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Google Reviews
Ruffles Gruber
★☆☆☆☆ Went to the Valvoline in Fredericksburg Virginia right off Fall Hill avenue to get an oil change. The information I have is the store opens at 8:00 a.m. when I arrived there were cars parked in front of the bays waiting. I arrived at about 8:10 a.m. and there were a couple employees in the parking lot but appeared to be they were waiting for somebody to open the store. Lady next to me decided to take her dog for a walk and as of this typing it is 8:35 a.m. and the store is still not open. I've read some reviews with this being a problem with the store not opening on time which it appeared that Valvoline was going to address. I live close to Orange county and have to take route 3 in to get to the store which route 3 is a very congestant road and I did not have any issues with getting here. Interstate 95 traffic is flowing freely so I don't know why this store is not open/apparently the manager is not present. The manager came racing in the parking lot at 8:43 a.m. . I'm not a very picky person but almost 45 minutes late to opening up a store. One time offense fine, however their other people that have reviewed that have complained about the same thing. You have an issue with the manager being late repeatedly. Now we have to wait additional time so they could get everything set up within the store computer log on etc etc etc. I was brought into the shop at 9:15 a.m. only to be told that they didn't have my oil. He advised that he could send me to a location that I normally go to where I don't have any problems. At this point I could have been in and out of the dealer that I normally go to. The Spotsylvania Valvoline did a great job. Even catching extra oil in the engine, because the dipstick color probably doesn't match the oil amount.
Austin Davis
★★★★★ The manager Arron and the rest of the team at this Valvoline location do an excellent job. I service a lot of vehicles with them. Their service and knowledge are unmatched I would highly recommend this location
lois flory
★★★★★ Was my first time using this location, I was treated with courtesy, tha techs were so knowledgeable, and I definitely will be using them again. Thank you so much 💓
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