Western Motors Service

Emmanuel Moreno

★☆☆☆☆

a year ago

Do not bring your car here! I don't do Google reviews ever but I had to get on here this time. I brought my jeep in for a simple oil change and tune up. When I came to pick it up, they said everything was good and I paid nearly $500 for the service. As I was driving I noticed a sort of sqeaking sound from under the hood so I called them up and told them about it. Also my glove box was misaligned and the padding from behind it was left hanging. They had me bring it back so they can check it out and fix the issues. When I took it back they took about a day to get to it and when they checked it out, they said it was the back brakes that were making that sound because they're a little worn down. I assured them it wasn't my brakes because the sound only happens when I accelerate, not when I brake. I asked them if they test drove it and they said they had and that's all they could find. I asked them to allow me to come and take a test drive with the mechanic so he can hear for himself. When I got there, they asked me to dive because they wanted to make sure it wasn't user error, claiming that it could be my driving at it I'm accelerating to fast or driving hard (it's a stick shift btw). As soon as I drove off the lot, you could hear the noise loud and clear and as the RPMs climbed to 3k, it only got louder so there was no way they took this on a test drive or they would have heard it. He said now he hears it and they'll look into it. I left it there for another day. The next day, they tell me that it's coming from my air cleaner box. There is a broken connection to it and they claimed it came in that way and they never touched it. I told them I didn't bring it in there broken and sqeaking and they held to it that they had nothing to do with it, that they didn't go near it. I asked them if they changed the air filter as part of the tune up because that's what they charged me for. They kind told me to hold on, that'll talk to the mechanic and call me back. When they did, they claimed it was already broken and held in place with silicone when I brought it in and they had to scrape it off to get to it. I told them it wasn't possible because no body has touched that box since I bought it 5 years ago (yes I know I should change the filter more frequently) and it never gave me issues until now. All they could say is that it must have been the dealership that did that and all they can do is have me buy the new part and they will not charge me labor to install it. At this point I'm tired of arguing and figured I'll just buy the part and this will be an expensive lesson. They had my car for nearly 3 weeks waiting for that part. I was told it was at the dealership in turlock that they're waiting for them to bring it. Come to find out, they tell me the part is on a nation side backorder and the part is no longer available (even though they said it was there) and they don't know when it will be in stock. I went and picked up my car and later found the part online and ordered it myself. I have been without my jeep for almost 4 weeks now and spent about $1000 in rental cars and filling up other people's cars that I had to borrow. I will never go here again. I usually use Super Shop on 14th and V street and never had any issues when it came to fixing my AC or replacing the headers in my wife's car. I only went here because they were booked for a week out and I was in a rush to get it done. Now I'm left without a car and unnecessary expenses. Again, DO NOT COME HERE.

Anita Zambrano

★★★★★

5 years ago

I really appreciate their new knowledgeable, professional and super friendly staff. They assisted us with every detail concerning our vehicle. They worked hard for us to get us back on the road! Maria, Monica, and the Mechanics did an outstanding job for us. Very happy with the service we received. Thank you for all your hard work!

Laura Robles

★★★★★

2 years ago

Recently purchase at Western Motors Los Banos and my vehicle need to get some work done. I headed over to Western Motors Service Department where Marcela took care of all the needs along with the mechanics. My vehicle was in and out. Definitely recommend anyone to go in for any of the services they offer. You won’t be disappointed!

John Ruiz

★★★★★

4 years ago

Great customer service. Went in for A/C an Maricela was able to get our car diagnosed an parts ordered in a timely manner. Courtesy shuttle van was great too so we didn’t hav to wait in waiting room, driver Karina was polite an courteous. Even picked us up when car was ready. Service is 5/5!!!!!

Gloria Castaneda

★★★★★

2 years ago

I've bought 5 vehicles from western motors, and any time my vehicles needed tuning up or ac repair the shop always had quick appointments and fast fixing times. I appreciate their kindness, when one vehicle had many problems they assisted me in getting everything covered through the warranty and what wasn't covered they ended up giving me a better deal than I expected. It's the only mechanic shop I take my vehicles, and only car dealership I'll buy from, for my children, my father, and myself! Thank you Western motors for always helping me!

Melissa W

★★★★★

3 years ago

Maricela was amazing she went above and beyond to help me get my car fix fast as possible and help me with a rent car. She is an amazing and friendly person. I wish there was more people like her in customer service. I feel you lucky to have her working for you. Sincerely Melissa Wolfinbarger

Aaron Jaime

★★★★★

a year ago

Maricela she was very professional. Excellent job on my car. Definitely recommend her. I will take my car back there.

Christina Vegas

★★★★★

4 years ago

I’ve been going to WM for quite some time. And the whole staff is not only friendly but professional as well. They greet you with a smile, Maria is outstanding. She always takes care of me. Pricing is very fair and service is ALWAYS done right. No complaints. And I highly recommend WM to anyone needing a general check up down to an alignment. I give them 5 stars.

Shane Knight

★★★★★

2 years ago

The Western Motors Service department is the best I’ve ever dealt with. Maricela made sure to help me out in a super tough situation! The service was very quick, the communication from Maricela was on point, and the courtesy of the whole staff was top tier. I appreciate you all!

A A. (Heli-Bear)

★★★★★

4 years ago

I have been going to this Service Center since I got my car from the dealers, this place is very clean, efficient and has excellent customer service. Mari Duran is my go to person, she is professional and very forthcoming in helping you out when it comes to prices and getting you in and out to have you driving in no time. Chris is also very nice and easy going to talk to. The mechanics know what they are doing and I am always satisfied with the job they do. I recommend making and appointment just for faster service.

erica bayardo

★★★★★

3 years ago

I always come to Western Motors to get my oil changed, it’s just the best service hands down!! Maricela went above and beyond to assist me today. She kept me updated on my service and advised me of my options for new tires. She definitely knows the business and gave great advice. Thank you Maricela for having my back today and making the customers needs your priority!!

Mark Marshall

★★★★★

3 years ago

Just wanted to say, Western Motors Service was great from start to finish. Maricela was very communicative with me and relayed all the information from the mechanics recommendations. They fixed problems I didn't know I had and gave me a great experience. And even detailed my Jeep after! 100% would go to them for my auto repair work in the future!

Ashley Min

★★★★★

a year ago

Worth the small drive to get quality customer service! I’m more than happy with the work that was done on my new car, not to mention the staff is friendly, professional and down to earth. I won’t be taking my vehicle elsewhere. I highly recommend having a chat with Maricela if your car is experiencing any issues. She’s great!

Esmeralda Venegas

★★★★★

a year ago

I've been taking my car here for about 4 years now. Everyone is always so helpful and nice specially Maricela and Karina. Every time I have a question or concern about my vehicle Maricela is always there to help me out. The mechanics always do a wonderful job as well!

Jennifer Espinoza

★★★★★

a year ago

Amazing customer service!! Maricela was a very good person in helping me with everything. She was patient and understanding explained everything carefully on what needed to be done on my car. She had good attitude and gave me such a great experience in assisting me. I will for sure recommend this place to my family and friends! Maricela will certainly be the best worker I go to when I come back.

Marisol

★★★★★

6 months ago

Excellent customer service! Maricela is great, I'm always nervous taking my car to an auto repair shop, but she is nice & helpful. I really recommend this place.

Alvett Evans

★★★★★

4 years ago

Excellent customer service, pricing for tires and alignment extremely affordable. My car is riding smooth. 😁 Check them out...ask for Chris. You guys rock!!! Keep up the great work.