About Business
Residents of Lancaster, PA, Open ⋅ Closes 6 PM have long trusted Valvoline Instant Oil Change for their expert Car Wash needs and consistent service excellence. Whether you need assistance with Oil change service, Auto air conditioning service, Car battery store or general Car Wash support, they are well-equipped with the latest technology to help. They are well-regarded for their quality of work, maintaining a strong 4.1/5 rating with 252 satisfied customers. Throughout Open ⋅ Closes 6 PM, and particularly in Lancaster, PA, Valvoline Instant Oil Change is recognized for upholding the highest standards of the Car Wash industry. Don't hesitate to contact Valvoline Instant Oil Change for any Car Wash inquiries or to schedule a visit to their Lancaster, PA facility for a premium clean.
Google Reviews
Sarah Frey
★★★★★
10 months ago
Brought my Jeep gladiator in for a routine oil change. 10 out of 10 experience. Jayden was super informative and explained each step during the oil change. The pricing was fair and reasonable. Gabriel stepped in at the end to wrap everything up, everyone I interacted with was super professional, polite and very helpful! I can't wait to bring my vehicle back again! The team deserves a raise!
Team Cherry
★★★★★
10 months ago
Very friendly and accommodative. Got oil change and inspection. My inspection was due in May 2025 but decided to get it inspected sooner. When I left I noticed they put an April 2026 sticker on my car instead of a May 2026 inspection sticker on. When I got home I called and spoke to Ron. He said come back and we will change it. Upon arriving they told me to pull up to bay 3 which I did. There Henry took great care of me and changed the stickers. I asked if he wanted me to get out so he could sit in the car to make removal of the old stickers easier. He said no I just want you to be as comfortable as possible. I honestly think this is the best customer service I have ever had anywhere.
derrick renfro
★★★★★
7 months ago
The visit at this particular location was awesome! The staff that works here is second to none when it comes to customer service! Jay and Ron particularly are great personnel! They are both very knowledgeable of their maintenance while offering great service even with the sweltering heat! Keep up the good work!
Mariama Gullatte
★★★★★
6 months ago
This company has a high standard that I have come to count on and appreciate. This facility went above and beyond in that service and care. Insuring that I understood what was happening and my truck was taken care of.
L V M
★★★★★
9 months ago
I had an excellent experience at the Manheim Pike Valvoline shop. The service was quick and efficient, and the staff was incredibly friendly and helpful. They made sure I was comfortable during the short wait, which I really appreciated. I highly recommend this location for their outstanding customer service. A special shoutout to the manager, Henry—he’s pleasant, personable, and highly professional. Definitely an A+ experience all around. This place is truly awesome!
Steeve Dumerve
★★★★★
11 months ago
I visited the Tires Plus store located in the Park City Center mall to get my front headlight replaced. They provided a quote of $146, which I felt was quite steep, so I decided to explore other options. I then went to Valvoline Instant Oil Change and was thoroughly impressed by their exceptional service and attention to detail. Even more remarkable was the price, which came to just $33.91! The tech, Jason, and the entire team were professional with excellent customer service.
Deanna Schaefer
★
☆☆☆☆
6 months ago
They stripped my daughter’s oil plug in her truck. This wasn’t discovered until she took it somewhere else. The manager initially called and offered to fix it but then changed his mind andlied to corporate saying he never offered to fix it! Now she has to pay another garage $275 to fix it. DO NOT GO TO THESE PEOPLE! They will mess up your vehicle and lie!
Jennifer Turner
★★★
☆☆
7 months ago
I doubt I’ll return to the Manheim Pike location. My first time there and I left feeling annoyed. The guy with long dreads, seemed annoyed whenever I asked him a question. When he scanned my coupon, he said it didn’t work but I don’t believe him. He said he still gave me another coupon but it didn’t seem that way, due to the amount that I paid. The person in customer service sent it to me right before I showed up there. Then when he completed the oil change and walked away for a minute, I was trying to help get the old sticker off the window, to help him out and when he came back, instead of removing the old sticker, he was too lazy and said, I’m just going to put this beside it and when you get a chance, you can remove it. I just paid over $80.00 for a service and he couldn’t even do his job properly. I’ll just go back to the other locations next time. I’m sure it won’t be much of a loss if I don’t return since I wasn’t important enough to be treated with decency. Also, he didn’t bother to reset the thing in my car after he did the oil change either. The other locations usually do that. He also didn’t write the proper mileage on the new sticker.
Gretchen Bixler
★★★★★
a month ago
The guys that helped me were great!! They thoroughly explained everything to me and the were very nice and polite. They did a great job!!
Jeremy
★
☆☆☆☆
5 months ago
Not my favorite mechanic came out looked at me and said car and pointed to a bay two bays over. I am in a dually no way I could of worked my way over so I get in line behind the car parked at that bay. Same mechanic comes out and explained he wanted me to maneuver my way over there instead of changing lanes. Well if he would of actually spoken his wishes instead of pointing maybe it wouldn't of been confusing
Christine Schneider
★★★★★
5 months ago
The team of Marco A, Henry M, and David were helpful, courteous and made me aware that my inspection was overdue in addition to the oil change. Extremely grateful for their positive and proactive attitude.
Victoria F
★
☆☆☆☆
4 months ago
1 Star — Extremely Disappointing Experience This was by far the worst service experience I’ve ever had. I arrived at 11 AM and waited about 40 minutes in line. Once I pulled into Bay #1, I was told they didn’t have the correct oil filter for my vehicle and that I’d need to purchase my own and return. Before leaving, I asked the on-site manager, Ron, if I’d have to wait again when I came back. His response was, “Maybe there will be a line, maybe not.” When I returned with my own filter, I asked if I could be taken next since I had already waited and was sent out on their request. Ron declined and insisted I go to the back of the line. I contacted customer care, who attempted to speak with Ron on my behalf, but he still refused to assist me. I ended up waiting an additional hour before being serviced. Customer care did provide a coupon, but it doesn’t make up for the lack of professionalism and poor management I experienced. I won’t be returning, and I strongly suggest management review how this location treats its customers.
Twesigye Nancy
★★★★★
3 weeks ago
It was soo quick and easy especially because I have never serviced any car without my dad there with me so I was nervous about so many things but the service providers , they were so nice , explained everything they did before they did it and then some . It really didn’t take me long as it is a drive through service so I’d definitely recommend this to anyone I know .
Eric Waltman
★
☆☆☆☆
a month ago
Went in today for an oil change with a larger vehicle. A technician in another bay did nothing but complain the whole time we were there because the bay door behind us couldn't be closed. He made several comments about how they should stop taking trucks, and hurry up and get bay 3 out of here... Didn't seem to matter the quality of service we received, just that he was being inconvenienced by some cold are for the short time we were in the bay. Don't think I will return with any other vehicles again. Not a very service oriented atmosphere. Sorry to help you make a paycheck today Yousef. Will gladly take my business elsewhere.
Reba Krasin12
★★★★★
2 months ago
The employees at Valvoline by Park City Mall are AMAZING. The best customer service I’ve had for a car. They are very knowledgeable and if they don’t the answer, they find someone who does know. Friendly, honest, through service. It doesn’t get better than that.
Erin Haggard
★★★★★
2 months ago
I leave here with not only my oil filled in my car but my cup metaphorically filled. The kindest, most customer oriented place I’ve ever been to. They are wonderful. Thank you for your expertise and constant kindness! PSA- Buy your oil change off of Groupon and save $30!! :)
Carl Gorman (Hedgehog)
★★★★★
2 weeks ago
I always go here for my oil changes today I was in and out in less than 12 minutes Even though I had the nitrogen put in my tires at costco I still had a warning and the guys were able to fix that right away. always fast, friendly service Especially Henry always goes above and beyond. I’ve never been up-sold on anything. Wish all Valvoline’s were like This location worth the drive
Tevon Kerr-Hornbaker
★★★★★
3 weeks ago
Jay was an amazing technician. Beaming with energy, knowledge, and efficiency. I really enjoyed my visit to have my cars oil changed because of Jays enthusiasm. Everything was explained extremely well and very transparent throughout the whole process. Thanks Jay for a great visit!
Melissa Thompson
★
☆☆☆☆
2 weeks ago
I have used that Valvoline for all our vehicles. The past 2 times going there, the Honda CRV I specifically requested the high mileage oil, the lady said "no honey, you get full synthetic". That soured us on Valvoline for awhile. I decided to go there with my Ram and if I saw her, I would just leave. She wasn't there, and a gentleman I believe is the manager and a tech serviced my truck as I requested a full synthetic oil change. everything was going good, until the tech showed me a plastic dip stick with a fluid on it, telling me its my coolant, and the manager said my cap had corrosion build up on it and recommended a coolant service, then showed me some pics on a computer of a corroded radiator. I proceeded to tell them my regular garage said the coolant was fine and no need to change it since it only has 59,000 miles on it. the tech said "I'm only telling you what my boss advises". I took my radiator cap off once I got home, and the cap, and fluid look new. they also didn't put that in my receipt/report. I'm guessing since I would have solid proof. I looked up Valvoline upselling and telling costumers they need services they don't need, and there are 100s of the same issue I had. I always thought Valvoline was a trusted upstanding company, I am finding out it is just another place that will rip off a customer. I will never trust a Valvoline instant oil change facility again. I hope you listen to comments like mine, and make a change in the right direction. I appreciate your time, Have a blessed day.
carlos ortiz
★★★★★
a month ago
Went in for an oil change and cabin filter change. Was greeted with friendly service and the process was explained very clear. Reasonable price. I also opted in to have tires rotated and thought the price for that was reasonable as well. The service technician Jim took care of everything and was very courteous and met all my needs. Will definitely go back for future services.
