Tommy's Express® Car Wash

Norma Salinas

★★★★★

4 months ago

So easy to get a super clean car here. Car comes out looking brand new and my car is old!!!Lol! My favorite is the mat washers. They do the scrubbing not me. Technician Wero was super helpful. Love this place as it’s close by too! Thanks Tommy’s! I highly recommend!!!

Sean Brosnan

★☆☆☆☆

5 months ago

I took my 2021 Challenger through Tommy’s Car Wash on August 18, having washed my car here several times before with the unlimited monthly wash plan. However, on this day, the car wash ripped the front license plate bracket off my car, damaging some of the paint on the bumper in the process. The employee on duty, Sohail, went in and grabbed the bracket for me. The bracket ended up being cracked meaning it would have to be replaced. Sohail remarked to me that the brushes in the car wash “should’ve been open” to prevent this kind of damage, as they were instructed by the manager, Sebastian, to do so. Also, a truck which was going through the car wash tunnel during the same time as me also had their bracket ripped out too. I filed a damage claim with Tommy’s, where the manager originally said that their wash was “not capable of this kind of damage” with regards to the paint but that under their terms & conditions that they don’t cover this kind of damage. The sign outside of the car wash only mentions aftermarket parts or older vehicles, and does not mention not covering plastic parts or paint damage. They rush people to sign up for a wash plan without letting them know the risks and lack of coverage. That’s deceptive. I also want to note that the manager took awhile to respond, and that when my father and I asked for him to call us immediately (since a front license plate is legally required in TX!). After some back and forth, Sebastian finally agreed AS A COURTESY to replace the bracket- note that the bracket for a Challenger is a $30 dollar part, and we pay about $120 a month for the works wash plan for 3 vehicles. If they just agreed to replace it in the first place, they wouldn’t risk losing $120 a month over a $30 part. I will also note the car wash ripped out the new bracket. We’ve had other issues as a family- with oil getting blown by a drier onto my dad’s truck, his old truck getting part of the mirror ripped off, bent license plates, and no tire shine ever (the manager admitted to it not working). The overall lack of responsibility that Tommy’s shows is ridiculous but sadly typical of corporations the size of them. Just because they act nice doesn’t mean they care about you, they just want your money and for you to write them a review. Also to whoever the owner is- we don’t want to hear about how you “stand by your resolution”. Give me a break. Never coming back.

jackie k

★★★★★

a month ago

The crew at Tommy’s was awesome! They were so friendly and personable. The carwash did an exceptional cleaning, the vacuums were working. I like that the car stays level while you go through the car wash. Everything was kept neat and tidy, and I like the idea of a five dollar pack of cleaning supplies because I had run out. Chris was Great!

Tomas Adrian Sommers Valle

★☆☆☆☆

6 months ago

Be very careful if you choose this place company!!!!! I spent several days looking for a good place to wash my vehicle, and the only thing I got from that place was damage to my BRAND-NEW TRUCK. The brushes that clean the sides of the vehicles are clearly not calibrated to protect your vehicle, and as a result, they broke a plastic part on my vehicle. After filing the claim, they decided not to pay me because they say their insurance does not cover those parts, when it is clear that the damage was caused by their machines. With this, I want to make it clear that they have very good marketing and advertising, but they are not professional at all when it comes to taking care of your vehicle. When you want to solve a problem (clean your vehicle), they give you another one (cause damage).

Sabrina Salas

★★★★★

a month ago

We’ve been faithfully coming to Tommy’s for a year now!! Love how the works always makes our car look sooooo clean. Better than any car wash we’ve tried! Thank You Sebastian at DeZavala for helping us out!

Saman wakil

★☆☆☆☆

5 months ago

Do not go to this car wash! I went to go get my car washed and inside the car wash somehow my back bumper was taken off on one side. So they made a claim and told me someone should be reaching out to me. No one has yet to contact me. I have called myself and still nothing. It doesn’t seem like they are willing to take responsibility. I haven’t been able to drive my car because my bumper is dragging on the floor and cannot be reattached.

Cody Cactus

★★★★★

4 months ago

Great wash and for a good price. ($24 for wash, $5 for detail kit) Wero came out and talked to me and even gave me a free car freshener, great dude. Great place

Rodrigo A. Anzola

★★★★★

a month ago

Armon and Adriana were awesome! It was my first time using Tommy's car Wash, and they helped me get set up with a new membership. They walked me through the process of downloading the app and setting up my new account, and when a technical issue came up, they were right there to help resolve it. 5/5 stars + 1 Bonus star.

Brieanna Romero

★★★★★

2 months ago

I had a wonderful experience! The whole team had amazing customer service! This was my first time at this car wash, I love the mat washing station and all the extra essentials to ensure my car came out squeaky clean! I will definitely be returning!

Mira Anda

★★★★★

a week ago

Chris, Arman & Kyrie are absolutely fantastic. They truly are thinkers and helped me very much today. Much respect and consideration to them.

Stephen Guinn

★★★★★

a week ago

Love this car wash. I’ve never had a membership to a car wash before until this. Always clean and the best wash ever. Eduardo very nice and attentive

Justice Bey

★★★★★

a month ago

Tommy’s is my new go to car wash. Not only was the car was immaculate with tons of options but the staff is amazing. Specifically Andrea, guided me though getting everything set up on my mobile app. They have gained a new member.

Jonathan Bradley

★★☆☆☆

2 months ago

Was unimpressed with the wash quality here at the price point. The amount of dirt left of on my truck was annoying as I had to pretty much hand wash afterwards. My tailgate and the low areas near the doors looked completely untouched, still dry and dirty. Free vacuuming was appreciated but you get that pretty much at any drive-thru car washes these days.

Mickey Gallegos

★★★★★

7 months ago

I’m not one to ever do reviews but the staff here is amazing and always give me compliments on my truck. It’s also hard to find car washes that fit duallys. I appreciate the courtesy this car wash offers. Thank you to the whole team! (:

Esme

★★★★★

4 months ago

I went here awhile ago and the machine damaged my wiper blade and at first I was pissed off but im really impressed with how management handled everything and how the company itself runs their business. Any place that protects the customers property & themselves deserves a 5 star. I feel comfortable going back and giving them my business based off the experience I had. Thank you Tommy's for being the best! Truly living up to their core values.

sebastian mireles

★★★★★

a month ago

Shoutout to Sohail for amazing customer service. Super welcoming, helpful, and convinced me to sign up for the monthly plan, which was 100% worth it. Great washes and even better staff.

Dania Echeveste

★★★★★

3 weeks ago

Chris was so kind during my visit! The car wash has everything you need at a great price and includes a free mat wash!! Will def be coming back