About Business
Conveniently located in Roanoke, VA, Zips Car Wash has established a strong presence in the local Car Wash market by providing superior vehicle protection. They have specialized expertise in Car wash, making them a top-choice Car Wash specialist for car owners in Open ⋅ Closes 7 PM. Backed by 1369 happy clients, they currently hold a prestigious 4.4/5 star status on our platform for their Car Wash services. They take pride in serving the diverse needs of Roanoke, VA residents, offering personalized Car Wash solutions that make a visible difference. Whether it's a routine wash or a complex Car Wash task, Zips Car Wash is the go-to destination for quality and service in Roanoke, VA.
Google Reviews
Sandra Rock
★★★★★
6 months ago
I normally have my sons or husband take care of my truck. Today was hotter than what I thought. When I began to dry my car and clean my windows I realized it was too hot and needed many breaks. Gwen came out with a cold cup of water.it was so refreshing and needed. I thank you Gwen for your thoughtfullness. I would give you more stars if I could.
Travis LeMond
★★★
☆☆
2 months ago
I stopped goong here a bit ago because my truck would come out dirty after the wash and tried it again and its the same. Nit sure what is goong on there but it is never clean and I get the top tier wash.
J P
★★
☆☆☆
Edited a year ago
This place sucks now. Before they had a decent wash for $5, vacuums and rags to dry & get any missed spots. Now the wash was $10, did a basic job for mine but the woman behind me still had soap on one side of her car. The rags weren’t available for drying and the vacuums weren’t on at all despite the signage advertising them. Instead they, along with trash, were laying all over the ground. Guess I need to find another car wash.
Melinda Payne
★★★★★
a month ago
Pat is doing your business right! He is customer focused; makes you feel appreciated for your business!
Glenn Klein
★★★
☆☆
3 years ago
I didn’t expect perfect as this is an automatic car wash, but when you purchase “The works” (most expensive wash option) I expect better than having to rewatch the car at home to actually get it clean. Would have gone for a lesser package had I known as my primary goal was to get the under carriage clean. I could have spent a few dollars more at a competitor and received a final outcome that would have been far superior. If you need a general and light cleaning (pollen and dust) this would do the job. If you just finished a road trip…go somewhere else. After photos for reference.
Conscious Entity Sound
★
☆☆☆☆
5 months ago
Hey zips, here’s a tip: when a customer calls you to cancel their service because they don’t need it anymore, and instead of immediately honoring the request, you proceed to execute aggressive sales tactics by asking three, four and even five times in a row if I want to take advantage of a “special promotion”, even though I just told you three, four and five times in a row that I don’t need your service anymore, that’s a really good way to guarantee that the customer NEVER comes back. You’re making the customer feel like a hostage to your sales pitches, the guy wouldn’t execute my request to cancel the account without first making me sit through repeated attempts at getting me to stay. Totally disrespecting my time. I even told the guy we HAVE OUR OWN WASH BAY now at our new house the very first time he asked, yet a total of FIVE TIMES he continued to pitch me offers. Still worse I can tell that y’all have outsourced your call center because the guy had a heavy accent, you’re putting a communication barrier between your customer service and client base because he didn’t seem to understand English. Beyond agitating.
Gary Pritt
★★★★★
4 years ago
Staff were very helpful and friendly. The car wash does a better than average job and the value can't be beat. $15 for unlimited car washes and free vacuums, wow!
Sam King
★★★★★
2 years ago
Fast easy and simple car wash right off of Route 460 in a Kroger parking lot. Nice vacuum station with free glass cleaner and clean towels.
Benjamin Peters
★★★★
☆
5 months ago
I think it's a little pricey but also nothing beats it so what I do I know. Quick and tentative staff, usually functioning vacuums, and not overflowing with trash trash cans make for a good car wash! And to boot this one has rags and all purpose cleaner. Very nice.
NotTheOneTo play
★
☆☆☆☆
a month ago
Horrible place and boss. Jason is horrible can’t cancel memberships they keep workers in the cold. They treat workers horrible just so they can make money for company. This company is a dump. They hate their customers and they discriminate against people And workers. They also tried to be ignorant by asking the workers. Why do they look cold when it is 8° outside ! They tell us to force memberships on the customers and to basically tell them that the basic car wash isn’t gonna do anything for your car. It’s a waste of time and we’ll be seeing you by next week to come get another car wash so you should spend the most money.
Kenya
★
☆☆☆☆
a month ago
Such a horrible place. Broke my window and won’t replace it. They sit in tunnel on phone or have you waiting to pull in. It’s freezing outside and making workers freeze just to not let us use the pay stations. If something breaks on your vehicle they do a claim but the rules are zips is NOT RESPONSIBLE. THEY LIE ABOUT MEMBERSHIPS AND THEY NEED TO JUST CLOSE ZIPS DOWN FOR GOOD. BIG SCAM.
Caitlin Yeargan
★★★★★
a week ago
Pat is great! He walked me through the different washes and memberships. Very knowledgeable about the deals currently going on
Yhan Bai
★★★★★
a month ago
Pat the new manager was awesome. He helped me with my wash when the machine wasn’t working. He made it an easy experience. Thank you for getting all the salt off my vehicle!!
Marilyn Schwartz
★
☆☆☆☆
4 months ago
This location cracked my windshield March 11, 2025. I did not call for a police report when it happened as I assumed it was unnecessary at such an establishment and was now late for work because of this. I really should have so it was properly documented, acknowledged, and taken care of. The employee I spoke with initially knew the location where it happened before I voiced it. Seems this has been an issue before, how many times in the same place? I have made MULTIPLE trips in person over the course of this year to speak with employees. supposedly had approx 6 to 9? Or more "tickets" created in person and online. I have been treated as if not or barely recognized. The tickets created have never resulted in anything except more time passing and my damaged property remaining damaged. I have lost hours of time over the course of just shy of 9 months and experienced copious amounts of stress and safety concern over this establishments lack of accountability or action to remedy this; not only for myself but for anyone else this has happened or will happen to. Just in case anybody needed another perspective on business practice here. I still have no acknowledgement past "tickets" being created. And am forced to come out of pocket to fix my property damaged by this zips car wash.
Gwen Ulrich
★★★★★
Edited 7 months ago
Great car wash to go to with young kids in my opinion. They have awesome lights throughout the wash that go off as you go through, the staff is wonderful and super attentive, and most of them even have kids themselves and help look out for the little ones when your cleaning out your car. Amazing people as always!
joshua stanley
★★★★★
9 months ago
The Zips Car Wash on Challenger Ave in Roanoke VA is Always clean and efficient, unlike there other location on Dale Ave, which is very hit or miss. Also, Anastasia at the Challenger location was very passionate about her job, ensuring I had everything I needed and was happy with the service. Great Car Wash and Great folks working there that obviously care about what they do!
Matthew Oyler
★★★★
☆
a year ago
Jennifer at Zips helped me today and she was absolutely fantastic! Very knowledgeable and extremely personable and friendly. I am glad to have have the chance to talk with her and have her help! The car wash itself is good and did what I expected it to. The only issue and why I did not give 5 stars is because the vacuums on the side closest to the building are a bit lacking. The vacuums on the other side however, are very powerful and work well! It was a shame I needed to move sides. If this issue were not here, I would have given 5 stars and I will give Jennifer 10 stars! Watch out for promotions as well. When I came they were running a 50% off monthly membership sale. Which was only .50 cent more than a single basic wash for their plus package membership!
Charles Cloe
★★★★★
Edited 11 months ago
Best car wash experience hands down... even over the other zips... all the staff here are friendly and helpfull as well as the vacks are always in great shape. They just put in a brand new pump there pretty heavy duty. Oh and the complimentary clearer and towels and convenient trash cans change the car cleaning game. I'm adding to an earlier post... even if there's a line do it it's not a long wait it keeps everyone moving the whole time do it!
LEROY HAMILTON
★
☆☆☆☆
Edited a week ago
Well been going here as a loyal customer driving all the way from buchanan to get my autos washed because my wife went there but drove all the way there last week and wash ran thru and after i seen my windshield is broke on my new Dodge Challenger with only 10k miles and i was told to file a report with the manager so the assistant manager was the only one there which was writing up a damage report on a auto that was washed after me that did damage to a car which was his fathers car - to my surprise they sent me a message today to say there is a sign someplace near the entrance they aren’t responsible for windshield breakage ! So I’m left with a broken windshield from there and they won’t do nothing !! Why go here if they damage your auto and won’t fix it but to just find a way out and don’t care about their customers! Now that car wash will cost Me thousand or more to fix something that a cheap car wash broke ! How is this fair ? Your Response with email for me to contact the owner isn’t a working email when I tried to send a response ! Help fix what your was broke
DEBORAH WILLIS
★★★★★
2 weeks ago
I was going to get the lowest price car wash until Rashon recommended the wash that had the under spray because of the snow we had. He greeted me with a smile and with his suggestions help me decide what I needed. It was Wonderful customer service. He is an asset to your company
