Tommy's Express® Car Wash

Becky Nelson

★★★★★

2 months ago

Went thru their car wash, using a free "The Works" coupon I got in the mail. Was very pleased with their service, including the person who greeted me with holiday wishes.

Zach Moore

★☆☆☆☆

2 weeks ago

Chipped my paint in 6+ spots. Jake Shrout confirmed the scratches were not present before entering the car wash but somehow they appeared on my car after driving to the parking lot 2 minutes away.

Evie Kraus

★★★★★

3 months ago

Bella was so sweet! She came out while I was vacuuming my car and offered me a dash towel and she was super nice and talkative! Very personable and amazing at her job!

Kim Boggs

★★★★★

4 months ago

First time here! AMAZING people Bella and Kensley! Signed me up! Kept checking on me to make sure I got the full experience!!! Will keep the subscription! Awesome experience and looking forward to the snow now! The girls were awesome!

Gracie Bishop

★☆☆☆☆

Edited a year ago

Avoid this place at all costs unless you want scratches and damage done to your car. I have about a 4 foot area on my hood that is complexly scratched and some paint is chipped. Many other reviews have said the same thing. I don’t understand why they use the hard brushes not thinking that it might scratch somebody’s car. I can’t image the scratches on the paying members of Tommy’s Express. I hope they do something about this in order to save other people from the experience that I had. FYI if your car gets damaged they use the excuse that they did not see any scratches before or after the wash with their security cameras. They had to take many pictures in order to tell me there is nothing they can do mainly due to the “policy” stating that a 10 year or older car cannot be covered. Funny how they said that my scratches were on my car before the wash but then had to take many other pictures of my car because they didn’t get close enough. So how on earth do you think they are going to see the scratches from the security cameras. Then they also said the scratches should be mainly on the hood of my car(which some were) and they would go into a figure 8. Which is also weird because their brushes spin in a circle. Just wanting my scratches caused by Tommy’s Express to be covered because I didn’t pay $12 for scratches on my car. Thanks! Will not be coming back and neither my friends or family!

Danette Parnell

★★★★★

2 months ago

Bella was very helpful today when I was having issues with the molded mat cleaner. She was polite and helpful and made sure I was happy with everything. She even came by to make sure everything was OK before I left!

Robert Simpson

★☆☆☆☆

5 months ago

I canceled this and they still billed me the 50 for the next month, then when reaching out to customer service was told I'd have to track down a site manager at one of the locations I've been to for any chance at a refund. It is honestly pathetic. My car never gets fully cleaned here, it is a 2025 and literally always have stuff on the front of my car still, not to mention the fact my car got stuck on more than one occasion. I feel like canceling my subscription was understandable and I should be entitled to get my money back for this month that they took.

David Dipman

★★★★★

2 months ago

I use the Ridgeview location. It is clean and personnel are very friendly. I would like to recognize Bella. She is a credit to the Tommy’s Express Car Wash. She goes out of her way to be friendly and wants to make sure you are happy with the service you were provided.

Celia Westphal

★★★★☆

4 months ago

Saw Bella emptying the vacuums and trash - very thorough job! She asked if everything was ok and offered me a wipe. Very pleasant, smiling and willing to help! I do need help with an issue - I tried putting my Weather Tec floor mats through the molded mat washer. Was disappointed they would t go thru. Wish there was a way to clean them here at Tommy’s. 😳

BeeKay Davis

★☆☆☆☆

3 months ago

I drive a new BRZ and have babied it. I kept getting scratches from the wheel wash and emailed them through their website. NO RESPONSE. Drove there 5 days later and an attendant took my information and pictures. NO RESPONSE. Called their corporate office and received an email that said there is no evidence that the car wash is taking the paint off my side skirt. I responded and asked to see video. NO RESPONSES. I've had a membership this past year, and you would think Jake Shrout would have the couth to pick up the phone and show some customer services. But I guess those days are long gone. DO NOT TAKE YOUR CAR THERE UNLESS YOU WANT IT SCRATCHED UP AND EXPECT TO GET IGNORED!

Leann Eaken

★★★★☆

2 months ago

Nice attendant Bella was very helpful and explained promos. Front grill area was not clean after The Works. Bella said I could go through again, no problem. I went through again and it said thank you for going through the basic number four. Grill area was still not clean and had to hand wipe it down. I will still be back in likely join Works membership.

Carrie McCool (Foodthe2nd)

★★★★★

7 months ago

I loved the Member Appreciation Day here at Tommy’s Express. The staff, Chevy answered all my questions and assisted me in the drawing. I have enjoyed having a membership at Tommy’s..my Yukon has never looked so good since returning from Colorado!

Kristy Neal

★★★★★

a month ago

Came in for a car wash. I met Bella at the vacuum bay. Despite the cold temperature, She was busy emptying the trash and checking the vacuums. She stopped what she was doing to see if there was anything I needed and proceeded to ask how my day was going. It was so Great to encounter someone who is polite, helpful and especially friendly!! Thank You Bella for your great customer service!!

Nicole Mayfield

★★★★★

2 months ago

Just visited this Tommy’s car wash for the first time. I’ve been to others, but what an exceptional experience! Customer service is not dead. I pulled in and was greeted by a very friendly cashier. Then pulled through the car wash as expected. But as I was pulling out, an employee was cleaning on the outside of the building. She looked up, gave me a friendly wave and smile. I was completely caught off guard. Who does that anymore?! It turns out her name was Michayla. Then I pulled around to vacuum my car. Another employee was sweeping the area and gave me another friendly smile, and hello. I told her how impressed I was with how friendly everyone was! Bella went on to ask how my day was and what my plans were for Christmas. The personalization of the experience really was amazing. I truly think that customer service is going to be the big differentiator in businesses. People can get product and service anywhere, but the human interaction Is missing from so many places. Thank you, Tommy for Recognizing the importance of good service! And thank you to Bella and Michaela for brightening my day!!

Desiree Hutton

★★★★★

a month ago

I really do like this place quick,convenient and a great wash. But I have to say that today I met your employee Bella handing me a couple things to take care of my car. She was both personal and professional and it was great talking with her on a really rough day for me. I wish this world had more caring people like the young girl I just met…..

Tim Holmes

★★★★★

2 weeks ago

Good afternoon to whom it may concern I wanted to leave a review about one of your associates. Bella came out and gave me good advice on using the mat washer and gave me some cash wipes and car air freshener without me asking. She even pointed me to the correct parking area because I’m a disabled vet with 32 years service. With her top notch customer service in going to register my three vehicles.

Melissa D

★★★★★

2 months ago

I came in for a was today with a free coupon and Bella greeted me at the window. She was so nice and professional. She reviewed some info on my account with me and then suggested a service that I didn’t know about. What a wonderful person to have at your establishment. She honestly made my day by treating me like a human and not someone who came for a free wash. Great Job Tommy’s!!!