makes shopping here quite unpleasant whenever they are around.

Janet Felix

★★★☆☆

a month ago

Just an average 76 gas station. They are open 24 hrs.

Oscar Barajas

★★★★★

5 months ago

CLEAN RESTROOMS GREAT EMPLOYEE ACTITUDE GRET GAS PRICE BUT MY FAV PART ITS THE SERVUCE INSIDE STORE THE LADY THERE IS SO SWEET

Jordan Silo

★★★★☆

5 months ago

Didn’t get a chance to post a review right away, but when Costco Gas Concord was closed due to adding more pumps, I had no choice but to use alternative gas stations. Quality of gas is superb actually better then Costco gas, the employees are friendly, but prices for gas is really expensive. Overall I don’t mind usually 76 gas station again.

Nooraldeen jordan

★☆☆☆☆

9 months ago

I had a frustrating experience at this gas station when I arrived with an emergency—a flat tire. The air compressor had a sign stating it was “Out of Service,” but when I inserted a quarter, it actually worked. This kind of misleading signage could leave drivers stranded in critical situations. To make matters worse, the cashier, Karen, was rude and insisted the air compressor was broken, despite it functioning when I used it. As someone who frequently drives between Sacramento and San Francisco, I rely on gas stations for essential services like air, fuel, and assistance. Gas stations should maintain working equipment and provide honest information to their customers, especially when it concerns emergency services like air compressors. I hope the owner of this station takes responsibility and ensures proper maintenance and respectful customer service moving forward.